Sarah Owen

Answered phone calls and emails to provide information, resulting in effective business correspondence.

• Provided secretarial and office management support while building cooperative working relationships.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled appointments, meetings and events for management staff.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Prepared and prioritized calendars and correspondence.

• Answered telephones to take messages or redirect calls to appropriate colleagues.
• Monitored emails, sorted mail and distributed correspondence accordingly.
• Answered incoming calls and responded to customer inquiries.
• Assisted with budget preparation and tracking of expenses.
• Checked office stock to determine supply levels and maintain inventory.
• Followed up with customer accounts to resolve unpaid or past due accounts.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Prepared presentations using Microsoft Office Suite applications.
• Processed payroll information according to established guidelines.
• Performed data entry tasks into computer databases from paper documents.

• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Tracked and submitted employee timesheets to prepare for payroll processing.
• Directed customer communication to appropriate department personnel.
• Scheduled appointments between clients and customers and internal staff members.
• Provided secretarial and office management support while building cooperative working relationships.
• Responded effectively to sensitive inquiries or complaints.
• Scheduled appointments, meetings and events for management staff.
• Inventoried and ordered supplies for office.
• Coordinated appointments, meetings and conferences.
• Maintained accurate department and customer records.

• Managed purchase requisitions and approvals for all department equipment and supplies.
• Created and maintained filing systems for employee records, financial reports, and other documents.
• Identified and solved problems to enhance management and business direction.
• Monitored office inventory to maintain supply levels.
• Oversaw complex office support, managing records database, and organizing contracts.
• Supported staff through in-service training, providing mentorship and additional resources.
• Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
• Directed and oversaw office personnel activities.
• Communicated job expectations and trained staff to promote team building and discipline.
• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
• Tracked and analyzed expenditures to deliver budgets and financial reports.

• Customer Service - Phone Bookings/ Incoming - Outgoing, Data Entry / Filing, Accounts Payable / Receivable, Invoicing / Purchases, Reception, Phone Manner

• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Entered time and attendance logs in preparation for payroll.
• Recruited and hired qualified candidates to fill open positions.
• Mentored players individually to help them reach their full potential as a team player.

• Group Leader
• Worked with other group leaders to identify and resolve issues between teams.
• Kept areas clean, neat, and inspection-ready to comply with product guidelines.
• Planned work schedules based on individual strengths, weaknesses, job requirements.

• Payroll, Management, Accounts Payable/Receivable, Media, Invoicing, Personal Assistant, Timesheets, Stocktake