Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Radley

New Lambton,NSW

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. .

Overview

14
14
years of professional experience

Work History

Cafe Manager

Sherwood Coffee Bar
05.2020 - Current
    • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
    • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
    • Boosted sales growth by developing marketing strategies and engaging promotional events.
    • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
    • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
    • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
    • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.

Head Pastry Chef

Baked Uprising
01.2019 - 11.2019
  • Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
  • Streamlined production processes for improved efficiency and reduced waste in the kitchen.
  • Operated clean pastry cooking station and complied with applicable health and safety standards.
  • Maintained well-organized mise en place to keep work consistent.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Pastry Chef

Sweet Poison
08.2014 - 02.2019
    • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
    • Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
    • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
    • Maintained well-organized mise en place to keep work consistent.
    • Trained kitchen staff to perform various preparation tasks under pressure.
    • Processed customer orders and payment transactions.

Kitchen Hand

Soul Foods
04.2013 - 08.2014
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
  • Maintained composure and work quality while under stress.
  • Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.

Crew Member

Hungry Jacks
10.2009 - 02.2013
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Certificate III - Patisserie

Hamilton TAFE
08.2018

Certificate III - Baking And Pastry Arts

Hamilton TAFE
08.2018

High School Diploma -

Maitland High School
East Maitland, NSW
11.2013

Skills

    • Teamwork and Collaboration
    • Time Management
    • Computer Proficiency
    • Stress Management
      • Multitasking Abilities
      • Empathy and Compassion
      • Customer Service
      • Prioritizing and Planning

Timeline

Cafe Manager

Sherwood Coffee Bar
05.2020 - Current

Head Pastry Chef

Baked Uprising
01.2019 - 11.2019

Pastry Chef

Sweet Poison
08.2014 - 02.2019

Kitchen Hand

Soul Foods
04.2013 - 08.2014

Crew Member

Hungry Jacks
10.2009 - 02.2013

Certificate III - Patisserie

Hamilton TAFE

Certificate III - Baking And Pastry Arts

Hamilton TAFE

High School Diploma -

Maitland High School

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Sarah Radley