Sarah O'Beirne
Camden,NSW
Summary
An experienced professional with over 10 years of experience in office, administration and support services primarily in the customer service and finance industries.
In the past 10 years I have honed my customer service and business administration skills through working in diverse environments. I've built experience across many functions including invoicing, human resources, technology/systems, marketing and project management. Throughout my career I have worked directly with varied stakeholders in both public and private sectors and have developed expertise to become an effective administration assistant providing elite support to senior executives in both small and large companies. A self-starter with excellent attention to detail and problem-solving capability. Hardworking and passionate team player with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Personal Assistant to 2 General Managers
Allianz
08.2022 - Current
- Manage email correspondence of GM's and monitor enquiries on behalf of the CGM and have the ability to prioritise and following up on requests to be actioned, escalated or completed accordingly.
- Diary management and coordination of business and personal appointments and schedules.
- Manage and coordinate meetings in line with Allianz meeting etiquette with all meetings to include agendas, actions and next steps.
- Effectively communicate on behalf of the GM Consumer in meetings and forums as required.
- Coordinate the organisation of executive level business functions, lunches and dinners, team events, and travel arrangements as required
- Collating and reconcile evidence to support expense claims in accordance with Allianz processes, and provide monthly expense reports and budget confirmation and commentary for CGM.
- Analysing data and prepare high level confidential documents, correspondence, communications, presentations, spreadsheets, papers and reports on behalf of the CGM.
- Administering and maintain databases, document control and filing systems in accordance with Allianz policies and procedures.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Executive Assistant
AMP ERM
03.2022 - Current
- Email and diary management for three Chief Risk Officers which I supported and Department Heads within the team
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Worked with senior management to initiate new projects and assist in various processes.
Personal and Team Assistant
AMP Bank
03.2016 - 03.2022
- Email and diary management for Senior Executives and Department Heads across AMP with several teams over years
- Coordination of Team meetings
- Key competencies Email and diary management for Senior Executives and Department Heads across AMP
- Coordination and planning of travel arrangements; including processing of associated travel expenses,
- Corporate Card charges and staff reimbursements using relevant ANZ systems
- Preparation of meeting papers and packs and updating of information on SharePoint site or team sharedrive
- Coordination of Team meetings
- Management of key events with internal and external stakeholders and vendors including invitation issuance, catering, audio/visual requirements, visitor registration, parking, gifts and awards
- Point of contact for the wider team for all administrative issues including compliance training, onboarding, access management, leave management, technology procurement, health and safety, cab charges, travel etc
Executive Assistant, Change Manager
ANZ Global
03.2013 - 02.2016
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
- Trained junior office staff in correct procedures and reporting requirements.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Researched, proposed and implemented vendor agreements to decrease costs and improve services.
- Identified system needs and designed processes to support business requirements.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Office Manager and supporting project manager
Bermuda Constructions Pty Ltd
03.2010 - 02.2013
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
- Prepared meeting materials and took clear notes to distribute to employees.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
General Manager
Iguana Bar
07.2004 - 11.2010
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through great rapport.
- Maximized efficiency by coaching and mentoring staff on management principles, industry practices, company procedures and day to day systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Day to Day runnings of the business including oppening and closing of the venue.
General Manager
Windsor Castle Hotel
06.2000 - 07.2004
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma of Business Administration -
OLS Oten Tafe
2022
Some College (No Degree) - Kinesiology
Nature Care College
St Leonards, NSW09.2014
Licensees Certificate -
Ryde Tafe
250 Blaxland Rd, Ryde NSW 21122006
Higher School Certificate -
Monte Sant' Angelo
North Sydney NSW1999
Skills
- Team Leadership and Coordination
- Team Meetings
- Time Management
- Critical Thinking
- Problem Identification
- Employee training and development
- Technical Support
- Risk management
- Expense reporting
- Executive Schedule Management
- Microsoft PowerPoint
- Microsoft Outlook
Affiliations
Australian Hotels Association NSW (AHA)
Timeline
Personal Assistant to 2 General Managers
Allianz
08.2022 - Current
Executive Assistant
AMP ERM
03.2022 - Current
Personal and Team Assistant
AMP Bank
03.2016 - 03.2022
Executive Assistant, Change Manager
ANZ Global
03.2013 - 02.2016
Office Manager and supporting project manager
Bermuda Constructions Pty Ltd
03.2010 - 02.2013
General Manager
Iguana Bar
07.2004 - 11.2010
General Manager
Windsor Castle Hotel
06.2000 - 07.2004
Diploma of Business Administration -
OLS Oten Tafe
Some College (No Degree) - Kinesiology
Nature Care College
Licensees Certificate -
Ryde Tafe
Higher School Certificate -
Monte Sant' Angelo
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