Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Career Achievements
Technology - Software
Timeline
Generic

Sarah Pomeroy

Oyster Bay,Australia

Summary

Dynamic professional with a proven track record at WINC Australia Pty Ltd, excelling in customer service and problem-solving. Adept at analyzing processes to enhance efficiency, I successfully led initiatives that improved data integrity and streamlined operations. A collaborative team player, I thrive in fast-paced environments while maintaining strong attention to detail.

Overview

25
25
years of professional experience

Work History

Administrator Co-Ordinator

All Pain Care
01.2025 - 05.2025
  • The key purpose of the position is front desk reception duties including welcoming patients and visitors, answering the telephone, and answering any inquiries; scheduling appointments and keeping those appointments on time; processing billing and payments using medical software; booking patients for procedures and assisting the doctor with consulting.
  • Chasing unpaid invoices from Insurance companies
  • Making appointments and calendar management
  • Data entry and updating patient files.
  • General office administrative duties including scanning
  • Communicating with insurance companies, including case managers
  • Billing
  • Accurately documenting patient information in medical files
  • Checking for correct referral information; updating and chasing referrals as needed.
  • Formulating and correcting letters from doctors’ dictation and emailing to relevant insurers and patient’s G.P.
  • Always maintaining information confidentiality.
  • Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.

Business Analyst

WINC Australia Pty Ltd
09.2021 - 11.2024
  • Building relationships with various business functions within the company.
  • Gather, evaluate, and prioritise business requirements via interviews, workshops, site visits, use cases and workflows.
  • Gain approval for business requirements by creating and presenting artefacts containing specifications, use cases, workflows, target metrics, approval processes and validation rules.
  • Work with technical stakeholders in translating business requirements into functional needs.
  • Assist technical stakeholders in reviewing and selecting solutions for these functional needs that encompass licence, app, configuration, integration, and development options.
  • Deliver to the roadmap for the business applications platform.
  • Work with a team of business analysts to distil requirements as quickly as possible.
  • Managed design and collaborated with the business in developing a simplified quoting tool in Fiori, also designed the solution of integrating Fiori with STEP for product code creation.
  • Managed & executed technical solution for Online Self Service initiative for customers to View & Pay invoices online.
  • Managed & executed technical solution to introduce ‘Paper Buying Limits’ when the Australian Paper Mill shutdown, including the online Customer Experience.
  • Managed & executed technical solution for reduction of inventory of ‘Single Use Plastic’s’ through the roll out plan by State, including the online Customer Experience without impacting essential business’s e.g. Hospitals & Aged Care sectors.
  • Managed & executed technical solution for new Freight Recovery Model to recover freight charges with the increased Supply Chain costs.
  • Managed & executed technical solution for Customer New Site Openings for customers to receive all goods on the requested delivery date.

eCommerce Co-Ordinator

WINC Australia Pty Ltd
02.2020 - 09.2021
  • Collaborate with cross functional teams to support and make recommendations to continuously improve information architecture.
  • Support relevant technology platform teams on systems development, requirements, and testing.
  • Define and prepare system requirements in support of Ecommerce related projects.
  • Work closely with Conversion Optimisation Manager and Development teams to monitor and analyse performance of the online operations (end to end).
  • Support day-to-day eCommerce operational requirements by being the point of contact to guide the resolution of queries for internal stakeholders.
  • Ensure business processes, systems and key metrics effectively support the delivery of eCommerce objectives.
  • Build and perform testing scripts for the desired functionality outcomes.
  • Managed Slow & Excess stock project through the online channels to deplete inventory.

Merchandising Operations Specialist – Integration of Officemax & Winc

WINC Australia Pty Ltd
03.2018 - 02.2020
  • Assist in the application and implementation of procedures of data standards and guidelines to ensure data integrity.
  • Deliver improvements to master data quality.
  • Drive process improvements for product information and key systems.
  • Meet all agreed deadlines and communicate risks.
  • Integration of our two businesses was combining and refining our product data.
  • Involved in Warehouse merge for product setup.
  • Customer Migration product setup.
  • Assist with changes to the way we do business for Back to School.
  • Developed processes with collaboration between Supply Chain & Merchandising.

Merchandising Specialist – Paper & Office Machines

WINC Australia Pty Ltd
03.2018 - 12.2018
  • Responsible for overseeing a portfolio of supply agreements, including the management of the catalogue program, product selection and pricing process.
  • Manage a portfolio of basic supply agreements.
  • Management of the catalogue program.
  • Review target product/service categories.
  • Reviewing specific markets and the relevant positions of potential suppliers.
  • Participate in the development of appropriate procurement strategies.
  • Implementation of new agreements.
  • Participate in negotiations with suppliers.
  • Mediate service issues between suppliers and Winc operations.
  • Monitor suppliers spend patterns and performance; and Investigate, and undertake corrective action for poor supplier performance.
  • Product Rationalization: Collaborated with Supplier on product range and timelines.
  • Co-ordinated Supply Chain & Pricing Team meetings for timelines and customer risk management to transition 4 x Branded products into Own Branded products to the value of $3.9m p/a.
  • Inventory Management and communication to relevant stakeholders.
  • Collaborated with Procurement & Project Team on future processes.
  • Outlined and potential risks and process breakdowns.

Product Information Analyst Team Leader

WINC Australia Pty Ltd
06.2014 - 03.2018
  • 2016/18 STEP Implementation Project from MDM & Sequential Phases, working closely with Technology to implement and streamline business requirements and processes.
  • 2015/16 ARIBA Project -Created & implemented Process Flow for ARIBA (B2B) within Merchandising and Product Information, which has streamlined the process in updating agreements, in turn reduces errors when placing orders with the vendor.
  • 2014/15 Auditing Process Overhaul, resulting in elimination of Audits and reviewing sources of data and consolidating into a database. This has reduced manual reporting, the time of processing and increased Data Integrity and development for the team with cross training.
  • 2014 Created & implemented Catalogue Transition Workbook Process for all divisions AUS & NZ, by aligning Business Rules and communicating to the wider business to assist in stocking strategies.

Product Information Analyst

Staples Australia Pty Ltd
03.2013 - 06.2014
  • 2013 Improved Duplicate Material Process through master data platform.
  • 2013 Created Transition Workbook Process for Business Solutions catalogue AUS.
  • 2014 Created Transition Workbook Process for Safety division.

Supply Chain – various positions

Corporate Express Pty Ltd
12.1999 - 03.2013
  • Drive the execution of stocking strategy initiatives, tracking their performance (e.g., Actual vs. Target).
  • Ensure inbound deliveries meet SIFOT (Supplier In-Full On-Time) and availability KPIs.
  • Provide real-time updates on daily inbound alterations for Supply Planners and Operations.
  • Offer analytics for SIFOT and Mobile dock activities.
  • Support and analyse Slow-moving and Obsolete product and Excess inventory initiatives.
  • Help execute network and flow modelling, product ranging/deranging, and supply chain planning parameter initiatives.

Education

Some College (No Degree) -

The Entrance High
Central Coast, NSW

Skills

  • Customer service
  • Deadline-driven
  • Ability to multitask
  • Analyze current methods and procedures
  • Strong attention to detail
  • Problem solving
  • Excellent time management skills
  • Excellent communication skills
  • Leadership skills
  • Strong customer focus
  • Team player
  • Collaboration
  • Self-motivated
  • Strong analytical skills
  • Willingness to learn
  • Adaptive to change

Volunteer Experience

  • 2nd Sutherland (ARMCO) Scouts, Secretary and adult helper with activities and fundraising events
  • St Vincent De Paul Sutherland, Sorting and restocking of stock
  • Salvation Army Sutherland, Cashier, price tagging, sorting of stock

References

  • Maria Konstandopoulos, Product Information Manager at Winc Australia Pty Limited, maria.konstandopoulos@winc.com.au, I am pleased to provide a recommendation for Sarah Pomeroy, who was an invaluable member of our organisation. Throughout her tenure, she consistently exceeded expectations, demonstrating exceptional leadership, analytical skills, and a commitment to continuous improvement.
  • Ann Ma, Digital Product Owner, I’ve had the pleasure of collaborating with Sarah on at least five initiatives during our time at Winc. Sarah is an exceptional professional who consistently demonstrates confidence and expertise in her work.
  • Louise Montesin-Webster, Business Analyst, I had the pleasure of working alongside Sarah in the Business Solutions team at Winc. Sarah has a strong work ethic, attention to detail and dedication to achieving outstanding results.

Career Achievements

  • Completed Business Analyst Fundamentals 2022
  • Nominated High Potential 2015
  • Staples Value Annual Winner 2014 – Keep It Simple
  • Nominated High Potential 2014
  • Product Information Management Certificate of Recognition 2014
  • National Purchasing Employee 2007
  • Outstanding Achievement Award Purchasing 2001

Technology - Software

  • SAP ERP
  • Fiori
  • JIRA
  • Confluence
  • Microsoft Outlook
  • Teams
  • Intermediate Word
  • Excel
  • Power Point
  • SharePoint
  • STEP
  • MDM
  • MACCS
  • AFO
  • Shexie

Timeline

Administrator Co-Ordinator

All Pain Care
01.2025 - 05.2025

Business Analyst

WINC Australia Pty Ltd
09.2021 - 11.2024

eCommerce Co-Ordinator

WINC Australia Pty Ltd
02.2020 - 09.2021

Merchandising Operations Specialist – Integration of Officemax & Winc

WINC Australia Pty Ltd
03.2018 - 02.2020

Merchandising Specialist – Paper & Office Machines

WINC Australia Pty Ltd
03.2018 - 12.2018

Product Information Analyst Team Leader

WINC Australia Pty Ltd
06.2014 - 03.2018

Product Information Analyst

Staples Australia Pty Ltd
03.2013 - 06.2014

Supply Chain – various positions

Corporate Express Pty Ltd
12.1999 - 03.2013

Some College (No Degree) -

The Entrance High

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