Sarah Nischler
Lenah Valley,TAS
Summary
At Windsor Psychology, I have excelled as a Practice Manager for the past 7 years by enhancing client satisfaction and streamlining operations. I have demonstrated expertise in referral management and exceptional client relations, leading to improved team performance and efficient practice management. I am skilled in decision-making and process improvement, significantly contributing to the practice's success.
Overview
7
7
years of professional experience
Work History
Practice Manager
Windsor Psychology
10.2017 - Current
- Triaging of potential clients by itemising presenting symptoms, recording histories and managing distress.
- Developing strong relationships with clients, ensuring a high level of care and satisfaction throughout their experience.
- Addressing client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managing daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitating communication between staff members, fostering a collaborative work environment and improving overall team performance.
- Liaising with other allied health professionals including GPs, paediatricians, psychologists and psychiatrists for continued client care.
- Firm understanding of Medicare processes with respect to rebates, mental health care plans and other allied health care plans.
Education
Bachelor of Business Admin. - Hospitality Administration And Management
University of Tasmania
Hobart, TAS08.2000
Associate Diploma of Business (Hospitality) - Hospitality Administration And Management
Drysdale Hospitality College
Hobart, TAS11.1996
GED -
The Friends' School
North Hobart, TAS11.1992
Skills
- Referral management
- Client consulting
- Patient Relations
- Records Maintenance
- Decision-Making
- Process Improvement
Additional Information
I have always enjoyed connecting and interacting with people. I worked in hospitality and hotel management roles in my 20s and 30s before having a family and helping my husband run our hairdressing business. Since then, I have enjoyed my role at Windsor Psychology as Practice Manager. My excellent interpersonal skills and ability to make people feel at ease and understood are qualities I know would positively contribute to my suitability as a counsellor. I have seen the wonderful work my colleagues do and I feel that I could make a real difference in the lives of others by taking on a similar career path.
Timeline
Practice Manager
Windsor Psychology
10.2017 - Current
Bachelor of Business Admin. - Hospitality Administration And Management
University of Tasmania
Associate Diploma of Business (Hospitality) - Hospitality Administration And Management
Drysdale Hospitality College
GED -
The Friends' School