Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah O'Toole

Niddrie,Victoria

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifeguard/Receptionist

BlueFit Health Club
02.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Trained new lifeguards on safety procedures and protocol.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected [Type] payments, processed transactions and updated relevant records.

Waitress/Shelf Stacker

Koko Black
11.2023 - 02.2024
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • unload stock boxes
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Restaurant Team Member/Cook

KFC Restaurant
01.2021 - 02.2023
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cultivated warm relationships with regular customers.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Greeted guests pleasantly and answered menu questions.
  • Managed opening and closing shift kitchen tasks.
  • carry and organise food/drink boxes

Education

BBA - Sport Management/ Business

Victoria University
Melbourne, VIC
07.2027

High School Diploma -

Maribyrnong Secondary College
Maidstone, VIC
12.2023

Skills

  • Verbal and Written Communication
  • Customer Interaction
  • Decision-Making
  • Cleaning and Sanitizing
  • Operational Standards
  • Collaborative Relationships
  • Basic Maintenance
  • Shift Work
  • Professional Relationships
  • Guest Satisfaction
  • Workplace Safety
  • Heavy Lifting

Certification

  • First Aid/CPR Certified
  • RSA certificate
  • drivers licence
  • working with children's check


Timeline

Waitress/Shelf Stacker

Koko Black
11.2023 - 02.2024

Lifeguard/Receptionist

BlueFit Health Club
02.2023 - Current

Restaurant Team Member/Cook

KFC Restaurant
01.2021 - 02.2023

BBA - Sport Management/ Business

Victoria University

High School Diploma -

Maribyrnong Secondary College

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Sarah O'Toole