SARAH MCDOUGALL

Maintain Customer Relationships throughout the business, scheduling and monitoring of service works through Commercial, Domestic and Mines site to meet business and customer needs, provide quotations, purchase orders and service reports to customers, maintain positive supplier relationships, facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.

Responsible for ensuring comprehensive emergency preparedness and response capabilities through the completion of inspections and servicing in accordance with site and legislative requirements. Managed the installation and maintenance of emergency response equipment in alignment with the site Emergency Preparedness Plan and relevant OEM specifications, while preparing and coordinating simulated emergency exercises to maintain operational readiness. Coordinated emergency response and fire safety refresher training for site personnel and maintained core details of Mine Rescue Team Members to ensure effective emergency response capabilities. Developed, maintained, and continuously improved safe work procedures while conducting site and legislative compliance audits to uphold safety standards. Demonstrated strong leadership by planning, coordinating, and managing daily work tasks and schedules for team members, maintaining auditing tools and inspection spreadsheets to a high standards.

Safely and effectively operated and maintained machinery to meet target output standards and quality requirements while serving as a motivated team player committed to achieving collective results. Conducted comprehensive fire equipment inspections and basic maintenance, performed CABA and SCSR inspection and maintenance procedures, and managed first aid equipment inspection and restocking to ensure operational readiness. Monitored and maintained roadway stone-dust standards in compliance with safety requirements and assisted with emergency response training and exercises to enhance site preparedness.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently while ensuring superior customer experiences through empathetic problem-solving and on-the-spot resolution. Operated and maintained a comprehensive range of farm machinery while ensuring the safety of all customers participating in activities including horse riding and quad bike riding, with particular attention to both customer and horse welfare. Conducted continual self-auditing on time management and safe work practices while providing guidance and assistance to inexperienced new horse owners. Demonstrated commitment to outstanding customer service by building productive relationships and resolving complex issues on both individual and group levels, addressing multiple and sometimes competing customer needs with thorough follow-through to resolution. Recognized and responded effectively to unanticipated events and requirements while providing timely, accurate, and effective information and referral advice for agistment customers, ensuring both customer satisfaction and company needs were consistently met.