Sarah Pearce
Beelbi Creek,QLD
Summary
Reliable and hard worker enthusiastically pursuing a job opportunity to add immediate value to your growing team. I am inspired to help others and driven to apply unfailing work ethic to meet objectives and smash out goals. Industrious and committed with skills for multitasking and managing time well. I have a strong background in administration work, however I recently successfully completed one year of a nursing degree, but soon realised this was not the career for me. I have been a stay at home mum for the last 14 months, and I am keen to slowly get back into the workforce. I have a preference to only be working part-time, with potential ability to go to full-time work if required in the future. I have a keen interest in administration work, however would be keen and willing to learn something new.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Miyalk Family And Domestic Violence Shelter
10.2021 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervise and support woman and children who are escaping family and domestic violence.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Coordinated appointments for clients with healthcare providers, and transported clients to appointments, shops and entertainment events.
- Established trusting relationships with clients and their families through empathetic communication, demonstrating respect and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records on SHIP of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- General cleaning and maintenance of the shelter.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Advocated for client rights and preferences in interactions with external service providers.
- Assisted clients in developing and setting realistic goals to promote positive change.
Coordinator - Specialist Clinics
Miwatj Health Aboriginal Corporation
06.2019 - 02.2022
- Coordinate with Royal Darwin Hospital outpatient department to arrange specialist appointments
- Entered patient data, generated monthly KPI reports, and produced documents required for the Team Leader Monthly Meeting.
- Provided training to any and all new administration staff within Nhulunbuy clinic, and surrounding centres.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Close collaboration with Gove District Hospital, in regards to all specialist clinic visits.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Booking clients on Travel Management System (TMS) to attend medical appointments out of Nhulunbuy.
- Gathered and organized materials to support operations, and day-to-day runnings.
- Consistent open communication with the Outreach Teams to ensure each patient has arrangements to be picked up for their specialist appointments.
- Enhanced customer and client satisfaction by responding promptly to enquiries and addressing concerns professionally.
- Arrangement of complete two-day clinics for visiting specialists.
- Coached employees through day-to-day work and complex problems.
- Coordination of 10-60 patients to be reviewed a 1-2 day period.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Medical Clinic Receptionist
Miwatj Health Aboriginal Corporation
01.2017 - 06.2019
- Greeted patients, scheduled appointments and maintained records and accounts.
- Daily preparations of printed patient recall lists, driver pick up lists, and daily runnings of clinic is prepped prior to the morning meeting.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Answering all clinic phone calls and either assisting with the enquiry, or transferring them to the required person.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
- Improved communication between patients and medical staff with accurate message relay.
- Maintained medical record database on CommuniCare with up-to-date patient information and provided information to other providers.
- Streamlined appointment scheduling for improved clinic flow and reduced wait times.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Supported administrative staff with various tasks such as document preparation and data entry.
- Maintained a welcoming environment for patients, addressing their concerns promptly and professionally.
- Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.
- Used CommuniCare effectively to schedule new and follow-up appointments for patients.
Human Resources Administrative Officer
Miwatj Health Aboriginal Corporation
01.2016 - 01.2017
- Provide administrative support to the HR Manager and other managers throughout the recruitment process, including, advertising vacant positions, dealing with enquiries from applicants, assisting with short-listing and initiating selection panels, carrying out comprehensive referee/police checks on successful applicants, and advising unsuccessful applicants
- Facilitated open communication channels between staff and management, promoting transparency and collaboration.
- As part of the recruitment process organise all travel/accommodation for new staff, email managers the expected start dates and in conjunction with the relevant manager organize the appropriate induction program
- Assisted in annual performance review processes to support career development initiatives.
- Coordinate the exit process for all departing employees by ensuring that they are offered an exit interview and that their personnel file is closed and archived onboarding.
- Maintain HR information management systems (PayGlobal soon to be implemented) including entry of relevant HR information including training courses, inductions, training plans, licenses, qualifications and competency compliance and the production of reports as required.
- Use systems to maintain and update all HR documents as required including staff contracts, performance reviews/appraisals and probation reports in a timely manner in compliance with Miwatj policies and procedures. Provide monthly reports to managers on review status and dates.
Patient Travel Clerk
Gove District Hospital
06.2015 - 01.2016
- Provide a quality customer focused administrative service to clients accessing Patient Travel Scheme and to staff and primary care providers seeking advice and assistance in accordance with the Health an Community Services policies and procedures
- Arrange patient travel, accommodation and ground transport for patient travel clients both locally, intra and interstate in a timely manner and in accordance with Patient Travel Guidelines.
- Advise clients and escorts of their entitlements under the Patient Travel Scheme (PATS) incorporating Patient Assistance Travel Scheme, Inter-Hospital Transfer and Medical Evacuation.
- Enter all travel and accommodation details on the Travel Management computer system which is to remain current at all times.
- Raise accounts/warrants for payment through Travel Management System, checking for conformity to Patient Travel Scheme Guidelines and whilst adhering to Northern Territory Government (NTG) Procurement requirements.
- Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
Customer Service Attendant
BP Nhulunbuy
06.2014 - 06.2015
- General customer service
- Re-stocking fridges
- Setting up of registers and the bar at the beginning of the day
- Take orders for stock
- Balancing fuel pumps
- Ability to complete jobs unsupervised
- General cleaning
Education
High School Diploma -
Nhulunbuy High School
Nhulunbuy, NT11.2014
Skills
- Strong communication and interpersonal skills
- Attention to detail
- Willingness to learn
- Friendly, positive, approachable attitude
- Reliable team player
- Positive mindset
- Polite demeanor
- Exceptional organization
- Strong computer skills
Certification
- National Police Check
- Blue Card / Working with Children
- Aboriginal and Torres Strait Islander Cultural Awareness Training - Northern Territory Government Training Program
- Appropriate Workplace Behaviour Training - Statement of Attainment - Department of Heath NT Government
Additional Information
THREE professional referees will be provided upon request.
Timeline
Support Worker
Miyalk Family And Domestic Violence Shelter
10.2021 - 01.2023
Coordinator - Specialist Clinics
Miwatj Health Aboriginal Corporation
06.2019 - 02.2022
Medical Clinic Receptionist
Miwatj Health Aboriginal Corporation
01.2017 - 06.2019
Human Resources Administrative Officer
Miwatj Health Aboriginal Corporation
01.2016 - 01.2017
Patient Travel Clerk
Gove District Hospital
06.2015 - 01.2016
Customer Service Attendant
BP Nhulunbuy
06.2014 - 06.2015
High School Diploma -
Nhulunbuy High School
- National Police Check
- Blue Card / Working with Children
- Aboriginal and Torres Strait Islander Cultural Awareness Training - Northern Territory Government Training Program
- Appropriate Workplace Behaviour Training - Statement of Attainment - Department of Heath NT Government
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