Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
SUPPORT WORKER | SERVICE ATTENDANT | OPERATIONAL ASSISTANT
Timeline
Generic

SARAH RENSHAW-SMITH

Summary

Support Worker, Disability Support Worker, Childcare Assistant, Customer Service & Wait Staff, International Cabin Crew

Overview

32
32
years of professional experience
1
1
Certification

Work History

Support Worker

Inclusive Solutions Australia
06.2023 - Current
  • As Disability Support Worker, I assist client with full scope personal care and daily living tasks. I am responsible for undertaking risk assessment and providing service in a safe and high quality manner.
  • Key Responsibilities:
  • Provide Personalised Support – Assist clients with daily living activities, including personal care, mobility support, meal preparation, and medication reminders, ensuring their individual needs and preferences are met.
  • Promote Independence and Inclusion – Encourage and facilitate participation in community activities, social outings, and skill-building programs to enhance clients' independence, confidence, and social connections.
  • Implement Support Plans – Follow individualised support plans and behavioural management strategies, adapting approaches to provide person-centred care that aligns with clients' goals and needs.
  • Monitor and Report on Client Wellbeing – Observe and document clients' progress, health, and overall wellbeing, promptly reporting any concerns or changes to supervisors and relevant health professionals.
  • Maintain a Safe and Respectful Environment – Uphold workplace health and safety standards, ensuring clients are supported in a respectful, dignified, and inclusive manner at all times.
  • Collaborate with Families and Support Teams – Work closely with clients' families, healthcare professionals, and support networks to provide holistic care, fostering open communication and teamwork to achieve the best outcomes.

Disability Support Worker

Karma Abilities | Gold Coast
01.2022 - 01.2023
  • As Disability Support Worker, I assist client with full scope personal care and daily living tasks. I am responsible for undertaking risk assessment and providing service in a safe and high quality manner.
  • Key Responsibilities:
  • Supported and assisted clients with personal care, health care and hygiene care, such as dressing, bathing, toileting and eating.
  • Delivered services within a person-centred focus, providing high quality care and assistance providing choice to clients.
  • Provided assistance with clients in developing daily living skills and facilitating with shopping, meal planning and preparation, cooking and management of residence.
  • Assisted with mobility and transferring in a safe and risk assessed manner, promoting independence
  • Supported with household duties, including cooking, cleaning and laundry activities.
  • Promoted a safe environment for the client by assisting with risk assessments, cleaning and free of hazards.
  • Prepared and assisted clients with social outings and vocational or recreational activities.

Childcare Assistant

Goodstart Early Learning Centre | Gold Coast
01.2008 - 01.2022
  • Company Overview: Established in 2009, Goodstart is Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families.
  • Provided support to a busy team of educators, child care staff and the centre Director. I assist with general child care related tasks, provide assistance to parents and carers with enquiries and centre standards, ensuring quality assurance and compliance.
  • Key Achievements:
  • Undertook higher level duties as required to support the centre, including Group Leader, Vacation Care and OSHC After School Care facilitator. Provide support to other team members in centre procedure and ensure high quality service within the centre expectations and customer service charter.
  • Key Responsibilities:
  • Supported a team of Educators and the Director, assisting with day to day running of the centre.
  • Assisted with child care related activities, including meal preparation, transport of children with an educator, execution of daily activities, interaction with children, cleaning and facility maintenance.
  • Covered front reception during peak times and receive all inbound calls and provide enquiry support.
  • Maintained and log inventory and supplies for the centre, liaising with Educators on any out of the ordinary and standard supplies. Coordinate the monthly supplies, food and consumable order.
  • Undertook general housekeeping duties, including centre upkeep, stock ordering and ad hoc shopping.
  • Completed WHS Incident reports as required, and reporting to the Director regarding any incidents.

Customer Service & Wait Staff

Couran Cove Island Resort | South Stradbroke Island
01.2003 - 01.2005
  • As Customer Service and Wait Staff, I provided hospitality and guest services for the resort. I worked within a team environment and provided wait service and coordination of general guest activities.
  • Key Responsibilities:
  • Assisted guests front of house with end to end guest services duties, including wait service, coordinating guest activities.
  • Liaised within a team in the management and tailoring of guest experience and needs.
  • Participated in safety procedures and team meetings, to stay up to date in safety procedures to ensure the safety of guests, visitors and all staff.

International Cabin Crew

British Airways | UK
01.1993 - 01.2003
  • Key Responsibilities:
  • Undertook cabin crew duties, working on international and local flights, including meal preparation, safety procedures, guest assistance, cash management and cleaning duties before and after flights.
  • Complete end of shift reporting and any incident reporting, liaising with supervisors to monitor guest experience.
  • Work in a team setting to support roster requirements and peak travel periods, providing flexibility as required.
  • Commended on exceptional customer service, personable nature and ability to develop rapport with all customers and travel guests.
  • Maintain knowledge across flight, customer and operational procedures, ensuring compliance and best practice is maintained.

Education

Adult Tertiary Preparation - English Education

TAFE Queensland
QLD
06.2005

Skills

  • Microsoft Office Suite
  • CRM systems
  • Database Management
  • Eftpos & Point of Sales Systems

Certification

  • Certificate III in Childcare
  • Certificate IV in ATP Adult Tertiary Preparation
  • Certificate IV in Travel and Tourism
  • First Aid Certificate
  • Responsible Service of Alcohol Certificate

Accomplishments

I have developed extensive experience within the disability sector, providing tailored support to participants to enhance their independence, strengthen daily living skills, and increase meaningful community engagement. Through a person-centred and strengths-based approach, I have supported participants in achieving their individual goals while promoting choice, control, and self-determination. I maintain a strong commitment to professional boundaries, uphold the principles of dignity and respect, and adapt supports to meet the diverse and evolving needs of each participant.

SUPPORT WORKER | SERVICE ATTENDANT | OPERATIONAL ASSISTANT

  • Customer Service & Support – Over 9 years of experience in a high-paced customer focused, service environment, delivering exceptional hospitality across local and international operations.
  • Operational Knowledge – Proven ability to work efficiently within structured rosters and remote environments, ensuring high standards of cleanliness, organisation, and customer satisfaction.
  • Safety Awareness – Strong understanding of WHS protocols and compliance, experienced in following strict health, hygiene, and safety guidelines in regulated industries.
  • Service Attendant – Skilled in housekeeping, catering, and stock management, maintaining clean and well-presented environments while supporting daily operational tasks.
  • Team Collaboration – A team-focused professional, experienced in working collaboratively to meet service targets and deliver quality outcomes in high-pressure settings.
  • Resilience & Work Readiness – Highly adaptable, personable, and committed to providing a welcoming and inclusive experience for all staff and guests in FIFO accommodation and catering services.
  • Service Attendant & Support, Safety Knowledge & Awareness, Hospitality Service
  • Team Collaboration, Remote & Transient Work, WHS Awareness
  • Payments & Cash Transaction, First Aid Training, Operational Acumen

Timeline

Support Worker

Inclusive Solutions Australia
06.2023 - Current

Disability Support Worker

Karma Abilities | Gold Coast
01.2022 - 01.2023

Childcare Assistant

Goodstart Early Learning Centre | Gold Coast
01.2008 - 01.2022

Customer Service & Wait Staff

Couran Cove Island Resort | South Stradbroke Island
01.2003 - 01.2005

International Cabin Crew

British Airways | UK
01.1993 - 01.2003

Adult Tertiary Preparation - English Education

TAFE Queensland

Similar Profiles

CREATE PROFILE
SARAH RENSHAW-SMITH