Sarah Pohlner
Kingston SE,SA
Summary
Dependable retail sales person with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
19
19
years of professional experience
Work History
Retail Assistant
Tunza Bargains
05.2021 - 05.2022
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Used POS system to process sales, returns etc.
Cafe Attendant
Bliss Cafe
09.2019 - 01.2021
- Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Produced food and drink products adhering to company quality and quantity standards.
Merchandiser
Crossmark Sales And Marketing
01.2017 - 09.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Service Deli Manager
Woolworths Group
01.2013 - 01.2016
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
Service Deli Assistant and 2IC
Woolworths Group
10.2003 - 01.2013
- Maintained clean, sanitised workspaces to maximize productivity and safety.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Completed Year 12
Mount Gambier High School
Mount Gambier, SA12.2006
Skills
- Exceeding Customer Expectations
- Store Policies and Procedures
- Register Opening and Closing
- Retail Transactions Processing
- Item Ticketing and Pricing
- Positive Customer Engagement
- Team Training
- Food Safety
- Team Management
Referees
Bianca Stockwell - Woolworths Department Manager - 0404 575 483
Warren Baird - Woolworths Manager - 0409 321 489
Samantha Ruth - Character Reference - 0466 387 810
Timeline
Retail Assistant
Tunza Bargains
05.2021 - 05.2022
Cafe Attendant
Bliss Cafe
09.2019 - 01.2021
Merchandiser
Crossmark Sales And Marketing
01.2017 - 09.2019
Service Deli Manager
Woolworths Group
01.2013 - 01.2016
Service Deli Assistant and 2IC
Woolworths Group
10.2003 - 01.2013
Completed Year 12
Mount Gambier High School
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