Sarah Oliver
Camberwell,VIC
Summary
Accomplished Assistant Director at the National Disability Insurance Agency, I excel in strategic planning and staff development, driving team performance to meet ambitious targets. Leveraging creative direction and stakeholder engagement, I've led significant business improvements and risk management initiatives, enhancing service delivery and project outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Director
National Disability Insurance Agency
09.2021 - Current
- Implementing team strategies and aligning outcomes with the Agency’s broader strategic directions and performance targets.
- Providing expertise and leading the implementation of Service Delivery activities across the branch.
- Managing team performance and outputs to ensure Agency targets are met in relation to access decisions.
- Conducting and managing risk assessment and risk management activities within the team and broader branch.
- Identifying and leading business improvement initiatives that will enhance the quality and performance of outcomes for the branch, while also implementing effective change management strategies.
Quality Development Officer Team Leader
National Disability Insurance Agency
07.2019 - 09.2021
- Applied comprehensive technical knowledge of precedent, legislation, policy or guidelines to complex or sensitive matters which require considerable interpretation and analysis.
- Effectively monitored and managed workflows to ensuring high quality record keeping and work performance of the team including competency with IT systems.
- Provided advice, mentoring, guidance, training and regular coaching sessions to staff
- Influenced continuous improvement practices by providing feedback on NAWMB and NDIA work processes, conducting regular quality assurance checks and managing identified risks.
- Monitor and analyse quality outcomes across the Branch and adherence to process results to identify trends, tailoring regular training and support functions to improve results.
Access Officer Team Leader
National Disability Insurance Agency
10.2018 - 07.2019
- Mentored and coached staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Bachelor of Science - Psychology
Deakin University
Burwood, VIC10.2015
Skills
Staff Management
Creative Direction
Strategic Planning
Data Analysis
Staff Development
Project Management
Stakeholder engagement
Timeline
Assistant Director
National Disability Insurance Agency
09.2021 - Current
Quality Development Officer Team Leader
National Disability Insurance Agency
07.2019 - 09.2021
Access Officer Team Leader
National Disability Insurance Agency
10.2018 - 07.2019
Bachelor of Science - Psychology
Deakin University
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