Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SARAH MUIR

Summary

Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Proficient Regional Customer Advisor delivering encouragement and feedback to help employees be successful. Energetic and professional.

Overview

9
9
years of professional experience

Work History

Sales Assistant

Cricks Nambour
06.2021
  • Build and maintain relationships with clients, Answer incoming Calls, preparation of sales contracts, Meeting sales KPI's
  • Working to meet all client's needs.

Regional Customer Advisor

NAB
07.2022 - Current
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Receptionist / Rego Clerk

Brisbane City Automotive
01.2021 - 06.2021
  • Register all new vehicles, Registration Transfer, Registering demos, Surrendering and cancelling plates, Remove and attach of personalised plates, keying of QLD transport statements, QLD transport filing, registration renewal, NEVDIS and TRAILS searches, CRN applications, account reconciliation, Answering incoming calls, directing calls, Daily banking, managing link account, keying holdback statements, directing all customer inquiries to the relevant team.

Administration Coordinator

Semoto Prestige
06.2020 - 01.2021
  • Register all vehicles, Transfers, Remove and attach of personalised plates, CRN applications, LOA, Bank reconciliation, vehicle stock control, invoicing, answering and directing incoming calls, Contracts and delivery of vehicles, Daily office duties.

Registration Clerk

Keystar Autoworld
01.2020 - 04.2020
  • Maternity Leave contract
  • Register all new vehicles, Registration Transfer, Surrendering and cancelling plates, Remove and attach of personalised plates, keying of QLD transport statements, QLD transport filing, registration renewal, NEVDIS and TRAILS searches, CRN applications, account reconciliation, Answering incoming calls, directing calls, Daily banking, purchase orders, direct purchases and buy ins, processing of wholesales.

Administration Officer

Beecham Motors
08.2019 - 01.2020
  • Maternity leave contract
  • Manage front desk, answer incoming calls, direct calls, invoice processing, data entry, booking appointments, collecting and entering customer details, filing, managing customer enquires, entering receipts, using eftpos machine

Crew member

McDonald's
05.2015 - 01.2019
  • Prepare and serve coffees, general cleaning duties, customer service, till reconciliation, stock rotation, team management, and prepare and serve food.

Education

High School Diploma -

Mt Alvernia College
Brisbane
01.2018

Certificate III in Retail -

McDonald's
01.2016

Skills

  • Communication
  • Fast Learner
  • Ability to Work in a Team
  • Customer Service
  • Ability to Learn Quickly
  • Complex Problem-Solving
  • Employee Performance Evaluations
  • Staff Development
  • Customer Relationship Management (CRM)

References

References available upon request

Timeline

Regional Customer Advisor

NAB
07.2022 - Current

Sales Assistant

Cricks Nambour
06.2021

Receptionist / Rego Clerk

Brisbane City Automotive
01.2021 - 06.2021

Administration Coordinator

Semoto Prestige
06.2020 - 01.2021

Registration Clerk

Keystar Autoworld
01.2020 - 04.2020

Administration Officer

Beecham Motors
08.2019 - 01.2020

Crew member

McDonald's
05.2015 - 01.2019

High School Diploma -

Mt Alvernia College

Certificate III in Retail -

McDonald's

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SARAH MUIR