Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Mole

Brighton,QLD

Summary

Dynamic professional with a bright and bubbly attitude, experienced in multiple roles throughout the Banking and Finance Industry.

I excel in delivering exceptional customer service while optimising office operations. Proven ability to build relationships and streamline processes, ensuring efficient workflow.

Overview

14
14
years of professional experience

Work History

Receptionist Administrator

Parry & Williams
03.2023 - Current
  • Managed front desk operations, ensuring a welcoming environment for all visitors.
  • Coordinated scheduling and appointments for management.
  • Maintained accurate records and files, optimising data retrieval processes.
  • Developed and maintained relationships with companies to ensure service quality.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Handled complaints and questions, and re-directed calls to applicable team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, Microsoft office and data entry to ensure smooth workflow.

Bookkeeper

Hammertime Reno’s
01.2019 - Current
  • Managed accounts payable and receivable, ensuring accurate and timely processing of invoices through MYOB.
  • Reconciled bank statements and financial discrepancies to maintain accurate financial records.
  • Streamlined bookkeeping processes, enhancing efficiency in data entry.

Bank Teller & Deceased Estates Operations Officer

BOQ
01.2012 - 10.2020
  • Delivered exceptional customer service through prompt resolution of inquiries and concerns.
  • Assisted in onboarding new customers, ensuring smooth transitions and satisfaction with services provided.
  • Collaborated with team members within the organisation to improve overall customer experience.
  • Helped customers on the front line every day with a positive attitude.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Handled large amounts of cash including servicing and controlling the ATM and Safe.
  • Coordinated communication with Legal Teams, The Public Trustee and other relevant services with a high level of professionalism.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and support families through difficult times.
  • High level of knowledge in certifying and recognising legal documents such as Probate, Wills, POA and Certificates.
  • Closing and dispersing funds accordingly with Estates.

Education

Consumer Lending Certificate - Finance

BOQ
Brisbane, QLD
01.2014

Tier 2 Compliance Accreditation - Finance

BOQ
Brisbane, QLD
04.2012

Certificate Of Accreditation - Insurance And Risk Management

Vero Insurance
Brisbane, QLD
03.2011

Certificate II - Workplace Practices

TAFE QLD
QLD
10.2009

Certificate II - Business

TAFE QLD
QLD
10.2009

Skills

  • Competence in developing and administering financial processes and procedures
  • File organisation
  • Multi-line phone operation
  • Appointment setting
  • Payment collection
  • High level of Customer service
  • Phone and email etiquette
  • Multitasking and organisation
  • Bookkeeping
  • Bright and bubbly attitude
  • Ability to adapt to workplaces
  • Ability to work in a team setting as well as individually
  • Analysing Data

Timeline

Receptionist Administrator

Parry & Williams
03.2023 - Current

Bookkeeper

Hammertime Reno’s
01.2019 - Current

Bank Teller & Deceased Estates Operations Officer

BOQ
01.2012 - 10.2020

Consumer Lending Certificate - Finance

BOQ

Tier 2 Compliance Accreditation - Finance

BOQ

Certificate Of Accreditation - Insurance And Risk Management

Vero Insurance

Certificate II - Workplace Practices

TAFE QLD

Certificate II - Business

TAFE QLD
Sarah Mole