SARAH PETERSON
Penrith
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks given and training. Highly motivated to learn, grow and excel in all operations. Determined to set goals, problem solve and a vision to succeed.
Overview
14
14
years of professional experience
Work History
Credit Officer
DHL
06.2024 - 07.2024
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Verified and reviewed customer account information.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
Full-Time Mum
Stay At Home Mum
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Deputy Venue Manager
NSW Electoral Commission
03.2023 - 04.2023
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Addressed voter questions and concerns.
- Prepared, cleaned and maintained polling stations.
- Maintained ballot secrecy and confidentiality.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Issued and collected voter ballot papers.
- Opened and closed polling booths.
Event Host/ MC
Fever Up
11.2021 - 03.2023
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Reviewed activities for production team to complete tasks on time.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Read announcements into microphone following prewritten scripts.
- Maintained schedules, managed deadlines and interfaced with teammates to support production activities.
- Coordinated with restaurant owners to create program content, new ideas and segments.
Event Coordinator
Catering HQ
11.2021 - 04.2022
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Delivered smooth training execution by coordinating site selection, marketing, event management and follow-up.
- Worked closely with clients to meet event goals, maintain deadlines and resolve complaints or service issues.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Event Set Up Coordinator
Catering HQ
11.2021 - 04.2022
- Overseeing and assisting in function setups including the lifting of tables and chairs
- Assist in the running of a function or multiple functions at the one time
- Understanding the order of the event and having confidence in communicating with my team to ensure a successful event
- Ensuring all functions operations are end-to-end managed to high standards
- Identify the objectives of the event and determine the requirements that must be met to accomplish those objectives (for example, facilities and services)
- Oversee all aspects of events during your rostered shift, including placing water, necessary requirements in the function rooms, welcoming clients (incl
- Into the venue where necessary), ensuring correct event & AV set-up, problem solving, communicating with staff and management, fare welling clients at the conclusion of the function
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Insurance Outbound Collections
Woolworths Group Limited- Head Office
05.2020 - 10.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Arranged for repayment or established repayment schedules based on customers' financial situations.
- Maintained daily, weekly and monthly collection and metric goals.
Full-Time Mum
Stay At Home Mum
02.2018 - 02.2021
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Social Media Team
Woolworths Group Limited - Head Office
03.2020 - 08.2020
- Mascot 2020
- Social Media
- Administered a two-way communication between the customer and the Social Media Management team, internal stakeholders, product specialist, store & operational managers and other service providers
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Entered customer interaction details in relevant software (SAP, Site Management, Order Management, Google Forms, etc)
- Adhered to company policies and scripts to consistently achieve KPI’s, excellent adherence time and quality standards
- Assisted teams with high email back logs, such as Online and Supermarkets, therefore gaining experience in Genesys
Customer Service Representative/Data, Call Centre CSR
Bluescope Lysaght
01.2019 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Contacted clients to verify account information and maintain accuracy.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Retail Assistant
The Reject Shop, Inverell
01.2017 - 01.2018
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Call Centre /Customer Service Representative
Datacom
01.2016 - 08.2016
- Australian Taxation Office Sub-Contractor- North Ryde, CSR) for Australian Tax Office
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of service changes.
Apprentice Chef
Cafe Bon Ton Restaurant, Blue Mountains
01.2013 - 01.2014
- Set up food stations by following chef's orders.
- Maintained well-organized mise en place to keep work consistent.
- Performed other tasks as assigned by sous chef or chef
- Planned and directed high-volume food preparation in fast-paced environment.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Cleaned kitchen counters, refrigerators and freezers.
- Assisted with routine stock rotation to keep ingredients fresh.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Customer Service - All Rounder
Pizza Hut
01.2011 - 01.2012
- All Rounder
- Cash Handling
- Answering phones and taking orders
- Training new employees
- Food handling
- Restocking products
- Cleaning
Education
Certificate III - Events
TAFE NSW
Blacktown, NSW10.2021
Year 10, Year 10 Certificate - undefined
Greystanes High School
Skills
- Microsoft Office Suite (Intermediate)
- Events Air experience
- Strong Communication and Conflict Resolution skills
- Interpersonal Skills
- Problem Solving Skills
- Passionate and Hardworking
- Confident
- Team Player
- Flexible and Adaptable
- Multitasking Abilities
- Self-Motivated
References
Kirsty Donnelly
Team Leader
DHL
Mobile: 0401999716
Malti Donnelly
Team Coordinator
DHL
Mobile: 0422196493
Sharee Hedges
Family Group Meeting Convener
Department of Child Safety, Youth and Women.
Mobile: 0402757792
Jacqulyn Marsters
Practice Manager
Hyde Park Medical Centre
Mobile: 0466568603
Email: jacquimarsters6@gmail.com
Timeline
Credit Officer
DHL
06.2024 - 07.2024
Full-Time Mum
Stay At Home Mum
08.2023 - Current
Deputy Venue Manager
NSW Electoral Commission
03.2023 - 04.2023
Event Host/ MC
Fever Up
11.2021 - 03.2023
Event Coordinator
Catering HQ
11.2021 - 04.2022
Event Set Up Coordinator
Catering HQ
11.2021 - 04.2022
Insurance Outbound Collections
Woolworths Group Limited- Head Office
05.2020 - 10.2022
Social Media Team
Woolworths Group Limited - Head Office
03.2020 - 08.2020
Customer Service Representative/Data, Call Centre CSR
Bluescope Lysaght
01.2019 - 07.2019
Full-Time Mum
Stay At Home Mum
02.2018 - 02.2021
Retail Assistant
The Reject Shop, Inverell
01.2017 - 01.2018
Call Centre /Customer Service Representative
Datacom
01.2016 - 08.2016
Apprentice Chef
Cafe Bon Ton Restaurant, Blue Mountains
01.2013 - 01.2014
Customer Service - All Rounder
Pizza Hut
01.2011 - 01.2012
Certificate III - Events
TAFE NSW
Year 10, Year 10 Certificate - undefined
Greystanes High School
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