Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Sarah-Marie Porowini

Kalgoorlie,WA

Summary

I am a hard worker and am extremely passionate about growing as a person in the work environment. I have developed the skills and attributes required to complete all tasks under pressure and in a strict time frame. I have excellent communication and problem-solving skills, I have the ability to work independently and in a team, I enjoy challenges and meeting new people.

I enjoy exercising in my spare time and spending quality time with family and friends.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Advisor

Goldfields Toyota
Kalgoorlie-Boulder , WA
03.2024 - Current
  • Promptly responded to customer inquiries via phone, email or in person.
  • Resolved customer complaints in an efficient and courteous manner.
  • Upsold additional products or services when appropriate.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Explained the features and benefits of products or services offered by the dealership to customers.

Bar Attendant

Kalgoorlie-Boulder Golf Course
Kalgoorlie-Boulder , WA
12.2023 - 03.2024
  • Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
  • Responded promptly to customer complaints in a professional manner.
  • Followed all health codes set forth by local authorities regarding sanitation standards in food handling areas.
  • Greeted customers, answered questions, and provided information about the bar's menu.
  • Maintained a clean and orderly work area, including stocking glasses and utensils as needed.
  • Operated cash registers and handled money transactions accurately.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
  • Cleaned tables between seating's and reset them quickly for incoming patrons.
  • Resolved issues with guest orders.
  • Delivered high-quality beverages in fast-paced, customer-centered setting.
  • Built excellent relationships with guests to achieve repeat business.
  • Collected and processed payments via cash and credit card.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Cleaned up spills and brought replacement items to tables.
  • Sliced fruit to use to garnish drinks.
  • Took food and drinks to bar and table customers.
  • Used POS system to ring up customers and open and close tabs.
  • Replenished bar glasses, garnishes and condiments.
  • Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
  • Removed empty bottles and trash, keeping work areas clear and sanitary.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Monitored and rotated stock to prevent spoilage and ensure freshness.
  • Maintained cleanliness and organization of bar area, including counters and sinks.
  • Facilitated quick and efficient service by setting up bartender stations before shifts.
  • Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.

Early Childhood Educator Trainee

The YMCA
Kalgoorlie, WA
01.2023 - 12.2023
  • Stuck to daily routines to help children feel comfortable and promote development.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Taught children foundational skills in colors, shapes and letters.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Distributed weekly updates and milestone reports to individual parents.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.

Sales Assistant

Goldfields Toyota
Kalgoorlie , WA
03.2022 - 01.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.

Customer Service Officer

Menzies Aviation
Kalgoorlie, WA
11.2020 - 03.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints face to face and over the phone.
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and complete tasks in timely manner.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Processed various forms of payment
  • Helped customers with special needs to board and disembark from aircraft.
  • Protected team members and other staff from harm with diligent enforcement of safety and security measures.
  • Communicated with flight operations teams to coordinate passenger management between ports.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple tasks to ensure high quality and timely delivery.

Barista/Customer Service Representative

Muzzbuzz
Kalgoorlie, WA
11.2019 - 11.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Kept food preparation areas clean and well-organized.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Made and served coffee, smoothies and food

Education

High School Diploma -

Eastern Goldfields College
WA
10.2019

Skills

  • Payment processing
  • Training and development
  • Data entry
  • Team collaboration
  • Goals and objectives
  • Inbound and Outbound Calling
  • Reliable and trustworthy
  • Team building
  • Intermediate knowledge MS Office
  • Multitasking
  • Customer service
  • Working collaboratively
  • Active listener
  • Team player
  • Food preparation
  • Critical thinking

Certification

  • National Police Clearance - Valid from 8/12/2022
  • First Aid - Valid from 27/03/2023-23/03/2026
  • COVID-19 Vaccines from 22/11/2021
  • WA Drivers License

Referees

Isabell Clarke

0474035470

Previous co-worker

Andrew Gordon

0400854013

Personal Reference

Justine Banks 

0432 226 100

Current Manager

Timeline

Service Advisor

Goldfields Toyota
03.2024 - Current

Bar Attendant

Kalgoorlie-Boulder Golf Course
12.2023 - 03.2024

Early Childhood Educator Trainee

The YMCA
01.2023 - 12.2023

Sales Assistant

Goldfields Toyota
03.2022 - 01.2023

Customer Service Officer

Menzies Aviation
11.2020 - 03.2022

Barista/Customer Service Representative

Muzzbuzz
11.2019 - 11.2020

High School Diploma -

Eastern Goldfields College

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