Sarah Payne
Forest Lake,QLD
Summary
I am currently trying to regain employment after having my children. I am a fast learner, and I am eager to try new challenges and to improve my current skillset. I am looking for a long-term position that will challenge me and allow room for growth and development.
My passion is helping people in any way that I can, specifically children and the elderly. I believe I would be an excellent addition to a team of like-minded individuals.
In addition, having parental responsibility is not likely to impact my future position as I have an excellent support system and I take my positions very seriously and professionally.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Exact Physiology
06.2016 - 11.2017
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Processed referrals for specialist care when requested by physicians or patients.
Cleaning Contractor
MC Cleaners
04.2013 - 02.2016
- Completed day-to-day duties accurately and efficiently.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Maintained cleaning equipment in good working condition.
- Responded promptly to customer requests for cleaning services.
- Complied with OSHA regulations for hazardous material disposal.
- Recorded daily activities accurately in logbooks provided by management.
- Resolved customer complaints about poor service in a courteous manner.
- Restocked supplies, replacing toiletries, liners and soaps.
Customer Service Representative
Woolworths
11.2008 - 03.2012
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Rep/cook
Lake Seafood
03.2008 - 11.2008
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Adhered to food safety standards when storing and preparing foods.
- Resolved customer complaints regarding food quality or services provided.
Education
High School Diploma -
Forest Lake State High School
Brisbane, QLD12-2010
Skills
- Customer Service
- De-Escalation Techniques
- Adaptability
- Work Prioritization
- Relationship Building
- Excellent Communication
- Calm and Professional Under Pressure
- Time Management
References
References available upon request.
Timeline
Medical Receptionist
Exact Physiology
06.2016 - 11.2017
Cleaning Contractor
MC Cleaners
04.2013 - 02.2016
Customer Service Representative
Woolworths
11.2008 - 03.2012
Customer Service Rep/cook
Lake Seafood
03.2008 - 11.2008
High School Diploma -
Forest Lake State High School
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