Sarah Ov

• Complete online business start up.
• Social media management.
• Email marketing.
• Processing online orders and shipment.
• Virtual consultations.
• Managing all inventory.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Quotes, invoices, bookkeeping, SWMS, Safety inductions.

This was a contracted role over various clinic locations. I became well versed using the following machines and treatment modalities:

• Candela
• Cutera
• Chemical peels
• Fractional laser - scar revision and age management.
• Laser genesis.
• Laser hair removal.
• Laser vessels.
• IPL
• 
  

• Take over of business and implementation of new management, training and operational systems.
• Employing and managing a new team of 11 staff members.
• Managing a weekly rotating roster.
• Business activity and financial management.
• Managing weekly sales reports to franchise headquarters.
• Liaising with Centre Management and franchise operations consultants.
• Liaising with stock suppliers.
• Liaising with trades for renovations.
• Resolving matters such as customer complaints, staff issues and maintenance issues that may arise.
• Management on all aspects of the business, including in store.

• Seeing patients requiring specialized dermal treatments, referred by General Practitioners of the clinic.
• Performing Dermal Therapy procedures such as – Chemical peels using DermaQuest; Laser Genesis, pigmentation and vascular treatments using the Cutera Xeo laser; Body Sculpting fat reduction treatments using Cutera TruSculpt.
• Performing consultations with patients, providing advice and formulating a personalized treatment plan.
• Presenting relevant consent and patient information forms for recommended treatments.
• Following up and booking in patients requiring further/repeat treatments.
• Attending to telephone and email enquiries.
• Billing patients in accordance with the clinic’s procedures.
• Taking before and after photos for each client.
• Using Prac Soft and Medical Director to input and access all patient information and photos into the clinic’s patient system.
• Ensuring that facilities and supplies are set up appropriately before each treatment.
• Assisting the front medical reception desk during quiet periods.
• Opening and closing of the clinic.

• Performing Dermal Therapy procedures such as – Chemical peels using DermaQuest, Aspect and Cosmedix; Non-Ablative Fractional Laser using the Palomar Icon laser; Laser Genesis, pigmentation and vascular treatments using the Cutera Excel V laser.
• Assisting Dr Khoi Bui in non-surgical cosmetic procedures.
• Attending consultations with clients, providing advice and formulating a personalized treatment plan.
• Presenting relevant consent and client information forms for each treatment.
• Following up and booking in clients requiring further/repeat treatments.
• Attending to all telephone and email enquiries.
• Billing clients in accordance with the clinic’s procedures.
• Taking before and after photos for each client.
• Inputting all client information and photos into the clinic’s management information system.
• Ensuring that facilities and supplies are set up appropriately before each treatment.
• Social media.
• Opening and closing of the clinic.

• Job role and main job description – Point of sale.
• 2 weeks in Sydney to assist in 2 store openings and training new team members.

• Product knowledge and practical training to William Angliss and Elly Lukas TAFE students.

• Beauty and spa treatments.
• Maintaining a 6-treatment room day spa, relaxation lounge, fitness center, steam room, sauna, private spa, and outdoor pool terrace.
• Providing ongoing training, coaching and mentoring to spa therapists: one on one or group, as required.
• Providing guidance and daily supervision to spa therapists.
• Reception duties, including coordinating daily appointment diary.
• Responsible for opening and closing of the facilities.
• Responding to all telephone and email enquiries.
• Creating gym and pool memberships.
• Processing all sales, including online sales.
• Liaising with Food & Beverage department and Head Chef for special occasion spa packages.
• Conducting therapists weekly wage reports to head of finance department.
• Managing and stocking a high spa boutique with stock including Li’tya Spa Care, Kerstin Florian and VitaMan.
• Conducting spa inventory to Finance department.

• Company Overview: (Family business)
• Food service.
• Kitchen hand.
• Debt collecting.
• Managing customer/supplier accounts.
• Responsible cash handling.
• General business duties.
• Preparing and delivering phone and fax orders in a high paced environment.

• Managing incoming business phone calls.
• Assisting customers with general enquiries.
• Processing customer purchase orders and invoices.
• Balancing customer accounts.
• Allocating customer payments.
• Amending and issuing customer credits.
• Working alongside the Accounts Manager.
• General administration duties.

• Spa treatments.
• Reception duties.
• Product sales.

• Cosmetic sales and customer service.

• Spa treatments.
• Reception duties.
• Training new employees.
• Product sales.

• Customer Service Skills
• Drive Thru
• Cash Handling and Registers (Including cash and EFTPOS)
• Crew Training
• Communication Skills
• Time Management
• Organization Skills
• Hosting Parties
• Completed and received Certificate II in Retail Operations.