Sarah Phung
Dianella
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales. Specializes in client service and problem-solving. I am able to demonstrate exceptional teamwork and collaboration, ensuring a welcoming shopping environment. Achieved significant sales growth through personalised consultations and recommendations.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dufry
10.2023 - Current
- Train new staff with product knowledge, POS, and best practices, enhancing the overall customer experience.
- Assisted with day-to-day operations, working efficiently with all team members.
- Increased beauty product sales by providing personalized consultations and recommendations to customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Maintained a secure working environment by following money handling procedures.
Sales Associate
APM Monaco
05.2023 - 10.2023
- Educated customers about proper care and maintenance for their jewellery purchases, ensuring long-lasting satisfaction.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Delivered energetic responses to customers going above and beyond to serve needs.
- Trained and supervised new team members in visual merchandising that is in standard for the company.
- Developed unique sales approach and identified client needs to expand sales.
Sales Associate
Coach
09.2021 - 06.2023
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Mercy College
Perth, WA2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Cash Handling
- Client Service
- Stocking and Receiving
Timeline
Sales Associate
Dufry
10.2023 - Current
Sales Associate
APM Monaco
05.2023 - 10.2023
Sales Associate
Coach
09.2021 - 06.2023
High School Diploma -
Mercy College
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