SARAH MUIR
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Proficient Regional Customer Advisor delivering encouragement and feedback to help employees be successful. Energetic and professional.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Cricks Nambour
2021.06
- Build and maintain relationships with clients, Answer incoming Calls, preparation of sales contracts, Meeting sales KPI's
- Working to meet all client's needs.
Regional Customer Advisor
NAB
2022.07 - Current
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Participated in interactive training programs to expand knowledge of company products and policies.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Receptionist / Rego Clerk
Brisbane City Automotive
2021.01 - 2021.06
- Register all new vehicles, Registration Transfer, Registering demos, Surrendering and cancelling plates, Remove and attach of personalised plates, keying of QLD transport statements, QLD transport filing, registration renewal, NEVDIS and TRAILS searches, CRN applications, account reconciliation, Answering incoming calls, directing calls, Daily banking, managing link account, keying holdback statements, directing all customer inquiries to the relevant team.
Administration Coordinator
Semoto Prestige
2020.06 - 2021.01
- Register all vehicles, Transfers, Remove and attach of personalised plates, CRN applications, LOA, Bank reconciliation, vehicle stock control, invoicing, answering and directing incoming calls, Contracts and delivery of vehicles, Daily office duties.
Registration Clerk
Keystar Autoworld
2020.01 - 2020.04
- Maternity Leave contract
- Register all new vehicles, Registration Transfer, Surrendering and cancelling plates, Remove and attach of personalised plates, keying of QLD transport statements, QLD transport filing, registration renewal, NEVDIS and TRAILS searches, CRN applications, account reconciliation, Answering incoming calls, directing calls, Daily banking, purchase orders, direct purchases and buy ins, processing of wholesales.
Administration Officer
Beecham Motors
2019.08 - 2020.01
- Maternity leave contract
- Manage front desk, answer incoming calls, direct calls, invoice processing, data entry, booking appointments, collecting and entering customer details, filing, managing customer enquires, entering receipts, using eftpos machine
Crew member
McDonald's
2015.05 - 2019.01
- Prepare and serve coffees, general cleaning duties, customer service, till reconciliation, stock rotation, team management, and prepare and serve food.
Education
High School Diploma -
Mt Alvernia College
Brisbane01.2018
Certificate III in Retail -
McDonald's
01.2016
Skills
- Communication
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Ability to Learn Quickly
- Complex Problem-Solving
- Employee Performance Evaluations
- Staff Development
- Customer Relationship Management (CRM)
References
References available upon request
Timeline
Regional Customer Advisor
NAB
2022.07 - Current
Sales Assistant
Cricks Nambour
2021.06
Receptionist / Rego Clerk
Brisbane City Automotive
2021.01 - 2021.06
Administration Coordinator
Semoto Prestige
2020.06 - 2021.01
Registration Clerk
Keystar Autoworld
2020.01 - 2020.04
Administration Officer
Beecham Motors
2019.08 - 2020.01
Crew member
McDonald's
2015.05 - 2019.01
High School Diploma -
Mt Alvernia College
Certificate III in Retail -
McDonald's