Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Pine

Maudsland,QLD

Summary

Relationship management professional with natural talent for leading and motivating people to achieve challenging objectives. Commercially astute problem solver who effortlessly builds partner relationships and team connections , oversees operations and improves policies to maximize efficiency and performance of process and team members whilst ensuring we deliver on our promises. Skilled in demonstrating both in and out of the box ideas to ensure favourable outcomes for all stakeholders.

Overview

16
16
years of professional experience

Work History

QLD Director Partnerships

Junior Adventures Group
Brisbane, QLD
01.2023 - Current
  • Responsible for the outcomes of all strategic partnerships within the state including working alongside the General Manager to ensure robust Service Delivery in all 95 of our schools
  • Growing relationships with targeted partners to maximise opportunities for new services
  • Developing and implementing strategic engagment plans for all partners
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations with a heavy focus on Child Protection
  • Collaborated with senior leadership to set long-term objectives and plans for the state.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Working alongside Government bodies, strengthening relationships to be part of setting the sector agenda
  • Organising and attending relevant sector conferences and events to maximise opportunities for growth, partnerships and brand awareness.
  • Building robust financial models for new partner schools that provide detailed rationale and assumptions to internal stakeholders, supporting the partnership opportunity
  • Meeting with all partners regularly to seek continuous feedback and identify opportunities for growth and improvement on strategic initiatives
  • Consult with external partner stakeholders to bring events to life that provide opportunities for growth for all stakeholders within school communities
  • Analyzed customer NPS feedback data to identify trends in service performance or customer service issues.
  • Forming local community partnerships between OSHC, schools and LDC's
  • Identifying and attending relevant industry training and groups to ensure we are always working towards best practice.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Negotiated agreements with external partners such as schools or Charity Partners.
  • Built strong referral network to generate new business opportunities by having open and honest communication and collaboration with existing partners
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

State Operations Lead

Brand Influence Group
Gold Coast, QLD
05.2022 - 12.2023
  • Lead team of 80+ remotely throughout QLD including regional and metro areas on behalf of major clients such as Unilever, Loreal and Redbull across Mass retail stores including Petrol Stations, Grocery partners, Kmart, Target, Officeworks and almost all other major retailers
  • Build relationships with Clients, Store staff and team members to create ease of implementation whilst ensuring all company/client objectives are met
  • Ensuring excellence in execution and operational compliance through regular in field and remote coaching and training with team
  • Sell in of additional products and unpaid space to ensure clients have the best instore presence possible
  • Scheduling of all work across team and ensuring all work is completed within the agreed timeframes
  • Recruitment and retention of casual workforce with a focus on coaching and training
  • Use of data and reporting to identify training, compliance and recruitment gaps.
  • Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
  • Conducting regular meetings with team members to discuss progress and identify areas for improvement.
  • Creating reports on operational activities, performance metrics and customer feedback.
  • Developing and implementing effective strategies to optimize operational performance.

School & Community Partnerships Manager

Life Education QLD
Gold Coast, QLD
03.2020 - 05.2022
  • Achievement of school retention, recruitment and participation KPI's in line with organisational objectives
  • Achievement of service delivery KPI's consistent with all funding agreement partners
  • Build relationships with Federal and State government funding partners, along with identifying and onboarding new and existing private funding partners resulting in increase of funding for programs
  • Completing monthly reports for both internal and external stakeholders to report on progress and identified opportunities
  • Completion and presentation of Board reports as required
  • Build relationships with schools resulting in onboarding of new school partnerships and working with school leadership teams to ensure program meets national curriculum objectives
  • Management of the day to day operations of the School & Community Partnerships Team including scheduling, complaints handling, recruitment and retention
  • Ensure the accuracy and integrity of the CRM database through timely and accurate entering of information
  • Develop and implement Schools communication strategy including communications journey for schools, parents and funding partners
  • Assess process and procedures and implement change for efficiencies where necessary
  • Working cross functionally internally to provide data rich feedback to schools, funding partners and team.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Responsible for finding innovative solutions to move all school bookings to Online throughout Covid to ensure delivery of programs was completed
  • Identifying opportunities and attendance at relevant sector events

QLD State Coordinator - Part Time

Sports Chaplaincy Australia
QLD
01.2020 - 02.2021
  • Build and retain volunteer network of Sports Chaplains throughout the State of QLD both metro and regional
  • Identify, train, accredit and grow chaplains within QLD
  • Recruit, train, develop and support the implementation of Regional Hub Coordinators
  • Engage with Church denominations and leaders to facilitate the growth of Church Partnerships across the state
  • Identify and develop Partner Church relationships in major and strategic locations
  • Develop partnerships with Sporting leagues and associations to increase sales of Clubcare access
  • Engage with donors and corporate sponsors to ensure that fundraising revenue targets are met
  • Build a team of Critical Responders to attend to all Critical Incidents in sporting associations and provide pastoral care
  • Ensure that all new and existing Chaplains are trained and accredited in accordance with SCA Guidelines including Bluecard Compliance.
  • Developed and implemented outreach strategies to engage stakeholders in the state.
  • Created and maintained a database of contacts for effective communication with key partners.
  • Organized events such as town hall meetings, conferences, and webinars to educate the public about important initiatives.
  • Collaborated with local organizations to identify opportunities for mutual benefit.
  • Assisted in developing grant proposals to secure funding for projects in the state.
  • Prepared written materials such as fact sheets, newsletters, and briefing documents.
  • Responded promptly to inquiries from constituents regarding program services.
  • Established relationships with other agencies in order to coordinate resources and ensure compliance.
  • Identified potential sources of additional funding for programs operating in the state.
  • Enhanced performance through collaboration with diverse teams.
  • Planned and managed operations to achieve objectives within budgets.

QLD Church & Community Relations Representative

Bible Society Australia
Brisbane, QLD
02.2018 - 01.2020
  • Manage and develop the relationships with Churches and Christian Groups across all of QLD and Northern NSW to increase engagement with BSA projects
  • Identify and develop supporter relationships to ensure active promotion in churches and giving commitments
  • Promote BSA projects throughout territory through public speaking engagements and events
  • Project management of fundraising events from conception to execution including communication and collateral
  • Identify opportunities for further mission and project activities
  • Promote, recruit and train volunteers as required
  • Build church and donor contact database and maintain and update CRM system with timely and accurate information
  • Meet and exceed all fundraising KPI's resulting in funding of BSA projects
  • Engage with existing fundraising committees and support all volunteers with pastoral support and guidance.
  • Created and managed relationships with local organizations and businesses to foster positive community relations.
  • Developed and implemented community outreach programs to increase public awareness of company initiatives.
  • Organized monthly events with local schools, charities, and other non-profit organizations to promote the company's mission.
  • Created a database of contact information for key stakeholders in the community.
  • Assisted with promotional activities such as charity runs and walks or parades that supported nonprofit organizations in the area.
  • Provided support during major fundraising events hosted by local charities.
  • Facilitated communication between management and staff members regarding community engagement projects.
  • Worked closely with executive leadership to ensure compliance with all regulations pertaining to public relations activities.
  • Prepared or delivered speeches to further public relations objectives.
  • Arranged public appearances, contests or exhibits for clients to increase product or service awareness or promote goodwill.

National Sales Manager, Dealer Channel

Vodafone
04.2021 - 01.2018
  • Working alongside the National Account Manger to develop and execute sales strategies for the Independent Dealer network
  • Manage sales budgets and set targets for the Independent Dealer network at a store/state level
  • Identifying new site opportunities and working with dealers from fit out to completion
  • Onboarding & training of all new Independent Dealers/staff
  • Coach, mentor and motivate direct sales team of 2 along with 130 store teams
  • Driving VM excellence and operational compliance through audits & rollouts along with coaching and accountability conversations
  • Develop product literature, sales collateral and channel communications
  • Organising promotional days across all dealers to drive sales growth and awareness
  • Analysing sales data to identify growth opportunities for both stores & the dealer network along with onboarding of new franchisees/groups
  • Working with internal teams to forecast stock for channel for day to day sell thru and new product launches.

QLD State Sales Manager/ Woolworths Mobile Account Manager

AMT Group
, QLD
06.2015 - 01.2018
  • Develop and execute sales strategies for QLD AMT stores and Woolworths Mobile to increase productivity from conception to implementation
  • Set and exceed KPI's for QLD AMT stores and Woolworths Mobile
  • Identifying gaps and opportunities through data utilisation tools and implementing changes where necessary to ensure increase in performance
  • Working with all franchisees to ensure profitability including recruitment and compliance
  • Celebrate successes and performance manage where necessary
  • Maintain and strengthen relationships with all key stakeholders both internally and externally to deliver company objectives
  • Coach, mentor and motivate sales team of 5 direct reports, along with 45 company and franchised stores with over 200 staff
  • Operational excellence through store/VM compliance, streamlining processes, stock rotation, shrinkage, stock takes and consignment
  • Develop product literature and sales collateral
  • Designed & implemented a reward recognition program to motivate and increase productivity of state team
  • Participate in trade shows from event design concept through to trade day
  • Recruitment, retention, training and development of team members
  • Ensuring 100% Customer Experience levels are achieved through mystery shopping, audits and NPS
  • In store and Monthly sales & training meetings along with organisation of annual account road show
  • Organising In store Promotional days in line with marketing activities across all accounts to drive sales
  • Timely communication of competitor insights & Intel
  • Write & implement sales training programs for store staff resulting in increased productivity.

Store Manager

Burger Bro
Browns Plains, QLD
02.2015 - 06.2015
  • Coach, mentor and motivate existing team of 8 along with recruitment and training of new staff including performance management as required
  • Implementing new systems/processes to ensure consistency and transparency throughout the restaurant
  • Identifying new revenue streams for restaurant and onboarding of new suppliers
  • Organising promotional events to achieve sales KPI's
  • Analysing sales data to identify growth opportunities for the restaurant
  • Weekly budget rostering
  • Liaising with council/governing bodies as required to ensure compliance with governing laws
  • Answering calls and other admin duties as required
  • Cash handling and banking.

Venue Manager

Hotel Chambers
Sydney, NSW
09.2014 - 01.2015
  • Coach, mentor and motivate existing team of 12 along with all recruitment for new staff
  • Performance management as required
  • Implementing new systems/processes to ensure consistency and transparency throughout the venue
  • Contract negotiations with all suppliers to ensure maximum benefit and cost savings for the venue
  • Identifying new revenue streams for venue and onboarding of new suppliers
  • Develop product literature, media releases, and venue communications
  • Organising promotional events to achieve sales KPI's
  • Analysing sales data to identify growth opportunities for the venue
  • Weekly budget rostering
  • Liaising with council/police/governing bodies as required to ensure compliance with governing laws
  • Answering calls, organising function bookings, updating customer database, other admin duties as required including cash handling and banking
  • Project management of venue renovations from concept to completion whilst staying within budget.

National Sales Manager, Dealer Channel

Vodafone
11.2012 - 08.2014
  • Working alongside the National Account Manger to develop and execute sales strategies for the Independent Dealer network
  • Manage sales budgets and set targets for the Independent Dealer network at a store/state level
  • Identifying new site opportunities and working with dealers from fit out to completion
  • Onboarding & training of all new Independent Dealers/staff
  • Coach, mentor and motivate direct sales team of 2 along with 130 store teams
  • Driving VM excellence and operational compliance through audits & rollouts along with coaching and accountability conversations
  • Develop product literature, sales collateral and channel communications
  • Organising promotional days across all dealers to drive sales growth and awareness
  • Analysing sales data to identify growth opportunities for both stores & the dealer network along with onboarding of new franchisees/groups
  • Working with internal teams to forecast stock for channel for day to day sell thru and new product launches.

NSW State Manager/ BP & United Petroleum Account Manager

Vodafone
, NSW
12.2011 - 11.2012
  • Develop and execute sales strategies for NSW/ BP & United Petroleum
  • Manage sales budgets and set targets for NSW/BP & United petroleum
  • Maintain and strengthen relationships across a large portfolio of stockists, covering 700+ stores
  • Coach, mentor and motivate sales team of 3 direct, 11 indirect reports and store staff across all stockists
  • Visual merchandising compliance across all stockists
  • Develop product literature and sales collateral
  • Designed & implemented a reward recognition program to motivate and increase productivity of field team
  • Participate in trade shows from design concept through to trade day
  • Organising Team Vodafone sponsorship events for Bathurst 1000 and Telstra 500
  • Recruitment, retention & development of new field team members
  • Ensuring 100% Customer Experience levels are achieved through mystery shopping & audits
  • In store and Monthly sales & training meetings along with organisation of annual account road show
  • Organising In store Promotional days in line with marketing activities across all accounts to drive sales
  • Timely communication of competitor insights & Intel
  • Write & implement sales training programs for store staff.

Team Manager/Assistant Secretary/Assistant

Bankstown Bulls Junior Rugby League
01.2008 - 02.2010
  • Ensure all facility operations are running on time and to capacity
  • Recruit, train and develop volunteers
  • Identify sponsorship opportunities
  • Liaison between parents and coaches to ensure any issues are sorted in a timely manner
  • Organise sign on days and promotional activities
  • Monitoring all coaches and volunteers to ensure adherence to all necessary qualifications and accreditations.

Area Manager - NSW South

Vodafone
, NSW
06.2009 - 11.2009
  • Develop and grow relationships across all stockists
  • Manage all sales related aspects for allocated stockists
  • Identify new sales and marketing opportunities
  • Lead team of 15 indirect reports to drive sales revenue
  • Ensuring 100% Customer Experience levels are achieved
  • Visual merchandising compliance across all stockists
  • Organising Team Vodafone events for Bathurst 1000 and Telstra 500
  • Promotional days across all stockists to drive sales
  • Training of new field team members
  • Analysing sales data to identify growth opportunities
  • In store training on all products along with attending monthly stockists sales meetings.

Education

Veritus Training

Skills

  • Relationship Management
  • Conflict Resolution
  • Negotiating and Influence
  • Change Management
  • Microsoft Suite Products Proficient
  • Salesforce Proficient
  • ThankQ Proficient
  • Tableau Proficient
  • Project Coordination
  • Staff Development
  • Business Planning
  • Operations Management
  • Business Development
  • Contract Management
  • Contract Negotiation
  • Fundraising Events
  • Corporate Communications
  • Donor Management
  • Crisis Management
  • Strategic Planning
  • Team Management

References

  • Sharon Lansley, Chief Operating Officer - Life Education QLD, 0404300979
  • Melissa Lipsett, CEO Baptist Word Aid - ( Formerly Acting CEO Bible Society), 0414547550
  • Vanessa Gamack, Director of Anglican Identity, Anglican Schools Commission, 0435960478
  • Michael Pailthorpe, Ex CEO Sports Chaplaincy Australia, 0439985916

More referees can be provided upon request if needed

Timeline

QLD Director Partnerships

Junior Adventures Group
01.2023 - Current

State Operations Lead

Brand Influence Group
05.2022 - 12.2023

National Sales Manager, Dealer Channel

Vodafone
04.2021 - 01.2018

School & Community Partnerships Manager

Life Education QLD
03.2020 - 05.2022

QLD State Coordinator - Part Time

Sports Chaplaincy Australia
01.2020 - 02.2021

QLD Church & Community Relations Representative

Bible Society Australia
02.2018 - 01.2020

QLD State Sales Manager/ Woolworths Mobile Account Manager

AMT Group
06.2015 - 01.2018

Store Manager

Burger Bro
02.2015 - 06.2015

Venue Manager

Hotel Chambers
09.2014 - 01.2015

National Sales Manager, Dealer Channel

Vodafone
11.2012 - 08.2014

NSW State Manager/ BP & United Petroleum Account Manager

Vodafone
12.2011 - 11.2012

Area Manager - NSW South

Vodafone
06.2009 - 11.2009

Team Manager/Assistant Secretary/Assistant

Bankstown Bulls Junior Rugby League
01.2008 - 02.2010

Veritus Training

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Sarah Pine