Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Sarah McDonnell

Bowen,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional Time Managment and adaptability skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
Certification

Work History

Business Systems officer

Ranke Real Estate
Atherton, Qld
  • Managed property data entry and maintained accurate records in management software.
  • Assisted in coordinating property viewings and liaised with prospective tenants.
  • Processed lease agreements and ensured compliance with company policies.
  • Managed property listings to enhance visibility and attract potential tenants.
  • Coordinated property showings and maintained positive relationships with prospective clients.
  • Conducted regular property inspections to ensure compliance with safety standards.
  • Collaborated with maintenance teams to address tenant concerns promptly and effectively.
  • Negotiated rental agreements for new leases and renewals of existing leases.
  • Tracked leasing activity, competitor activities and new real estate developments in designated region.
  • Organized open house events in order to promote properties on the market.
  • Ensured that all required legal documents were completed accurately prior to any transaction.
  • Conducted regular property inspections to ensure compliance with safety regulations.
  • Maintained accurate records of all transactions related to the purchase or sale of real estate assets.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Prepared and organized property listing documents for presentations.
  • Coordinated communication between clients, agents, and vendors.
  • Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
  • Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
  • Managed calendar and scheduled appointments for real estate agents.

Duty Manager

Grand view hotel
Bowen, Qld
  • Supervised daily operations and staff activities for efficient service delivery.
  • Managed guest inquiries and resolved issues promptly to enhance satisfaction.
  • Coordinated shift schedules to ensure optimal staff coverage during peak hours.
  • Managed inventory control, ensuring optimal stock levels for bar and supplies.
  • Developed schedules for staff to maintain efficient service during peak hours.
  • Fostered positive relationships with patrons to promote a welcoming atmosphere.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Organized promotional events to attract new customers and boost sales revenue.
  • Monitored guest behavior, ensured safety regulations were being followed, and handled any disturbances or complaints.
  • Ensured compliance with all applicable laws and regulations pertaining to alcohol service.
  • Scheduled employees for shifts, trained new hires, and conducted performance reviews.
  • Collaborated with sound engineers, DJs, and musicians, ensuring equipment is properly set up prior to events.
  • Organized promotional events such as live music shows, DJs, and contests to attract customers.
  • Removed unruly patrons to achieve safe and positive work environment.
  • Kept track of drink inventory and ordered new stock to maintain supplies.
  • Helped recruit, hire and train department employees.
  • Prepared and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Handled cash transactions accurately during busy service periods.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Kept track of opening and closing times for each shift ensuring all tasks were completed on time.
  • Demonstrated excellent product knowledge by being able to recommend appropriate drinks based on customer preferences.
  • Provided friendly conversation with patrons to create an inviting atmosphere.
  • Developed creative drink recipes that met customer needs while adhering to company policies.
  • Performed cash handling duties such as operating the point of sale system, processing credit cards, taking payments from customers, making change, and reconciling daily sales receipts.

Customer service operator

Northern Oil / Coles
Bowen, Qld
  • Maintained cleanliness and organization of service station facilities.
  • Operated cash register and processed payments accurately for various services.
  • Provided excellent customer service during fuel transactions and convenience store sales.
  • Assisted customers with vehicle-related inquiries and recommended products.
  • Conducted safety checks on fuel pumps and equipment to ensure operational efficiency.
  • Restocked merchandise in the convenience store to enhance product availability.
  • Collaborated with team members to manage daily tasks and improve workflow efficiency.
  • Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
  • Greeted customers and provided excellent customer service.
  • Verified age for tobacco and alcohol purchases using valid identification cards.
  • Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
  • Handled customer complaints in a professional manner while providing satisfactory solutions to their issues.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Processed gas and amenities payments.
  • Performed basic car services such as checking tire pressure and adding air when necessary.
  • Trained new employees

Education

Bowen State High School
Bowen, Qld

Skills

  • Team leadership
  • Time management
  • Health and safety regulations
  • Multitasking capacity
  • Communication
  • Clear communication
  • Task delegation
  • Work prioritization
  • Customer service

Certification

  • First Aide
  • White Card
  • RSA
  • RSG

Affiliations

  • Horse Riding
  • Motorbike Riding
  • Camping
  • Fishing
  • Traval
  • Reading
  • Jet Skiing

Timeline

Business Systems officer

Ranke Real Estate

Duty Manager

Grand view hotel

Customer service operator

Northern Oil / Coles

Bowen State High School

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Sarah McDonnell