Summary
Overview
Work History
Education
Skills
Recent Projects
Awards
Accomplishments
Certification
Timeline
Generic

Sarah Renney

The Entrance,NSW

Summary

Experienced Technical Support Officer and Intelligence Analyst knowledgeable in NSW Police Force operations. Skilled in analyzing and presenting large datasets to inform leadership decisions. Strong technical abilities combined with a keen eye for detail ensure effective task management. Actively pursues educational opportunities to expand skill set and enhance contributions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Relief Assistant Intelligence Analyst

PoliceLink
Tuggerah
06.2024 - Current
  • Collect and collate data in relation to emergency calls, running risk analysis on the calls and presenting the data to leadership with actionable recommendations.
  • Responsible for compiling daily, weekly and monthly statistics to be distributed to leadership and commissioners.
  • Utilise a range of technology and analytic tools to aid in the collection and presentation of data, including; PowerBI, Tableau, Excel, EDW among others.
  • Communicated and educated internally and externally on processes, SOPs, Legislation etc. while relating it back to the Police Handbook.

Relief Technical Support Officer

PoliceLink
Tuggerah
05.2024 - Current
  • Complete daily tasks, including checking alarms, recordings, identifying and major alerts and ensuring the data centre was functioning.
  • Prioritise multiple competing tasks in a high pace emergency call centre environment.
  • Developed an in depth understanding of Microsoft Dynamics CRM, Verint call recordings, Genesys system administrator, active directory, and Avaya hard phones among many other systems and hardware.
  • Effective communication between staff from different teams and call takers to ensure adequate understanding and preventing on doubling up of tasks.

Customer Service Representative

PoliceLink
Tuggerah
01.2023 - Current
  • Holder of multiple EOI’s including relief team leader, relief Intelligence analyst and relief CS02 Technical support officer.
  • Learned multiple call queues and delivering excellent customer service on the Firearms, Police Assistance Line, Crime Stoppers and triple zero call queues.
  • Managed time, resources and stress in a high pace work environment while consistently meeting KPIs and actively seeking out feedback.
  • In depth understanding of policing systems such as WebCOPS, PoliceCAD, Microsoft Dynamics, WDE, etc while maintaining high levels of integrity and professionalism in the use of the systems.
  • Strategic thinking and problem solving in high stress environments as well as excellent writing and verbal communication skills to communicate with callers, police and dispatch effectively.

Education

Graduate Certificate in Information Technology -

University of Newcastle
Newcastle, NSW
01.2021

Bachelor of International Studies - Majoring in Japanese

Macquarie University
Macquarie Park, NSW
01.2019

Skills

  • Microsoft Project, Excel, Power apps and Word
  • PowerBI proficiency
  • Team building and leadership
  • Bilingual communication
  • Conflict resolution and problem solving
  • Project management and planning
  • Stress management and organization
  • Effective communication skills
  • Time management strategies
  • WebCops, ILS, RTA, CRM, RMS, PowerBI, and EDW
  • Data visualization with Tableau
  • Problem solving

Recent Projects

Caller Identification and Profiling, 10/01/24, Intelligence analyst, Analysed multiple data sets (call start time, hold time, duration, and after-call work) to identify and profile a recurring caller, Tableau, CRM dynamics, Excel, Copilot, Compiled and presented findings to the officer in charge leading to the caller’s identification and subsequent charges.

Awards

Team Leader Award, 2025, Awarded by my team leader for my positive contribution to the team and my dedication to performance and improvement.

Accomplishments

  • Winner of the 'Team Leader Award' (2025) for my positive contribution to the team and my dedication to performance and improvement

Certification

  • Certificate III in Business (2023), Aurora (though PoliceLink)
  • Intelligence Fundamentals (2024), Pete (Police training programs)

Timeline

Relief Assistant Intelligence Analyst

PoliceLink
06.2024 - Current

Relief Technical Support Officer

PoliceLink
05.2024 - Current

Customer Service Representative

PoliceLink
01.2023 - Current

Graduate Certificate in Information Technology -

University of Newcastle

Bachelor of International Studies - Majoring in Japanese

Macquarie University

Similar Profiles

CREATE PROFILE
Sarah Renney