Sarah Matheson
Buddina,QLD
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Sunshine Coast Turf Club
2023.04 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Medic
Asisst First Aid
2022.03 - Current
- Took patient health histories and asked questions to determine cause of illness or injury.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Documented patient information, medical interventions and patient outcomes for accurate record-keeping.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
Lifeguard, Swim Teacher, CSO
CVM
2022.09 - 2023.06
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Bartender, Gaming Attendnant, Waitress
ALH
2022.02 - 2022.10
- Greeted new customers, discussed specials, and took drink orders.
- Served high customer volumes during special events, nights, and weekends.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept bar presentable and well-stocked to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Hectorville Sports And Community Club
2020.02 - 2022.02
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
Food and Beverage Attendant
Adelaide Venue Management
2019.02 - 2021.07
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored dining room and bar areas for signs of overcrowding.
Retail Assisstant
Kmart
2015.02 - 2016.09
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
High School Diploma -
St Peter’s Girls School
Wattle Park11.2019
Bachelor of Paramedicine - Health
University of The Sunshine Coast
Sunshine Coast, QLD11.2024
Skills
- Clear and Effective Communication
- Bar Operations Management
- Handling Difficult Customers
- Hospitality
- Private Events and Catering
- Cash Register Operation
- Custom Drink Preparation
- Maintaining a Clean Bar
Certification
- RSA
- RSG
- Wine knowledge course (certificate number: 00288352 and provider number: 21907)
- Beer knowledge course (certificate number: 00288354 and provider number: 21907)
- Cocktails and spirits course (certificate number: 00288350 and provider number: 21907)
- Barista basics course
- Responsible Person
- Responding to Abuse and Neglect
- Working with children
- First Aid
- Mental Health First Aid
- CPR
- Level 1 Basketball Referee
- Level 1 Basketball score table
- Level 0 Netball Umpire
- Level 0 Football Umpire
- Level 0 Basketball Coach
- Swim teacher
- Pool lifeguard
- Provide emergency care
- Provide oxygen in an emergency
- Bronze Medallion
Volunteer Engagements
- 2016: St Peter’s Girl’s – Coach for Netball and Soccer
- 2016: St Peter’s Girl’s – Referee for Basketball
- 2016: Score bench for Premier League Basketball
- 2016: Statistician for U18 Basketball Nationals
- 2016: St Peter’s Girl’s - Year 9 Buddy
- 2016: Fundraising for referee development
- 2016: Fundraising for a Netball trip to Queensland
- 2017: Statistician for Premier League Basketball
- 2017: St Peter’s Girl’s – Coach for Netball and Basketball
- 2017: Referee Coach for Basketball
- 2018: Service-Learning Trip to Fiji with St Peter’s Girls – educated disadvantaged children and built cement and rainwater tanks for the village.
- 2018: Score bench for Premier League Basketball
- 2019: Volunteered at the Mary Magdalene centre.
- 2019: Score bench for Premier League Basketball
Additional Information
Phil Haines
Basketball SA
Phone 08 7088 0081
Billy Leo
Hectorville Sports and Community Centre
Phone +61 410 328 547
Stacy Taylor
Assist First Aid
Phone 07 5444 4171
Timeline
Bartender
Sunshine Coast Turf Club
2023.04 - Current
Lifeguard, Swim Teacher, CSO
CVM
2022.09 - 2023.06
Medic
Asisst First Aid
2022.03 - Current
Bartender, Gaming Attendnant, Waitress
ALH
2022.02 - 2022.10
Bartender
Hectorville Sports And Community Club
2020.02 - 2022.02
Food and Beverage Attendant
Adelaide Venue Management
2019.02 - 2021.07
Retail Assisstant
Kmart
2015.02 - 2016.09
High School Diploma -
St Peter’s Girls School
Bachelor of Paramedicine - Health
University of The Sunshine Coast
- RSA
- RSG
- Wine knowledge course (certificate number: 00288352 and provider number: 21907)
- Beer knowledge course (certificate number: 00288354 and provider number: 21907)
- Cocktails and spirits course (certificate number: 00288350 and provider number: 21907)
- Barista basics course
- Responsible Person
- Responding to Abuse and Neglect
- Working with children
- First Aid
- Mental Health First Aid
- CPR
- Level 1 Basketball Referee
- Level 1 Basketball score table
- Level 0 Netball Umpire
- Level 0 Football Umpire
- Level 0 Basketball Coach
- Swim teacher
- Pool lifeguard
- Provide emergency care
- Provide oxygen in an emergency
- Bronze Medallion
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