SARAH PAULIN
Perth,WA
Summary
Currently living Perth and working in the Aviation Industry servicing WA & NT. I would like to expand my horizons and find ongoing work as Cabin Crew.
Overview
24
24
years of professional experience
Work History
Cabin Manager
Alliance Airlines
Perth
08.2022 - Current
- Led pre-flight briefings for cabin crew members, outlining expectations and responsibilities for each flight.
- Streamlined boarding process, resulting in reduced wait times for passengers during aircraft boarding.
- Collaborated with flight crew for seamless operations and improved efficiency during flights.
- Maintained detailed records of cabin activities, reporting any incidents or noteworthy occurrences to superiors postflight.
Senior Corporate Travel Consultant
Expedia Group
03.2020 - 07.2020
- Worked as a Corporate Travel Consultant
- Handling all travel arrangements Airfares, Hotels and Car Hire for companies such as but not limited to Redbull, BP, Monster Energy, Citizen Watches, Lululemon, Mader Contracting, Boom Logistics
- Made Redundant due to Covid 19
Senior Travel Specialist
Flight Centre Travel Group
01.2018 - 03.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
ESL English Teacher
Chinese House Academy
Ningbo, China
01.2017 - 01.2018
- Teach English to children between ages 3 & 18 plus Language Study of Mandarin
TRAVEL Specialist
Hello World Travel & Cruise
11.2013 - 08.2015
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Organise travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supply clients with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend Conferences & Famils and Product nights to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the KPI and sales
International Travel Consultant & Future Team Leader 2 IC
Flight Centre Limited
05.2005 - 12.2009
- Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
- Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
- Organise travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc
- Supply clients with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
- Collect deposits and balances
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Attend Conferences & Famils and Product nights to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the KPI and sales targets
- Train Mentor & Prepare Novices
- Lias with Team Leaders & Area
STORE Manager
Trax Music
Bunbury, WA, Australia
09.2000 - 05.2005
- Handle Open & Close
- All Daily Store Duties, Stocktake, Returns & Orders
- Collect layby deposits and balances
- Customer Service Excellence
- Promotional techniques
- Instore Artist Meet & Greets
- Staffing
- Handle unforeseen problems and complaints and determine eligibility for money returns
- Create and update electronic records of clients
- Maintain relationships with key persons
- Keep financial statements and documents
- Reach the daily sales targets
Education
Certificate III - Aviation
Regional Express Airlines
06.2017
Certificate I I - Hospitality
04.2017
Certificate III - International Travel & Tourism
Flight Centre Training Perth Head Office
12.2009
Year 12 -
Methodist Ladies College
CLAREMONT, WA12.1997
Skills
- Client & Customer Relations
- Marketing
- Social Media
- Global Distribution System (GDS)
- Travel Writing
- Interpersonal Skills
- Conflict Resolution
- Strong Listening Skills
- Effective Written Communication
- Effective Verbal Communication
- Cool Under Pressure
- Reliable
- Trustworthy
- Ready to Learn
- CLIA Accreditation
- Travel Academy Accreditation
- Cruise Captain Status
- Commodore Status
- Travel Corporation Certified Agent
- MS Office
- Galileo
- Sabre
- SAM
- Amadeus
- Fast Learner
- Dedicated
- Professional
- Hardworking
- Proven Ability to Work Autonomously
- Team Player
Travelexperience
- Ningbo China for 5 months
- Hawaii
- Nepal
- Mauritius
- Shanghai - Chinese F1 Grand Prix 2015
- Hong Kong
- Macau
- Vietnam
- Mexico
- Colombia
- Singapore - Singapore F1 Grand Prix 2016
- Thailand
- Malaysia - Malaysian Moto GP 2007, 2012 & 2014
- Cambodia
- Darwin
- New Zealand
- Cairns
- Melbourne
- Bali over 50 trips since 1992
Timeline
Cabin Manager
Alliance Airlines
08.2022 - Current
Senior Corporate Travel Consultant
Expedia Group
03.2020 - 07.2020
Senior Travel Specialist
Flight Centre Travel Group
01.2018 - 03.2020
ESL English Teacher
Chinese House Academy
01.2017 - 01.2018
TRAVEL Specialist
Hello World Travel & Cruise
11.2013 - 08.2015
International Travel Consultant & Future Team Leader 2 IC
Flight Centre Limited
05.2005 - 12.2009
STORE Manager
Trax Music
09.2000 - 05.2005
Certificate III - Aviation
Regional Express Airlines
Certificate I I - Hospitality
Certificate III - International Travel & Tourism
Flight Centre Training Perth Head Office
Year 12 -
Methodist Ladies College