- Youth mentor, providing guidance and support to empower the next generation of leaders
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Sarah Proudfoot
Moree,Australia
Summary
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Experienced with client advocacy, resource coordination, and case management. Utilises strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
18
18
years of professional experience
Work History
Youth JusticeBail Accommodation Project Caseworker
Department Of Communities And Justice
03.2025 - Current
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
- Improved client satisfaction with services, gathering and acting on feedback for continuous improvement.
- Negotiated with service providers to secure necessary support for clients at favorable conditions.
- Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
Endorsed Enrolled Nurse
Hunter New England Health
08.2011 - Current
- Company Overview: Moree Hospital
- -Medical Ward / Children’s Ward
- - Surgical Ward
- - Emergency Department
- - Maternity Ward
- Moree Hospital
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Program Manager
Jobs Australia Enterprises - FlatTrack Youth Works
09.2023 - 07.2024
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Out of Home Care Caseworker
Pathfinders
08.2020 - 09.2023
- Company Overview: Pathways Program
- Pathways Program
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Advocated for policy changes based on case work experiences, influencing improvements in community services.
- Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
- Implemented preventive measures for at-risk clients, reducing instances of crisis.
- Identified gaps in service provision, advocating for additional resources to meet client needs.
Casework Support Worker
Family and Community Services
07.2015 - 08.2020
- Company Overview: Community Services
- Community Services
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Advocated for the unique needs of each young person by partnering with school personnel or other service providers when appropriate.
- Ensured program compliance with all local, state, and federal regulations through consistent record-keeping and reporting practices.
- Coordinated special events such as cultural celebrations or field trips that enriched participants'' experiences beyond traditional program offerings.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
- Managed daily operations of programs including scheduling, budgeting, and staff supervision while maintaining high-quality service delivery.
- Empowered families to make positive changes by identifying strengths and providing guidance on parenting strategies.
- Reduced the risk of abuse or neglect through proactive monitoring visits to homes, schools, and other relevant settings.
- Collaborated with multidisciplinary teams to address complex cases and develop effective intervention strategies.
- Assisted colleagues in managing challenging cases by providing consultation, support, and sharing expertise when needed.
- Developed strong rapport with clients by building trust through empathy, active listening, and cultural sensitivity.
- Navigated complex legal systems effectively by working closely with attorneys to ensure proper representation for children involved in court proceedings.
- Continuously improved professional skills through ongoing training opportunities, staying current on best practices in child protection work.
- Contributed to program development efforts by evaluating service effectiveness and making recommendations for improvement based on client feedback.
- Advocated for children''s best interests in court proceedings, presenting clear documentation of case findings and recommendations.
- Maintained confidentiality of sensitive information while ensuring compliance with state regulations regarding record-keeping practices.
- Enhanced communication between families and service providers by serving as a liaison and facilitating regular meetings.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Developed and implemented strategies to reduce and prevent family conflict.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
- Drafted common document templates to reduce time spent creating documents from scratch.
Endorsed Enrolled Nurse
Hunter New England Health
05.2009 - 02.2015
- Company Overview: Warialda Hospital
- Medical Ward
- Aged Care
- Emergency Department
- Warialda Hospital
Assistant in Nursing / Endorsed Enrolled Nurse
Fairview Retirement Village
12.2007 - 07.2011
- High and Low Aged Care
- Dementia Nursing.
Volunteer
Moree Community College
01.2009 - 01.2010
- -working with ‘at risk’ children to teach them life skills they can use to gain employment or further education.
Education
Advanced Diploma - Nursing
University of New England
Armidale, NSW01.2009
Senior Certificate -
Fairholme College
Toowoomba, QLD11-2006
Skills
- Direct patient care
- Motivational interviewing
- Multicultural competence
- Creative solutions
- Patient care
- Patient assessment
- Clinical documentation
- Patient education
- Infection control
- Clinical judgment
- Health promotion
- Professional boundaries
- Collaborative Problem-solving
- Family assessment
- Ethical practice
- Child advocacy
- Teamwork and cooperation
- Multidisciplinary collaboration
- Social media monitoring
- Data collection and analysis
- Trauma-informed care
- Time management
- Attention to detail
- Excellent communication
- Community resources
- Grant writing
- Disadvantaged youth programs
- Resource coordination
Accomplishments
2010- 2013- Sat on the State Executive Board for the CWA of NSW. Made representations and briefs to parliament and various charities during this time.
2013 – Successfully organised and co-ordinated the CWA State Conference for 1000 Delegates in Moree.
2012 – Semi Finalist in the 2012 Regional and Community Service Awards
- Nominated for the Regional and Community Service Awards.
- Zone 4 Finalist in the ‘Land’ Showgirl Competition
2011 – Named Moree Showgirl
2010 – Became the Gwydir Group President and Executive Representative at the age of 21 for the Country Women’s Association
Affiliations
- Australian Nurses and Midwives Association, Member
- Australian Services Union, Member
Community Group Memberships
- Chairman, CWA State Conference Organising Committee, 01/01/11, 05/31/13
- Showgirl Co-Ordinator, Moree Show Society, 01/01/10, 12/31/12
- Gwydir Group President / State Executive Representative, Country Women’s Association, 01/01/10, 05/31/14
- Full membership, Country Women’s Association, 01/01/06, 09/30/14, Junior Member 17 years prior.
Special Achievements
- 2010-2013, Sat on the State Executive Board for the CWA of NSW. Made representations and briefs to parliament and various charities during this time.
- 2013, Successfully organising and co-ordinating the 2013 CWA State Conference in Moree.
- 2012, Semi Finalist in the 2012 Regional and Community Service Awards.
- 2012, Being nominated for the Regional and Community Service Awards.
- 2012, Being a Zone Finalist in the ‘Land’ Showgirl Competition.
- 2011, Being named Moree Showgirl.
- 2010, Becoming the Gwydir Group President and Executive Representative at the age of 21 for the Country Women’s Association.
Short Courses
- Healing from Trauma Training, 01/01/23
- Gender and Sexual Identity Training, 01/01/23
- Restrictive Practice Behaviour Management Training, 01/01/23
- Time Management Training, 01/01/22
- Staying Connected Workshop, 01/01/22
- Senior First Aid Course, 01/01/20
- Casework Support Worker Development Program, 01/01/15
- DETECT Course, 01/01/11
- Paediatric Update, 01/01/10
- Safe Food Handling Course, 01/01/09
- Neonatal Resuscitation Course, 01/01/09
- Mental Health First Aid, 01/01/07
- RYPEN – Rotary Youth Program for Enrichment, 01/01/05
Interests
Timeline
Youth JusticeBail Accommodation Project Caseworker
Department Of Communities And Justice
03.2025 - Current
Program Manager
Jobs Australia Enterprises - FlatTrack Youth Works
09.2023 - 07.2024
Out of Home Care Caseworker
Pathfinders
08.2020 - 09.2023
Casework Support Worker
Family and Community Services
07.2015 - 08.2020
Endorsed Enrolled Nurse
Hunter New England Health
08.2011 - Current
Endorsed Enrolled Nurse
Hunter New England Health
05.2009 - 02.2015
Volunteer
Moree Community College
01.2009 - 01.2010
Assistant in Nursing / Endorsed Enrolled Nurse
Fairview Retirement Village
12.2007 - 07.2011
Advanced Diploma - Nursing
University of New England
Senior Certificate -
Fairholme College
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