Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Neilsen

West Wyalong,NSW

Summary

Dynamic Customer Service Manager with a proven track record at Bernardis, excelling in complaint resolution and team leadership. Skilled in cash handling and staff training, I effectively enhanced customer satisfaction and operational efficiency. Committed to fostering a positive work environment while achieving business objectives through strategic schedule management and exceptional service delivery.

Overview

17
17
years of professional experience

Work History

Customer Service Manager

Bernardis
04.2017 - Current

Provided outstanding customer service to our valued clients.

Managed and reconciled cash registers.

Handled customer grievances with professionalism.

Maintained compliance with established safety protocols.

Monitored staff to ensure compliance with uniform standards and legal certifications.

Oversaw personnel expenses by aligning schedules with sales and business objectives.

Recruited & trained new personnel.

Led & managed a team of 20+ staff.

Sales Assistant

Bernardis Marketplace
04.2008 - 04.2017

Excellent Customer Service

Cash Handling Experience

Managed and reconciled cash registers efficiently.

Inventory Management

Stock Replenishment

Overviewed rostering

Assisted across multiple departments

Education

Retail Cert 3

TAFE NSW
NSW
2016

Skills

  • Customer service
  • Problem-solving
  • Decision-making
  • Cash handling
  • Complaint resolution
  • Team building and leadership
  • Exceptional telephone etiquette
  • Staff training
  • Schedule management
  • Product knowledge
  • Staff management

Timeline

Customer Service Manager

Bernardis
04.2017 - Current

Sales Assistant

Bernardis Marketplace
04.2008 - 04.2017

Retail Cert 3

TAFE NSW

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Sarah Neilsen