Sarah Preston
Banya,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
HOMELESS OUTREACH WORKER
IFYS
01.2024 - Current
- Conduct thorough assessments to identify the needs, strengths, challenges, and barriers of individuals experiencing homelessness.
- Advocate for clients’ rights and access to relevant services, ensuring clients receive high quality case management.
- Conduct outreach activities to engage with homeless individuals and families in various settings, including meal services, churches and community centres.
- Liaise and collaborate with other government agencies, non for profits and community centres. Maintaining and building strong stakeholder relationships.
- Participate in ongoing training and professional development for myself and providing training to new staff to increase their knowledge and capacity.
- Ensure that care and support is delivered in a culturally and inclusive manner.
- Assist in the development and implementation of outreach programs and initiatives to enhance service delivery.
- Ensure compliance with health and safety standards.
ACTING CASE MANAGER
Safe Places for Children
11.2023 - 12.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Create rosters to assign staff members based on their availability, qualifications, and the needs of the residential placement.
- Maintain regular team meetings, attend management meetings and ensuring lines of communication with staff and stake holders remain open providing updates and coordination efforts as necessary in a timely manner.
- Conduct monthly supervision to staff members, assessing strengths, areas of improvement, and goals for professional development.
SENIOR YOUTH WORKER
Safe Places for Children
08.2023 - 12.2023
- providing leadership alongside the case manager, oversee and provide guidance to a team of residential youth workers, ensuring effective service delivery and staff development.
- Coordinate and manage daily operation of the residential program, including scheduling, rostering, activity planning and resource allocation.
- Lead crisis intervention efforts, providing immediate and effective support during emergencies and deescalating situations.
- Ensure accurate and detailed documentation of all activities, incidents, and progress, preparations of monthly reports for management and regulatory bodies.
- Liaise with external agencies and service providers to ensure a coordinated approach to care including education, healthcare, social services, child protection and legal departments.
- Conduct regular evaluations of program effectiveness, making recommendations for improvements and necessary changes.
- Provide training, coaching and mentorship for new and existing staff, fostering a supportive and growth orientated work environment.
- Cultural Sensitivity: Ensure that care and support was delivered with in a culturally and inclusive sensitive manner, respecting the diversity of the individuals
- Health and safety: Ensure that the residential environment meets all health and safety requirements
- Maintain regular team meetings, attend management meetings and ensuring lines of communication with staff and stake holders remain open
- Monitor and track expenses on a weekly basis, ensuring that spending is in alignment with budget allocations and organisational priorities
RESIDENTIAL YOUTH WORKER
Safe Places for Children
04.2022 - 08.2022
- Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
- Assist youth with daily living activities including personal hygiene, meal preparations, school attendance and following routines.
- Respond to crisis promptly and effectively utilising the Therapeutic Crisis Intervention model.
- Maintain accurate and detailed records of daily activities, incidents, and progress notes for each individual.
- Collaborate with youth to set personal goals and develop action plans to implement them, providing ongoing support and encouragement.
- Collaborate closely with external entities such as schools, healthcare providers, child safety services, and social services to ensure comprehensive support for youth.
- Interpreting and applying relevant legislation and laws, including the child protection Act and duty of care regulations were followed.
- Ensure that care and support was delivered with in a culturally and inclusive sensitive manner, respecting the diversity of the individuals.
ADMINISTRATION OFFICER
Child & Youth Mental Health, QLD Health
11.2017 - 12.2021
- Facilitate communication between team members, members of the public, stake holders and external parties by managing emails, phone calls, and correspondence.
- Organise and maintain medical appointment calendars for registrars and consultants, schedule meetings and maintain room booking allocations.
- Prepare and distribute agendas, meeting minutes, reports and other documentation as required, ensuring accuracy in a timely manner.
- Organise and maintain electronic data and physical files, data bases and records, ensuring confidentiality and accessibility as required.
- Monitor and track tasks and deadlines with team members to ensure timely completion.
- Provide general administration support to consultants, registrars, team leader and clinicians.
- Document referral information accurately and thoroughly, including demographic data, presenting issues, and any relevant history or background information.
Education
Diploma of Business and Leadership -
Queensland Tafe
Online03.2025
Cert IV Child and Youth Intervention -
Seed Skills
Online08.2022
Hope & Healing Certificate -
Peak Care
Online04.2022
Closing the Gap Certificate -
Seed Skills
Online04.2022
Skills
- Empathy and Compassion
- Communication
- Friendly, Positive Attitude
- Attention to Detail
- Problem-Solving
- Resilience
- Teamwork and Collaboration
- Dependable and Responsible
- Time Management
- Verbal and written communication
- Staff Training and Development
References
Will provide upon request.
Timeline
HOMELESS OUTREACH WORKER
IFYS
01.2024 - Current
ACTING CASE MANAGER
Safe Places for Children
11.2023 - 12.2023
SENIOR YOUTH WORKER
Safe Places for Children
08.2023 - 12.2023
RESIDENTIAL YOUTH WORKER
Safe Places for Children
04.2022 - 08.2022
ADMINISTRATION OFFICER
Child & Youth Mental Health, QLD Health
11.2017 - 12.2021
Diploma of Business and Leadership -
Queensland Tafe
Cert IV Child and Youth Intervention -
Seed Skills
Hope & Healing Certificate -
Peak Care
Closing the Gap Certificate -
Seed Skills
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