Sarah Percy
Brisbane,QLD
Overview
16
16
years of professional experience
1
1
Certification
Work History
Nurse Unit Manager
Shellharbour Private Hospital
05.2023 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Manage 40 nurses and nursing activities in three theatre hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Nurse Coordinator
Bupa
07.2021 - 11.2022
- Created individualized care plans for patients and worked with medical professionals to come up with treatment and discharge options.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Established and continuously optimised unit schedules and individual work assignments.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives
Registered Nurse
Bupa
12.2020 - 07.2021
- Collaborated with multiple doctors to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, and determined next course of action.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Audited charts and reviewed clinical documents to verify accuracy.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, implementing crisis prevention interventions to control and de-escalate situations.
Triage Nurse
Verifact for BHP COAL
03.2020 - Current
- Developing and Implemented Health Management plans for patient treatment after assessing physician medical regimens.
- Conducted return to work Health Management Plans.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Health screening high risk workers as identified by COAL BHP
- Engagement with workers and supervisors in regards to outcomes.
- Triaging and referring to Occupational Physicians.
- Reviewing reports from Occupational Physicians.
- Communicating outcomes and directives between worker and supervisor.
- Dealing with challenging workers.
- Maintain accurate records.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Communicated with patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Registered Nurse Supervisor
Gabba Dermatology
05.2017 - Current
- Managed infection control and critical incidents and made procedural changes and improvements
- Trained new nurses in clinical techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns
- Led successful team comprised of RNs, EN's and ancillary staff
- Provided direct patient care, stabilized patients and determined next course of action
- Oversaw and managed clinical and support staff in patient care activities while maintaining high level of staff morale and professionalism
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities to prevent further disability
- Strengthened training and nursing knowledge by taking part in continuing education programs and workshops
- Educated patients and answered questions about health condition, prognosis and treatment
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Managed patients recovering from medical or surgical procedures, including facilitating wound care
- Performed triage on all incoming patients and determined severity of injuries and illnesses
- Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to patients daily
Clinical Nurse Manager
Specialist Connect
03.2008 - 10.2016
- Fostered improvement in staff development, personnel training, and standards of patient care
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care
- Interacted effectively with department managers to promptly correct problems and improve services
- Oversaw training, staffing and education of all nurses.
- Administered performance evaluations and probationary reviews to assess nursing personnel
- Directed day-to-day nursing and operational functions for a large specialist centre, ensuring exceptional delivery of care when developing well-rounded nursing teams
- Sought opportunities to improve patient care, outcomes and nursing staff performance
Education
Post Graduate Certificate - Nursing Leadership And Management
James Cook University
Cairns, QLD10.2022
Bachelor of Nursing - Registered Nurse
Queensland University Of Queensland
Brisbane, QLD2009
Skills
- Clinical Nurse Leadership
- Clinical Assessment
- Patient Advocacy
- Organisational Skills
- Decision Making
- Effective Communication
- Staff Development
- Critical Thinking
- Healthcare Regulations
- Policy Implementation
- Quality Improvement
- Change Management
Certification
- Nurse Immuniser: Australian College of Nursing, 2021
- Rehabilitation and Return to Work Coordination Course: Kinnect Training, 2023
- Advanced Life Support Level 1 training, 2021
- First Aid/CPR Certified (yearly).
- COVID-19 Vaccination training, 2021
- Anaphylaxis Training, 2021
- Minor Surgery course - Dermatology Nurses education Australia.
- Cannulation & Phlebotomy 2021
- Education and development training for Nurses and Clinical Assistants at Specialist Connect.
- Australian Nursing and Midwifery Federation Module –Cosmetic Nursing.
- Manual Handling, Wound Care, Anxiety Disorders
- Cutera Laser Training.
- Biologic's Master Class
- Royal Melbourne Hospital, Victoria
- Laser safety officer Training course and Certificate - Royal Women and Children's Hospital, Brisbane, Queensland
- First Aid/CPR Certified
Additional Information
REFEREES on request.
Timeline
Nurse Unit Manager
Shellharbour Private Hospital
05.2023 - Current
Nurse Coordinator
Bupa
07.2021 - 11.2022
Registered Nurse
Bupa
12.2020 - 07.2021
Triage Nurse
Verifact for BHP COAL
03.2020 - Current
Registered Nurse Supervisor
Gabba Dermatology
05.2017 - Current
Clinical Nurse Manager
Specialist Connect
03.2008 - 10.2016
Post Graduate Certificate - Nursing Leadership And Management
James Cook University
Bachelor of Nursing - Registered Nurse
Queensland University Of Queensland
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