Summary
Overview
Work History
Education
Skills
Websites
Keyhighlights
References
Timeline
Generic

Sarah McKenzie

Cranbourne South,VIC

Summary

I am a highly accomplished administration and marketing coordinator with over 15 years of combined experience in these areas. I conduct marketing research to assist in the decision-making process and write creative and meaningful briefs aligned with styling and branding requirements. With strong verbal and written communication, I contribute to the development of social media content and collate and circulate various communications as required. I am collaborative and hardworking and thrive in a fun, supportive, social, and innovative environment. My exceptional interpersonal skills allow me to be a dedicated and caring team member and assist others to enjoy a relaxed yet productive workspace.

Overview

17
17
years of professional experience

Work History

Administrative Coordinator

Microtec Engineering
Dandenong, VIC
02.2023 - 08.2024
  • Provided administrative support to various departments within the organization.
  • Ordered office and warehouse supplies as needed to maintain adequate inventory levels.
  • Maintained accurate records of employee attendance, vacation requests, absences.
  • Processed invoices from vendors in a timely manner according to company policies.
  • Gathered, entered and updated data to maintain departmental records and databases.
  • Maintained office supplies by checking inventory and ordering items.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Developed successful filing system to increase ability to retain and recover documents, reports and records.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Resolved customer complaints or answered customers' questions.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Proofread correspondence before sending out on behalf of the executive team.
  • Managed incoming mail distribution and outgoing courier services.
  • Answered phone calls, provided information and connected callers to appropriate personnel.

Product Coordinator

Korimco Toys
Dandenong, VIC
03.2023 - 02.2024
  • Performed various administrative tasks and provided general support for the office
  • Created and organized spreadsheets to track data efficiently.
  • Showcased products and services at trade fairs
  • Created and maintained websites
  • Managed the coordination of new employee onboarding
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
  • Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
  • Defined and analyzed product metrics to facilitate growth of product.
  • Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
  • Evaluated supplier proposals against established criteria including price, quality, lead time and payment terms.
  • Streamlined warehouse operations through automation solutions such as barcode scanning systems.
  • Drafted purchase orders, reviewed invoices, tracked payments and monitored vendor performance.
  • Resolved customer complaints in a timely manner while maintaining a high level of customer service.
  • Assisted in the development of new product lines by researching market trends and competitor offerings.
  • Managed product inventory and restocking processes, ensuring timely delivery of products.

MARKETING COORDINATOR

Early Settler
Keysborough/WFH
03.2021 - 03.2023
  • Coordinate campaigns and promotions such as eCommerce and eDM campaigns
  • Plan and deliver meaningful briefings for campaigns, and collate and circulate required documentation
  • Assist the development and distribution of store communications and digital and print catalogues
  • Collaborate with the sales and trades team to deliver upon projected ROI in a cross-functional approach
  • Research and analyse customer and competitor trends to identify new business opportunities
  • Engage and communicate with the PR agency throughout campaign activities
  • Design creative and innovative content for digital assets and social media accounts
  • Maintain collaborative working relationships with colleagues and the leadership team
  • Perform general administration duties such as calendar and inbox management.

CAREER BREAK – PARENTING RESPONSIBILITIES

12.2011 - 02.2021

ADMINISTRATION / ACCOMMODATION ASSISTANT

Transfield Services
Hastings, VIC
11.2009 - 11.2011
  • Performed a wide variety of general administration duties
  • Worked well with a high-performing team of like-minded professionals
  • Utilised effective communication skills whilst managing customer relations
  • Delivered exceptional customer service in person and via phone and email
  • Operated the register and handled cash and EFTPOS transactions.

MANAGER

Blue Stone Cafe
Sydney
01.2008 - 12.2009
  • Fostered a positive team environment and effectively managed staff
  • Provided efficient customer service both in-person and over the phone
  • Supplied table service to customers, prepared coffee and tended the bar
  • Ensured the premises remained clean and tidy at all times
  • Handled cash and EFTPOS transactions through a register
  • Adhered to all food safety and hygiene compliance requirements when preparing food
  • Performed stock control duties including stock rotations.

Education

High School Diploma -

Westernport Secondary College
Melbourne, VIC

Skills

  • Simultaneously work on multiple projects
  • Write and manage creative briefs in line with style and branding guidelines
  • Assist in the preparation of marketing assets including catalogues
  • Perform a variety of administrative duties including inbox management
  • Conduct marketing research and analysis on customer and competitor trends
  • Leverage data insights to inform strategic marketing decisions
  • Assist in the development of innovative social media content
  • Collaborate effortlessly with colleagues in a cross-functional approach
  • Provide support for events and promotional initiatives
  • Deliver upon projected ROI in conjunction with other teams
  • Collate and circulate required documentation
  • Facilitate an enjoyable and supportive work environment
  • Lead and train effective teams as required
  • Proficient in computer applications, including Excel, Word, PowerPoint, Office, MYOB, Teams, and various proprietary programs
  • Website Maintenance
  • Diligent attention to detail and strong business acumen
  • Highly organized and proactive exceptional time management ability
  • Dedicated and hardworking with a ‘can do’ attitude
  • Effective relationship management ability
  • Innovative problem-solving and strategic thinking skills
  • Outstanding communication and interpersonal skills
  • Committed to continued professional development
  • Enjoys a fun, social, and inclusive work environment
  • Ability to assist others with stress management techniques
  • Supportive, caring and collaborative team player
  • Passionate about contributing to a fun and positive impact on others

Keyhighlights

  • 1+ years of marketing experience
  • 12+ years of administration and management experience
  • Write creative briefs and content
  • Prepare marketing assets
  • Highly organised and efficient
  • Fosters an inclusive and social environment

References

Available on request

Timeline

Product Coordinator

Korimco Toys
03.2023 - 02.2024

Administrative Coordinator

Microtec Engineering
02.2023 - 08.2024

MARKETING COORDINATOR

Early Settler
03.2021 - 03.2023

CAREER BREAK – PARENTING RESPONSIBILITIES

12.2011 - 02.2021

ADMINISTRATION / ACCOMMODATION ASSISTANT

Transfield Services
11.2009 - 11.2011

MANAGER

Blue Stone Cafe
01.2008 - 12.2009

High School Diploma -

Westernport Secondary College

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Sarah McKenzie