Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Sarah Phillips
Brisbane,QLD
Summary
Overview
5
years of professional experience
1
Certification
Work History
WooliesX - Woolworths Group
Store Assistant
03.2022 - Current
Job overview
- Enhanced customer satisfaction by providing prompt and accurate assistance in selecting fresh food items.
- Supported inventory management for optimal stock levels with diligent rotation and restocking tasks.
- Collaborated with team members to efficiently complete daily fresh food department tasks, ensuring a clean and organized workspace.
- Reduced shrinkage by implementing proper storage practices for perishable items, resulting in less waste and improved profit margins.
- Assisted store management with order placement, contributing to an efficient supply chain process that minimized out-of-stock instances.
- Worked closely with other departments to coordinate delivery schedules and communicate product availability effectively, ensuring a seamless customer shopping experience.
- Participated in regular audits of fresh food inventory, maintaining accurate records for tracking purposes and identifying potential discrepancies efficiently.
- Ensured strict adherence to local health department regulations regarding the handling and storage of fresh foods, contributing to an overall safe and clean environment for both employees and customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Self-employeed
Disability Support Worker
12.2020 - 12.2021
Job overview
- Improved client independence by developing personalised support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Reliable Property Repairs
Administrative Assistant
05.2019 - 11.2020
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organising regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Austral CollegeBrisbane, QLD
Certificate III in Administration from Business
01.2019
University Overview
Austral CollegeBrisbane, QLD
Certificate III in Business from Business
01.2019
University Overview
Skills
- Interpersonal Abilities
- Digitally Literate
- Customer Relations
- Service Recommendations
- Customer Focus
- Complaint resolution
- Clerical Support
References
References
References available upon request.Certification
- Registered Blue Card Holder
- Open Driver License
- NDIS Worker Screening Card
- Completed NDIS Worker Modules
Timeline
Store Assistant
WooliesX - Woolworths Group
03.2022 - Current
Disability Support Worker
Self-employeed
12.2020 - 12.2021
Administrative Assistant
Reliable Property Repairs
05.2019 - 11.2020
Austral College
Certificate III in Administration from Business
Austral College
Certificate III in Business from Business