Sarah McCulloch

• In-Home Support for families, young people and children.
• Supporting reunification between parents and children, and working collaboratively to build on positive and safe relationships.
• Using TBRI (Trust Based Relational Intervention) approach to meet children and young people's needs.
• Supporting with transporting and attending appointments.
• Supporting young people and children to re-enter education.
• Working collaboratively within teams to update and discuss progress, goals and outcomes of current case plans.

• Supporting clients participation in daily activities and lifestyle capacity building.
• Assisting clients with transportation in the community via personal vehicle and public transport.
• Assisting clients with personal hygiene tasks.
• Medication administration following prescribed schedules, ensuring proper dosage.
• Emotional support and co-regulation to clients during challenging situations and behaviours.
• Communicating effectively with family members and plan managers providing updates on client status, concerns, or achievements.
• Cleaning client's houses to high standard.

Intensive Therapeutic Invention Support:

• 24/7 Rotating roster of care following structured daily planner's individualised to each program and young person.
• Trauma informed and therapeutic approach to young people.
• Building a positive rapport with young people, demonstrating safety and informed decision making.
• Daily case notes on hourly logs, AM/PM logs, behaviour log and medication.
• Following scripting and TCI training to deescalate and manage complex behaviours and situations.
• Emotional aid and co-regulation strategies with young people to regulate emotions.
• Incident reports - Fetal, High, Medium, and Low.
• Capacity building on lifestyle, social skills and in the community.
• Medication administration following prescribed schedules, ensuring proper dosage.
• Supervised family contact arrangements with required logs.
• Fortnightly meetings with team and clinician on progression of program with young people - whats working, whats not and setting goals.

• Engaged with customers to provide general assistance and information on products.
• Reaching KPI targets and store budgets.
• Balanced and organised cash register by handling cash, counting change, and banking.
• Trained and inducted new staff in absence of store manager.
• Followed plans and used initiative for visual merchandising on a monthly basis.
• Processing new stock on a weekly basis.
• Used POS system to process sales, returns, online orders, and gift card activations.

Running the 'Job Ready Program' to get client's overseas trade qualifications recognised in Australia for visa purposes.

• Receiving referrals from agencies, processing referrals, opening clients files and creating documents to send to assessors.
• Liaising with assessors to book in face-to-face or Zoom meetings for clients assessments.
• Booking flights, accommodation and transport for assessor's face-to-face assessments.
• Invigilating Zoom calls between clients and assessors every 15 minutes.
• Creating formal reports from assessor's feedback and outcome for clients.
• Maintaining all client files digitally and electronically.
• Email, phone and teams communication for queries and enquiries from clients, assessors and co-workers.

Assisting in the Work Experience Department for students at a Trade College.

• Engaging with students to find work experience hosts.
• Administering performance feedback survey's to host's who engaged in work experience for students.
• Following up for outstanding feedback from hosts.
• Creating reports on performance feedback for students.
• Following up possibilities of School-based Apprenticeships, or hosting future students.
• Maintaining students process using Excel.
• Confidentiality of all student information and feedback.
• Creating postcards congratulating students for successful feedback and school-based apprenticeship outcomes.