Sarah Maynard
Craigmore,SA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
15
15
years of professional experience
Work History
Client Support Manager
My Direction
07.2021 - 08.2023
- Provided technical support to customers via phone, email and online chat.
- Created detailed documentation of customer issues and resolutions for future reference.
- Identified trends in customer complaints and reported them to management team.
- Resolved customer inquiries in a timely manner while maintaining high levels of customer satisfaction.
- Developed training materials and conducted trainings for new members of the client support team.
- Organized weekly status reports on pending customer requests and submitted them to upper management.
- Assisted clients with troubleshooting hardware, software and network related issues.
- Monitored incoming tickets and assigned tasks to appropriate personnel as needed.
- Maintained up-to-date knowledge of company products and services in order to effectively answer questions from customers.
- Collaborated with other departments such as sales, marketing, product development. in order to ensure successful implementation of projects for clients.
- Established relationships with key contacts at client companies in order to address their needs quickly and efficiently.
Support Coordinator Manager
Enhanced Lifestyles
Adelaide
06.2020 - 06.2021
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Provided crisis intervention services, as needed.
- Completed assessments of client needs and preferences.
- Facilitated weekly support group meetings for clients.
- Maintained accurate records of client interactions and services provided.
- Monitored progress of clients' goals and objectives.
- Conducted home visits to ensure safety of clients in their environment.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Collaborated with multidisciplinary teams to coordinate care plans for clients.
Nurse
Women's and Children's Hospital
Adelaide, SA
01.2009 - 06.2021
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Ensured that all documentation was accurate and up-to-date according to established guidelines.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings.
- Provided guidance to new employees regarding policies and procedures within the organization.
- Conducted research projects related to nursing practice or health policy issues.
- Developed health promotion programs designed to educate the community about disease prevention strategies.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Taught classes on topics such as nutrition, wound care, pain management, medication administration.
- Created educational materials such as brochures, pamphlets, handouts, websites, designed to promote healthy lifestyles.
- Actively participated in professional organizations related to nursing practice.
- Prepared detailed reports on patient progress which were presented at weekly staff meetings.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Collected and documented vital signs to track current patient conditions.
- Administered medications, tracked dosages, and documented patient conditions.
- Observed and carried out physician and nursing orders.
- Used sterile techniques to prepare patients for procedures.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Assisted physician with examinations, tests and procedures.
- Answered patient and family questions to educate on optimal treatment procedures.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
Aged Care Worker
Gleneagles
Modbury
01.2018 - 12.2019
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing and toileting.
- Coordinated transportation services for medical appointments.
- Conducted home visits to assess the needs of elderly clients.
- Maintained records of client care plans and progress notes.
- Assisted in developing individualised care plans for elderly clients.
- Prepared meals according to prescribed diets and nutrition plans.
- Reported any changes in health or behaviour to nursing staff members promptly.
- Encouraged independence by assisting with mobility issues and providing instruction on safety precautions.
- Responded quickly to emergency situations involving elderly clients.
- Helped with light housekeeping tasks such as laundry, vacuuming, dusting and cleaning bathrooms.
Education
High School Diploma -
Banksia Park International High School
Banksia Park12-2023
Diploma - Enrolled Nursing
Equals International
Adelaide12-2004
Skills
- Filing
- Microsoft Excel
- Calendars management
- Scheduling appointments
- Meeting planning
- Staff scheduling procedures
- Budget monitoring
- Inbound phone call handling
- MS Office Suite
- Reliability
- Multitasking Abilities
- Crisis Management
- Meeting facilitation
- Time management abilities
- Write reports
- Team building
- Staff Development
- Administrative Procedures
- Coordinate schedules
- Team Management
- Record-keeping
- Work Delegation
- Staff Motivation
- Change Management
References
References available upon request.
Timeline
Client Support Manager
My Direction
07.2021 - 08.2023
Support Coordinator Manager
Enhanced Lifestyles
06.2020 - 06.2021
Aged Care Worker
Gleneagles
01.2018 - 12.2019
Nurse
Women's and Children's Hospital
01.2009 - 06.2021
High School Diploma -
Banksia Park International High School
Diploma - Enrolled Nursing
Equals International
Similar Profiles
Angélique SUSCOSSEAngélique SUSCOSSE
Assistante de direction at DIAC - Direction des ventes et Direction MarketingAssistante de direction at DIAC - Direction des ventes et Direction Marketing
Keegan E. JonesKeegan E. Jones
Inspection Technician Assistance, Part-time at Right Direction Home Inspection ServicesInspection Technician Assistance, Part-time at Right Direction Home Inspection Services
Melanie BellMelanie Bell
Paralegal Assistant Student at Confident Direction Paralegal ServicesParalegal Assistant Student at Confident Direction Paralegal Services
Alexis JarmynAlexis Jarmyn
Production Assistant at Bow Wow Dog TreatsProduction Assistant at Bow Wow Dog Treats
JOANNE LEWISJOANNE LEWIS
Fleet Controller at Dyers Distribution (Metcash Gepps Cross)Fleet Controller at Dyers Distribution (Metcash Gepps Cross)