Sarah Rashidi
Burnside,VIC
Summary
To utilize the knowledge and skills developed within my previous role as a credit consultant and educational experience in achieving the company's goals in the best possible way.
Overview
21
21
years of professional experience
Work History
Travel Consultant
Gurkhas Travel Pty Ltd
- Customer Service role, assisting with travel enquiries, Specialising in the Indian tourism industry, Booking domestic and international travel requirements for customers, Assisting with a various array of clients' and their travel plans, Account and cash handing, General office administration
Administrative Assistant
View Painting PTY LTD
01.2015 - Current
- Writing invoices and sending invoice to companies, Liasing with the companies regarding payments, Allocating jobs to the employees on daily and weekly basis, Ordering Paint and keeping a record of the orders, Managing quotes for Customers and preparing quote documents, Accounts and cash handing, General office administration
Credit Officer
Allianz Victorian Workers Compensation
01.2014 - 01.2015
- To maximize collection of premium billed whilst maintaining a high level of customer service, Communicate & negotiate with policy holders to resolve overdue accounts, Prompt follow up action taken to ensure commitments made by clients are met, Proactively work within a team environment and actively contribute to team goals, Assist & encourage other team members and create a positive working environment, Insolvent accounts updated and ceased as required and proof of debt sent to liquidators
Credit Consultant
Telstra Corporation
01.2007 - 01.2012
- Collection of overdue accounts via outbound calls within existing policies and procedures, Dealing with a different array of products and services, including Mobiles, Sensis White Pages, Land Lines, Internet and specialist business products, Negotiating for win/win situations on behalf of Telstra with their customers, Resolving customer disputes and complaints in a timely manner, Managing end to end credit treatment against cancelled accounts, Maintaining a high level of customer satisfaction whilst striving for customer advocacy, Dealing with angry and frustrated customers in a calm and professional manner, Dealing with accounts that have existing issues including missing payments, disputes, pending credits and VIP customers, Skip tracing, Supporting other areas of the business via inbound calls including credit assessments on new applications and dealing with outside collection agencies, Restricting services to prevent further credit risk to the company, Assisting and supporting the team with any advanced account queries
Bank Teller
Commonwealth Bank
01.2005 - 01.2006
- Providing customers, a high level of service by understanding their requirements and needs and taking appropriate action, Document Handling and Record maintenance, Cashing checks, accepting deposits and loan payments, and processing withdrawals, Cash Sorting & Bundling, foreign currency dispatching and counterfeit detecting, End of day balancing and Cash handling, Account creation and maintenance and Statement processing, Attending to clients' inquiries of any sort regarding their accounts, Promotion and sales of current banking products, Cash back facilities for term deposits, Facilitating lease agreements for vehicle and buildings, Home loan arrangements and Mortgage bond releasing
Travel Consultant
Flyaway Travel
01.2003 - 01.2005
- Booking domestic and international travel requirements for customers, Specialising in the Middle Eastern tourism industry, Assisting with a various array of clients' and their travel plans, Account and cash handing, General office administration, Customer Service role, assisting with travel enquiries
Education
Diploma in Travel & Tourism -
Kangan Batman TAFE
Broadmeadows, VICSuccessful Completion of VCE -
Deer Park Secondary College
Deer Park, VICDiploma in Business Marketing -
Victoria University of Technology
Footscray, VIC01.1998
Skills
- Excellent interpersonal and communication skills
- A passionate team player, with the ability to work autonomously as well
- High level of motivation and organisational abilities
- Strong customer relation experience
- Can-do attitude and willingness to learn new skills and gain more knowledge
- Moderate computing skills, including the use and navigation of MS Office, Internet and windows
- Moderate typing speed - 50 WPM
- Strong experience in negotiation and dispute resolution
References
Available on Request
Timeline
Administrative Assistant
View Painting PTY LTD
01.2015 - Current
Credit Officer
Allianz Victorian Workers Compensation
01.2014 - 01.2015
Credit Consultant
Telstra Corporation
01.2007 - 01.2012
Bank Teller
Commonwealth Bank
01.2005 - 01.2006
Travel Consultant
Flyaway Travel
01.2003 - 01.2005
Travel Consultant
Gurkhas Travel Pty Ltd
Diploma in Travel & Tourism -
Kangan Batman TAFE
Successful Completion of VCE -
Deer Park Secondary College
Diploma in Business Marketing -
Victoria University of Technology
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