Sarah Muschamp

I am currently operating as a sole trader who is responsible for walking, feeding and house-sitting animals for multiple clients, as well as looking after their animals in my residence when their owners are away for extended periods.

• Developing and maintaining customer files and databases with proactive attention to client information updates
• Ensuring client satisfaction and building trust by reliably providing, and earning reputation for, consistent and outstanding service that exceeds expectations
• Developing new relationships via word-of-mouth referrals from existing clients impressed by standard of service
• Minimising animal injury risk by exercising high degree of responsibility, monitoring behaviours and eliminating safety hazards
• Following pet care instructions for dietary needs and healthcare regimens, administering medication to animals requiring treatment and documenting changes in condition
• Monitoring animals for behavioural problems and signs of health issues and injuries, and communicating concerns to owners
• Providing dogs with exercise and fresh air to promote health, keeping records of all activities to keep owners fully informed on their progress, especially during owners' absences and out-of-town trips
• Developing strong personal relationships and trust with dogs through consistent positive treatment, vocal affirmations, petting, and rewards for good behaviour

I currently work as a sole-trading copy editor, responsible for writing, proofreading and editing content for a diverse range of clients.

• Reviewing and editing content for spelling, grammar, punctuation and style with emphasis on accuracy, clarity and consistency
• Producing clear, concise and accurate content with tone and formality tailored to intended stakeholders
• Recommending copy edits based on knowledge of target audience and understanding of the clients' intended writing style
• Verifying statistics and facts against internal and external sources, highlighting necessary corrections to ensure accuracy and suggesting improvements to enhance overall content quality
• Providing concise and constructive editorial feedback to writers to improve article and story writing
• Compiling lists of common usage and style errors to reduce number of mistakes and improve consistency in style

I was casually employed at A1 Office, an architecture firm specialising in office fit-outs, where I was responsible for editing internal documents as well as writing and editing marketing content featured on the company's public website.

• Compiling lists of common usage and style errors to reduce number of mistakes and improve consistency in style
• Suggesting improvements to enhance quality and accuracy of content
• Reviewing and revising wide array of content for accuracy, clarity and consistency. Also for grammatical, spelling and tonal issues
• Verifying statistics and facts against internal and external sources
• Compiling lists of common usage and style errors to reduce number of mistakes and improve overall style consistency

I currently work part time as an administrative assistant to a small team of business analysts, software developers and project managers for Silicon Horizon, an information technology consulting company.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time
• Organised and coordinated client and internal meetings
• Processed travel expenses and reimbursements for executive team and senior management group
• Answered high volume of phone calls and email inquiries
• Transcribed meeting minutes to support sales, business development and senior management teams
• Filed paperwork and organized computer-based information
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes
• Handled incoming and outgoing mail, email and faxes.
• Volunteered to help with special projects of varying degrees of complexity
• Wrote reports, executive summaries and newsletters
• Completed data entry tasks with accuracy and efficiency
• Organized, sorted, and checked input data against original documents
• Verified accuracy of data entered into system to produce error-free reports
• Scanned documents and saved in database to keep records of essential organizational information
• Collated and organized data entry documents into filing systems for easy access
• Developed data entry policies and procedures in compliance with company standards
• Updated and maintained customer information, documents and records

I had multiple responsibilities as a retail assistant for Village Cinemas, working across the ticket box office, concession stand and theatre floor in point of sale and customer service roles.

• Stocking food and drinks and working point of sale in Candy Bar, encouraging customers to make additional purchases by highlighting and upselling available deals, checking pricing
• Working point of sale at Ticket Box, processing ticket sales, refunds and swaps, organising tickets for special orders and gift card activations
• Balancing and organising cash register by balancing floats, handling cash and routinely depositing money in safe
• Maintaining up-to-date knowledge of store sales, payment policies, security standards and OH&S protocols, including participating in regular safety drills including fire bomb drills
• Maintaining lobby, hallway, and auditorium cleanliness, including cleaning bathrooms, theatres, lobby areas, ticket box, and hallways. Transporting rubbish and processing it in trash compactor
• Enforcing theatre policies to maintain enjoyable viewing experience for all customers, scanning patrons' tickets, resolving issues with invalid tickets, checking IDs for age-restricted shows in compliance with regulations, and reviewing tickets for authenticity and applicability to particular event
• Welcoming guests to theatre with friendly demeanour and smile, directing them to screening rooms and assigned seating, and providing assistance to guests with special needs
• Securing theatre at end of each shift to prevent theft of theatre items, and checking each theatre at opening during morning shifts to ensure each cinema is empty, clean and hazard-free

During my studies in a Bachelor of Communications majoring in journalism, I completed internships for The Herald Sun, The Launceston Examiner and The Ballarat Courier newspapers, researching and writing articles alongside their news teams.

• Reporting from field locations and writing stories under tight deadlines
• Editing, proofreading and fact-checking content for accuracy
• Collaborating with editors and other staff members to refine story angles and content
• Covering special events and breaking news with eye for detail and tenacious pursuit of important information
• Researching and analysing newsworthy events, trends and issues
• Planning and conducting research to pitch stories
• Developing relationships with sources and contacts to gain additional insight
• Coordinating with photographers, videographers and graphic designers to supplement stories with multimedia content

I worked as a casual store assistant at Health'n'More cafe/health food store in Bentleigh, Melbourne. The position primarily involved weighing and packaging health food items, stocking inventory, making meals and coffee, cleaning, and customer service.

• Listening to customer queries, suggesting suitable products based on their needs, helping customers locate items in-store, and offering polite and helpful advice
• Operating cash register to accurately process customer payments, using cash and EFTPOS/credit cards
• Overseeing products' journey from backroom to shelf, which involved measuring, weighing and heat-sealing dry goods in packaging, affixing accurate labels and price tags, and stocking inventory throughout store
• Ensuring stock was clearly labelled, and displayed in alphabetical order, using the First in First out (FIFO) system where older products are brought to the front to ensure stock circulates out before it expires
• Keeping special product displays clean and well-stocked to entice extra purchases
• Creating variety of hot and cold drinks on shift with consistently positive customer reaction
• Properly labelling and storing food and fresh ingredients in fridges and freezer for optimal freshness
• Keeping counter, coffee machine, equipment and fridges clean and sanitised, checking on dining area frequently to clean spills and tables
• Regularly cleaning floors, storeroom and bathrooms to maintain high standards of store cleanliness
• Thoroughly hand-washing coffee mugs, dishes, pans and utensils after each shift
• Developing strong rapport with customers to foster a positive reputation for the business in the local community

As a cashier for Pretzel World, I predominantly worked front of house with customers, which involved taking orders, processing payments, and packaging food.

• Accurately and efficiently processing customer orders, using POS system to handle cash and EFTPOS/credit card payment transactions
• Prioritising customer satisfaction with prompt service and current knowledge of all store products and promotions
• Displaying calm and friendly demeanour with colleagues and addressing and resolving customer issues
• Maintaining a hygienic workspace and following proper food handling procedures for preparing and packaging food and ingredients

In preparation for studying a journalism degree at university, I completed my work experience at the Mansfield Courier newspaper. I used this experience to research and write editorial content, which was published in the print edition. I developed skills in:

• Researching subjects and gathering data
• Generating and pitching content ideas
• Writing articles
• Conducting interviews
• Taking quality photographs
• Collaborating with editors and other staff members to refine story angles and content
• Proofreading articles for accuracy and readability