SARAH MARTIN
Rose Park, SA,SA
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to fostering exceptional customer experiences. Expertise in conflict resolution, communication, and problem-solving drives a strong commitment to ensuring customer satisfaction and loyalty. Recognized for adaptability in fast-paced environments and a collaborative spirit that enhances team performance, consistently focused on achieving results through efficient and empathetic service. A proactive approach to meeting both customer and organizational goals underscores reliability and a strong work ethic.
Overview
21
21
years of professional experience
Work History
Cellar Door Assistant
Bunnamagoo Estate Wines
01.2024 - Current
- Coordinated wine tasting events, enhancing guest experience and promoting brand engagement.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of supplies..
- Managed customer inquiries, providing exceptional service and resolving issues efficiently.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Signed guest up to the Bunnamagoo Wine club
- Assisted with acquiring of new wholesale accounts
- Sales and stocktake of Paspaley Pearls
Event Coordinator
Blue Wren Farm
06.2023 - 04.2025
- Coordinated logistics for events, ensuring seamless execution from planning to completion.
- Developed and maintained vendor relationships, optimizing service delivery and cost efficiency.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Trained and supervised event staff to complete tasks on time.
Owner & Creative Director
The Botanic Lab
01.2020 - Current
- The store was located in Clovelly, in the bustling Eastern suburbs of Sydney. With a high volume of diverse customer needs, that required a exceptional customer services and detail. Some of the my Corporate clients are Victorian Racing Club, Inglis Racing, Glasson’s, St Frock and PR companies representing international brands like Marks and Spenser & Benefits cosmetics.
- I offered a wide range of floral services including events and functions. House flowers & installs, bespoke bouquets, extensive array of plants, and styling.
- In addition to designing beautiful floral arrangements, I was also responsible for managing staff, overseeing inventory & finances, communicating with customers & suppliers, and marketing of the business. Working long hours to ensure that the store was running smoothly and that my customers are happy with the services provided.
- Provide guidance, support and professional development to help junior florist grow their floral skills and design. I worked on developing their creative abilities by providing feedback and advice on their work, as well as helping them understand the latest trends in the industry.
- Managed day-to-day business operations.
- Mentored staff on best practices in customer service, fostering a culture of excellence within the team.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Able to work under high stress environments which include events like Valentines Day & Mothers Day and Weddings. Some of these events come with working multiple days in a row of working 16 hour days.
Senior Florist
Lilac and Willow
01.2020 - Current
- Receiving and processing orders, including payments.
- Assisting in the daily running of the shop, such as shop set up and displays, unpacking and conditioning market flowers, cleaning
- Offering exceptional customer service and knowledge of flowers and plants.
- Support to the business owner.
- Assisting delivery of items.
- Organising couriers.
- Handling customer complaints and feedback
Freelance Florist
Ria Florals, Flowers on Norton, Flourish Flower Merchants
01.2014 - 01.2020
- Installation of event florals and styling.
- Installation of Hotel foyer flowers at early hours of the morning.
- Market ordering and pick up.
- Assisting in daily running of shop and display setups
- Receiving and assisting clients orders and requests
- Delivery Driver
Travel Consultant
Ecruising Travel
01.2012 - 01.2014
- Role Included booking & organising luxury travel holidays around the world. Paying suppliers, airlines, cruise companies and hotels.
Travel Consultant
Flight Centre
01.2007 - 01.2012
- Booking and Coordinating travel for both leisure and Business travellers domestically and International.
Ainslie Football Club
01.2005 - 01.2007
- Worked on varies areas of the club, including the bar, Bingo caller, reception, Administration assistant.
Education
No Degree - Certificate 3 Floristry
TAFE NSW
NSW11-2015
Skills
- High level of Customer Service
- Exquisite eye for detail & well organised
- Ability to multi task
- Working in fast paced, high energy environments
- Strong work ethic
- Time management
- Team collaboration
- Problem-solving
- Administrative duties
Timeline
Cellar Door Assistant
Bunnamagoo Estate Wines
01.2024 - Current
Event Coordinator
Blue Wren Farm
06.2023 - 04.2025
Owner & Creative Director
The Botanic Lab
01.2020 - Current
Senior Florist
Lilac and Willow
01.2020 - Current
Freelance Florist
Ria Florals, Flowers on Norton, Flourish Flower Merchants
01.2014 - 01.2020
Travel Consultant
Ecruising Travel
01.2012 - 01.2014
Travel Consultant
Flight Centre
01.2007 - 01.2012
Ainslie Football Club
01.2005 - 01.2007
No Degree - Certificate 3 Floristry
TAFE NSW