Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Noye

Maryborough,Qld

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
03.2015 - Current

Handled customer inquiries and suggestions courteously and professionally.

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Trade specialist at Bunnings Victoria point store
  • Special orders at the Maryborough store dealing with suppliers to help customers find what they need to complete their tasks

Personal Carer

Blue Care
10.2014 - 03.2015
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean

Sales Assistant Team Member

Furniture Spot
02.2012 - 08.2012
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases

Electronics Technician

Austral Solar
09.2008 - 10.2011
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Assembled, tested and maintained components and systems for high-performing electronics.
  • Diagnosed and repaired complex faults within target timeframes.
  • Calibrated electrical components and systems to optimize performance.

Education

Electrical, Electronics Engineering Technologies

RMIT University
Melbourne, VIC
02.2010

High School Diploma -

Sherbrooke Community School
Sassafras, VIC
10.1990

Tasa
Brisbane, QLD

Skills

  • Understanding Customer Needs
  • Order Processing
  • Customer Relations
  • Retail Sales Customer Service

Timeline

Customer Service Representative

Bunnings Warehouse
03.2015 - Current

Personal Carer

Blue Care
10.2014 - 03.2015

Sales Assistant Team Member

Furniture Spot
02.2012 - 08.2012

Electronics Technician

Austral Solar
09.2008 - 10.2011

Electrical, Electronics Engineering Technologies

RMIT University

High School Diploma -

Sherbrooke Community School

Tasa
Sarah Noye