Sarah Quirk
Whyalla,SA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist/After Hours Manager
Quest Apartments
01.2021 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Supervisor
Bj's Deli
09.2020 - 01.2021
- Trained new employees on proper food handling techniques, equipment usage, and company policies for consistent service delivery across all staff members.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Utilized excellent communication skills to address customer inquiries regarding ingredients, preparation methods, and allergen information.
- Prepared fresh, high-quality deli products for customers while adhering to strict food safety guidelines.
- Managed cash transactions accurately while processing payments quickly for improved customer satisfaction during busy periods.
- Supported the maintenance of an attractive display case through frequent restocking and creative arrangement of deli items.
Receptionist
Mcritchie Surgery
11.2018 - 05.2020
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Industrial Cleaner
Quad Services
08.2018 - 11.2018
- Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
Call Centre Operator
Telstra
05.2016 - 12.2016
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
Customer Service Representative
Deep Blue Aquarium
03.2015 - 05.2016
- Maintained accurate financial records including daily sales reports and cash drawer reconciliations, ensuring accountability within the store.
- Supported animal health by administering medications per veterinarian instructions and maintaining detailed records of treatments given.
- Facilitated special orders for customers seeking specific items not regularly carried in-store, improving overall satisfaction levels among clientele base.
- Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
- Provided personalized service to customers by recommending products tailored to their individual pet''s needs, leading to increased customer loyalty.
- Supported store management in various administrative tasks such as scheduling, payroll processing, and inventory management, contributing to overall store efficiency.
Fast Food Cashier
McDonald's
09.2014 - 03.2015
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Improved operational efficiency by assisting with opening/closing tasks such as restocking supplies or cleaning equipment thoroughly after each shift.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Education
High School Diploma -
Edward John Eyre High School
Whyalla, Australia2014
Skills
- Office Management
- Data Entry
- Administrative Support
- Travel Coordination
- Bookkeeping
- Scheduling
- File Management
- Multi-line telephone operation
- Mail handling
- Basic accounting
- Verbal and written communication
- Greeting and Seating Clients
- Professional Demeanor
Referees
Olivia Capone
Property Manager
Quest Whyalla
0400 054 795
Tim Forsyth
Employment Consultant
APM
0401 356 762
Eva Quirk
Lead Buyer
GFG Alliance
0406 198 513
Timeline
Receptionist/After Hours Manager
Quest Apartments
01.2021 - Current
Customer Service Supervisor
Bj's Deli
09.2020 - 01.2021
Receptionist
Mcritchie Surgery
11.2018 - 05.2020
Industrial Cleaner
Quad Services
08.2018 - 11.2018
Call Centre Operator
Telstra
05.2016 - 12.2016
Customer Service Representative
Deep Blue Aquarium
03.2015 - 05.2016
Fast Food Cashier
McDonald's
09.2014 - 03.2015
High School Diploma -
Edward John Eyre High School
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