Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Pakowski

Glenmore Park,NSW

Summary

I am an organised and dependable candidate who is successful at managing multiple priorities at once whilst maintaining a positive attitude. I am eager to learn and further increase my skill set to ensure excellence in customer service is always provided for all stakeholders within the Ventia Defence contract. With my skills and attributes I am confident I will be able to excel and grow within the role of Category Officer in the Integrity Team.

Overview

7
7
years of professional experience

Work History

Schedule and Dispatch Administrator

Ventia
12.2023 - Current
  • Managing and organising the dispatch of work orders to external sub-contractors and internal stakeholders for the Defence contract.
  • Daily status reviewing of work orders to ensure jobs are completed in timely manner.
  • Daily use of Ventia's systems such as SAP and Click FSE to support the process of dispatching work orders, as well as implementing level 2 BSSC tasks within SAP.
  • Offering support to the BSSC Team alongside dispatching tasks and responsibilities which has further developed my knowledge in the creation of work orders and billing types.
  • Maintaining daily checks in the DBS Scheduling inbox to ensure site technicians requests are attended to promptly.
  • Creating a detailed information guide for the use of development in the coming Sales Force dispatching system.
  • In charge of status checks for planned and reactive Land Management works across VIC and WA.
  • Development of the monthly planned maintenance schedules for Land Management in VIC and WA.

Night Fill Team Member

Coles
10.2022 - Current
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Customer Support Coordinator

Ventia
05.2023 - 12.2023
  • Responded to high volume of inbound calls from Defence members.
  • Maintained and updated various databases, spreadsheets, and documents.
  • Used systems such as SAP and Click to create & dispatch work orders to vendors.
  • Determined job urgency and priorities to satisfy customer requirements.
  • Adhered to company policies, procedures and system documentation requirements.

Childcare Lead Educator

Jamala Preschool And LDC
03.2017 - 05.2023
  • Accomplished multiple tasks within established timeframes.
  • Communicated positively with children's families about daily activities, behaviours and related issues.
  • Managed a small team of educators and trained new staff members to the Service.
  • Established and updated work rosters to account for changing staff levels and expected workloads.
  • Collaborated with other staff members to plan field trips or special events.
  • Kept accurate records of attendance and incident reports.

Education

Higher School Certificate -

CathWest Innovation College
12.2018

Certificate III in Business Services -

CathWest Innovation College
12-2018

Certificate III in Early Childhood Education & Care -

CathWest Innovation College
12-2018

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Team Building
  • Attention to Detail
  • Excellent Communication
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Dependable and Responsible
  • Willingness to Learn

References

Joanne Kelly - Customer Support Supervisor, Ventia - 0418 267 295

Vincent Galea - Scheduling Manager, Ventia - 0484 193 587

Samantha Mills - Nominated Supervisor, Jamala Preschool - 0431 387 140

Timeline

Schedule and Dispatch Administrator

Ventia
12.2023 - Current

Customer Support Coordinator

Ventia
05.2023 - 12.2023

Night Fill Team Member

Coles
10.2022 - Current

Childcare Lead Educator

Jamala Preschool And LDC
03.2017 - 05.2023

Higher School Certificate -

CathWest Innovation College

Certificate III in Business Services -

CathWest Innovation College

Certificate III in Early Childhood Education & Care -

CathWest Innovation College

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Sarah Pakowski