Sarah Oldham
Launceston,TAS
Summary
This past year I have been working as a food and beverage attendant in the Events department of Hamilton Island. Hamilton Island Events is a premium department which has helped further my knowledge in hospitality, the service I provide to guests and the processes that must be followed to ensure events run smoothly. I have been so privileged to have been able to be a part of this department, however, after 18 months of living on the island I am excited venture into new things.
Overview
10
10
years of professional experience
Work History
Food and Beverage Attendant
Hamilton Island Enterprises
01.2023 - 05.2024
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining safe and sanitary working environment at all times.
Teacher and Holiday Programme Co-ordinator
Saint Michaels Church School
01.2022 - 12.2022
- Managed student behaviour in classroom by establishing and enforcing rules and procedures
- Built and strengthened positive relationships with students, parents and teaching staff
- Remained calm and patient in student interactions to support individual growth and development
- Planned and implemented lessons and activities using various teaching strategies to meet diverse student needs.
Bartender
Langdale's Winery
01.2017 - 12.2022
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Checked identification of guests to verify age requirements for alcohol purchase
- Coordinated staff for successful alternate drop dinner presentations at weddings.
Food and Beverage Attendant
Addington Raceway And Events Centre
01.2014 - 01.2022
- Provided exceptional service that reflected restaurant standards and core values
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Set tables for upcoming meals by following food service guidelines
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members
- Resolved guest complaints to maintain complete customer satisfaction.
Education
Graduate Diploma in Teaching and Learning (endorsed in primary) -
University of Canterbury
Christchurch New Zealand12.2021
Bachelor of Commerce Majoring in Tourism Management -
Victoria University
Wellington New Zealand 02.2020
High School Diploma -
Rangi Ruru Girls School
Christchurch New Zealand 12.2016
Skills
- Conflict Resolution
- Teamwork and Collaboration
- Flexible and Adaptable
- Safe Food Handling
- Outstanding Customer Service
- Teamwork and Professionalism
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
References
- Hamilton Island Functions Manager: Katherine Dobbs +61 452 499 844
- Hamilton Island Events Operations Manager: Jack Magee +61 402 775 427
- Langdale's Restaurant Manager, Lauren Carmichael +64 276 266 315
- Saint Michaels Church School Principal, Penny Tattershaw +64 210 445 080
Timeline
Food and Beverage Attendant
Hamilton Island Enterprises
01.2023 - 05.2024
Teacher and Holiday Programme Co-ordinator
Saint Michaels Church School
01.2022 - 12.2022
Bartender
Langdale's Winery
01.2017 - 12.2022
Food and Beverage Attendant
Addington Raceway And Events Centre
01.2014 - 01.2022
Graduate Diploma in Teaching and Learning (endorsed in primary) -
University of Canterbury
Bachelor of Commerce Majoring in Tourism Management -
Victoria University
High School Diploma -
Rangi Ruru Girls School
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