Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarah Matielo

Summary

Analytical and strategic person with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Nurse

Network Nursing Agency
07.2023 - Current
  • Triaged and assessed phone calls from facilities, physicians and patients to prioritize care and quickly handle urgent issues.
  • Assisted physicians and nurses with examining and treating patients.
  • Coordinated patients' admissions and discharges, working closely with family members and case managers to line up any additional care needs.
  • Initiated interaction with primary care physicians to determine admission and discharge plans for patients.
  • Collected specimens to prepare for laboratory testing.
  • Updated charts in the hospital system with full patient histories, diagnoses and observations from rounds.
  • Assessed patient health at admissions and regular intervals to stay on top of changing medical conditions.
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Developed individualized care plans tailored to diverse patient populations with varied medical conditions.

Community Support Worker

Mable
12.2022 - Current
  • Provided emotional support to clients and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Assisted in implementation of community support services in alignment with needs.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.

Pathology Collector

4Cyte Pathology
06.2021 - 06.2023
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Enhanced patient comfort by efficiently managing the specimen collection process.
  • Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
  • Maintained a sterile and organized workspace to ensure proper infection control measures were met.

Team Leader

Traffic Management
11.2020 - 06.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Team Leader Educator

Rise and Shine Kindergarten
03.2019 - 11.2020
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Created and developed lesson plans to meet students' needs.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Childcare Educator

Only About Children
09.2018 - 03.2019
  • Communicated with children's guardians about daily activities, behaviours and related issues.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Communicated with parents and other staff about student progress.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Childcare Educator

Giraffe Early Learning Centre
03.2018 - 09.2018
  • Provided individualized instruction and support to meet personal needs of each child.
  • Taught students basic academic, behavioural and social skills.
  • Ordered and restocked classroom supplies.
  • Supervised students and enforced discipline during all Head Start activities.

Customer Service Representative

Allianz Worldwide Partners
07.2016 - 08.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Education

Diploma of Nursing -

TAFE
Sydney, NSW

Certificate IV in Community Services -

TAFE
Sydney, NSW

Certificate III in Pathology Collection -

TAFE
Sydney, NSW

Bachelor of Biomedicine -

University of Sao Paulo (UNIP)

Skills

  • Patient Medical Histories
  • Active Listening
  • Diagnosing Conditions
  • Patient Health Assessments
  • Mental Health
  • Care Plan Implementation
  • Direct Patient Care
  • Patient Education
  • Supporting Daily Living Needs
  • Office Support
  • Emotional Support
  • Quality Standards
  • Attention to Detail
  • Administrative Support

Certification

First Aid, Asthma Training, CPR/ Anaphylaxis Training Certificate, WWC and Police Check.

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Nurse

Network Nursing Agency
07.2023 - Current

Community Support Worker

Mable
12.2022 - Current

Pathology Collector

4Cyte Pathology
06.2021 - 06.2023

Team Leader

Traffic Management
11.2020 - 06.2021

Team Leader Educator

Rise and Shine Kindergarten
03.2019 - 11.2020

Childcare Educator

Only About Children
09.2018 - 03.2019

Childcare Educator

Giraffe Early Learning Centre
03.2018 - 09.2018

Customer Service Representative

Allianz Worldwide Partners
07.2016 - 08.2017

Diploma of Nursing -

TAFE

Certificate IV in Community Services -

TAFE

Certificate III in Pathology Collection -

TAFE

Bachelor of Biomedicine -

University of Sao Paulo (UNIP)

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Sarah Matielo