Sarah Northey
Myrrhee
Summary
With a proven track record at Myrrhee Premium Boer Goats, I excel in customer service and food safety, demonstrating exceptional knife skills and a friendly, positive attitude. Achievements include enhancing customer satisfaction and contributing to sales growth through informed recommendations, underscoring my ability to manage tasks with attention to detail and empathy.
Driven Leader with background in outdoor instruction, fostering safe and engaging environment for participants. Facilitated numerous outdoor activities, enhancing team-building and leadership skills among participants. Demonstrated proficiency in risk management and effective communication.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Myrrhee Premium Boer Goats
04.2009 - 09.2014
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volenteer Gymnastics Coach
Mohyu Youth Club
02.2011 - 11.2014
- Ensured safety of all participants through strict adherence to gym rules, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts confidence levels by offering constructive feedback and personalized support.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Assessed student progress and provided feedback to improve technique and performance.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Prepared athletes for competitions by conducting focused drills, mock meets, or other simulation exercises prior to the event date.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
Chef
Quality Hotel Wangaratta Gateway
12.2014 - 03.2019
- Utilised grill, stove, fryer, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Set up and broke down kitchen for service.
- Maintained well-organized mise en place to keep work consistent.
- Assisted with menu development and planning.
- Placed orders to restock items before supplies ran out.
- Utilized culinary techniques to create visually appealing dishes.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Participated in food tastings and taste tests.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
- Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
- Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.
Chef
Wicked Catering
01.2016 - Current
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Maintained well-organized mise en place to keep work consistent.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using recipes provided
- Cultivated a positive work culture among staff through open communication lines and mutual respect within the team.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Facilitated excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
Outdoor Activity Instructor
PGL Liddington
03.2019 - 11.2019
- Utilized various teaching methods such as hands-on demonstrations, group discussions, visual aids, and experiential learning to accommodate diverse learning styles.
- Enhanced participant safety by enforcing strict adherence to safety guidelines and protocols during outdoor activities.
- Actively sought opportunities for professional development by attending training days or other relevant training to upskill.
- Customized instructional techniques based on individual participant abilities for an inclusive learning experience.
- Increased group cohesion through the facilitation of team building exercises and activities designed to improve communication skills.
- Expanded participants'' knowledge on outdoor skills, including navigation, and wilderness first aid.
- Undertook productive, safe and inclusive ropes sessions, including set up and pack-down.
- Monitored participation in recreational activities to provide assistance to participants.
- Successfully and safely conducted archery, challenge coarse, trapeze, vertical challenge, Jacobs ladder, zip wire, crate challenge, hikes, rock climbing, problem solving sessions.
- Interacting with guests to keep them engaged and having fun.
Waitress
Brown Brothers
12.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
General Renovator
Milawa Providore
04.2020 - 09.2020
- Collected and hauled away trash and other debris.
- Completed all aspects of painting tasks by spraying, rolling, brushing and cutting.
- Carefully followed all specifications and plans to keep projects running smoothly and efficiently.
- Smoothed, sanded, primed and painted walls.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of tools and equipment at all times.
- Handled prep work by patching, plastering tape, skimming, sanding and finishing.
Head Chef
Milawa Providore
09.2020 - 03.2021
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Created recipes and prepared advanced dishes.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Arranged for kitchen equipment maintenance and repair when needed.
- Obtained fresh, local ingredients to lower grocery costs.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
- Created unique daily specials that attracted repeat clientele and generated positive word-of-mouth referrals for the restaurant.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Designed visually appealing plated presentations that enhanced both taste appeal and overall dining experience for patrons.
- Assisted in successful menu launches by conducting thorough tastings with key stakeholders to gather feedback for final adjustments before rollout.
- Optimized kitchen layout for maximum efficiency, enabling faster preparation times without sacrificing food quality.
- Negotiated with vendors for better pricing, improving profit margins without compromising on ingredient quality.
- Elevated dining experience by pioneering innovative menu items that catered to diverse dietary preferences.
- Engaged with customers to gather feedback, using insights to refine dishes and service.
- Reduced food waste and improved sustainability practices with farm-to-table approach and efficient resource management.
- Evaluated food products to verify freshness and quality.
- Modified recipes to accommodate dietary restrictions and allergies.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Set up and broke down kitchen for service.
Waitres
Monro and Sergeants
04.2021 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep cafe working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Animal Attendant
RSPCA
09.2021 - 07.2023
- Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
- Implemented individualized behavior modification plans for challenging cases resulting in successful adoptions.
- Participated in emergency response situations effectively aiding injured wildlife.
- Conducted behavioral assessments on incoming animals to determine appropriate placement within the facility.
- Trained new employees and volunteers on proper handling techniques, sanitation procedures, and overall shelter operations.
- Improved animal care by providing daily feeding, grooming, and exercise routines.
- Increased adoption rates with thorough evaluations of potential adopters and matching them with suitable animals.
- Provided excellent customer service to visitors and potential adopters, addressing inquiries regarding animal care and adoption processes.
- Assisted veterinarians with medical procedures to ensure proper treatment for injured or ill animals.
- Enhanced facility cleanliness by maintaining kennels, enclosures, and common areas on a daily basis.
- Reduced stress levels in shelter animals through implementing environmental enrichment activities and socialization programs.
- Managed accurate record-keeping for all animals within the facility, including vaccinations, medications, and special needs requirements.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Assisted with development of animal behavior modification plans.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Embroiderer
Sarah & Bee Designs-Self Employment
01.2022 - Current
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Turned material to hem, join pieces and repair defective products.
- Enhanced customer satisfaction by providing high-quality embroidery work on various garments and materials.
- Implemented quality control measures to ensure that all embroidered products met or exceeded client expectations before delivery.
- Adapted embroidery techniques for various materials and fabric types, ensuring flawless results on diverse projects.
- Create unique, custom embroidery designs for clients specific needs.
- Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
- Optimized thread color choices during digital rendering process by matching Pantone colors specified by clientele.
- Maintained accurate records of client orders, project progress, and inventory levels for efficient operations and ease of reference.
- Troubleshot technical issues related to machine malfunctions or design errors, implementing solutions quickly to minimize project delays.
- Developed strong relationships with suppliers to secure the best quality materials at competitive prices.
- Managed inventory of threads, fabrics, and other supplies, maintaining adequate stock levels for seamless production flow.
- Consulted with clients to understand their vision and provide recommendations on design elements for optimal results.
- Streamlined production processes for increased efficiency and reduced turnaround times for embroidery projects.
- Dealt directly with vendors to address any damaged or incorrect orders.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Education
High School Diploma -
Galen
Wangaratta12-2014
Certificate III - Commercial Cookery
Gotafe
Wangaratta12-2017
Certificate - Barista Training
Allpress
Melbourne, VIC08-2020
Certificate III - Animal Studies
Gotafe
Wangaratta 11-2021
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Outdoor leadership
- Group management
- Friendly, positive attitude
- Time management
- Attention to detail
- Patience and empathy
- Positive coaching
- Safety awareness
Timeline
Embroiderer
Sarah & Bee Designs-Self Employment
01.2022 - Current
Animal Attendant
RSPCA
09.2021 - 07.2023
Waitres
Monro and Sergeants
04.2021 - 04.2022
Head Chef
Milawa Providore
09.2020 - 03.2021
General Renovator
Milawa Providore
04.2020 - 09.2020
Waitress
Brown Brothers
12.2019 - 01.2020
Outdoor Activity Instructor
PGL Liddington
03.2019 - 11.2019
Chef
Wicked Catering
01.2016 - Current
Chef
Quality Hotel Wangaratta Gateway
12.2014 - 03.2019
Volenteer Gymnastics Coach
Mohyu Youth Club
02.2011 - 11.2014
Customer Service Representative
Myrrhee Premium Boer Goats
04.2009 - 09.2014
High School Diploma -
Galen
Certificate III - Commercial Cookery
Gotafe
Certificate - Barista Training
Allpress
Certificate III - Animal Studies
Gotafe
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