Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Rech

Pakenham,VIC

Summary

Dynamic Operations Coordinator with a proven track record at ResourceCo Material Solutions, excelling in logistics coordination and customer invoicing. Enhanced productivity through effective process implementation and fostered strong client relationships, resulting in improved customer satisfaction. Adept at managing teams and driving projects to successful completion while ensuring compliance with industry regulations.

Overview

2026
2026
years of professional experience

Work History

National Administration Manager

ResourceCo Material Solutions
2015 - Current
  • Supervise a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Worked with I.T Developers to create an in house program to streamline work processes, increasing efficiency within the workplace.
  • Generated invoice runs and pay runs to subcontractors
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
  • Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
  • Supervised hiring processes and vendor relationships to maintain smooth operations for company.
  • Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decision making.
  • Created and delivered training programs and evaluation for staff and contractors
  • Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
  • Managed claim processes and helped deliver major government projects nationwide

Account Executive - Payables and Receivables

ResourceCo Material Solutions
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
  • Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
  • Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.

Operations Coordinator

ResourceCo Material Solutions
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Coordinated logistics activities including transportation arrangements.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Worked with vendors to make purchases and reconcile invoices.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Provided phone support to clients/customers

Customer Service Manager

Lantrak
08.2006 - 12.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

High School Diploma -

Rowville Secondary College
Rowville, VIC
01-2001

Skills

  • Scheduling management
  • Customer invoicing
  • Process implementation
  • Supply ordering
  • Project scheduling
  • Administrative management
  • Logistics coordination
  • Vendor engagement

Timeline

Customer Service Manager

Lantrak
08.2006 - 12.2014

National Administration Manager

ResourceCo Material Solutions
2015 - Current

Account Executive - Payables and Receivables

ResourceCo Material Solutions

Operations Coordinator

ResourceCo Material Solutions

High School Diploma -

Rowville Secondary College

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Sarah Rech