Sarah Quartly
Redfern,Nsw
Summary
Dynamic leader with a proven track record at Harli and Harpa, adept in customer service management and inventory control. Excelled in mentoring teams to enhance customer satisfaction and streamline store operations. Skilled in creating innovative merchandising displays, significantly boosting sales. Renowned for outstanding communication and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Store Manager
Harli and Harpa
10.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager (interim)
Forever New
03.2024 - 06.2024
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
Honey Birdette
08.2023 - 02.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Bar Manager
Sussudio
06.2022 - 08.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Colour Specialist
Mecca
10.2018 - 08.2023
- Utilized advanced knowledge of complementary colors matching clothing styles and makeup choices.
- Provided high-quality makeup services for special occasions such as weddings, proms, and other events.
- Continuously pursued professional development opportunities through workshops, seminars, and trade shows to improve skills in the latest makeup techniques.
- Maintained a clean and organized workstation, adhering to strict safety standards for the well-being of both clients and colleagues.
- Maintained up-to-date knowledge of industry trends, techniques, and products to deliver cutting-edge color services.
Education
Advanced Diploma Of Acting -
Academy of Film Theatre And Television
Sydney12.2019
Diploma Of Specialist Makeup Services -
Australian College of Makeup And Special Effects
Sydney12.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
Timeline
Store Manager
Harli and Harpa
10.2024 - Current
Store Manager (interim)
Forever New
03.2024 - 06.2024
Store Manager
Honey Birdette
08.2023 - 02.2024
Bar Manager
Sussudio
06.2022 - 08.2023
Colour Specialist
Mecca
10.2018 - 08.2023
Advanced Diploma Of Acting -
Academy of Film Theatre And Television
Diploma Of Specialist Makeup Services -
Australian College of Makeup And Special Effects
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