Sarah Rose
Sydney,NSW
Summary
I am a hard, diligent worker willing to learn new skills and gain more knowledge. I am passionate about the things I do and would be grateful of opportunities to grow and become the best version of myself. I love helping others and gaining beneficial skills for my future so that I can reach my full potentia
Overview
4
4
years of professional experience
Work History
Dental Receptionist / Assistant
Millennium Dental Mosman
Sydney , NSW
06.2024 - Current
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Swimming Instructor
Carlile Swimming Killarney Heights
Sydney , NSW
03.2022 - 05.2023
- Demonstrated swimming skills to students while providing corrective feedback.
- Maintained a safe and enjoyable learning environment for students.
- Developed relationships with students, encouraging them to reach their goals.
- Set up equipment before classes began and put it away afterwards.
- Attended staff meetings regarding changes in policies or procedures relating to swim instruction programs.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Handled student situations using logic and mediation skills.
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
- Assessed student progress and provided feedback to improve technique and confidence in the water.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Demonstrated proper stroke technique for freestyle, backstroke, breaststroke, butterfly and sidestroke.
- Taught breathing techniques needed for longer distance swimming events.
- Created engaging and fun activities to enhance learning and maintain student interest.
Beauty Salon Receptionist
Glenrose Beauty Gallery
Sydney , NSW
04.2021 - 08.2022
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services.
- Maintained up-to-date records of customer visits and purchases.
- Ensured all areas of the salon were clean and organized at all times.
- Performed client check-in and check-out procedures
- Resolved customer complaints in a professional manner.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Provided guidance to new employees regarding reception duties.
- Monitored stock levels of retail items available for purchase by customers.
- Updated client profiles regularly in order to maintain accurate records.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Booked appointments to allow sufficient time for requested services.
- Advised customers of seasonal promotions to create rapport and improve sales.
Education
Certificate III in Real Estate Practice
TAFE NSW
Ultimo, NSW12-2023
High School Diploma -
Killarney Heights High School
Killarney Heights 11-2022
Certificate III in Tourism, Travel & Events
TAFE NSW
Brookvale, NSW11-2022
Certificate III in Information Technology
TAFE NSW
Brookvale, NSWSkills
- Email enquiries and sorting
- Administrative Support
- Electronic Dental Record (EDR)
- Knowledge of dental terminology
- Patient Relations
- Treatment room setup
- Payment Processing
- Phone and Email Etiquette
- HIPAA Compliance
- Front Office Management
- Appointment confirmation
- Excellent multitasking capability
- Incoming Call Reception
- Invoice Generation
- Reception desk management
- File Management
- Multi-line telephone skills
- Basic Word and Excel skills
- Phone Etiquette
- Customer Service
Languages
English
Native/ Bilingual
Korean
Limited
Hobbies/Lifestyle
- I like spending time at the gym when I have spare time
- Going to the beach on a hot sunny day
- Gathering with friends on the weekend and doing activities such as camping
- I love spending time with my family and friends
Timeline
Dental Receptionist / Assistant
Millennium Dental Mosman
06.2024 - Current
Swimming Instructor
Carlile Swimming Killarney Heights
03.2022 - 05.2023
Beauty Salon Receptionist
Glenrose Beauty Gallery
04.2021 - 08.2022
Certificate III in Real Estate Practice
TAFE NSW
High School Diploma -
Killarney Heights High School
Certificate III in Tourism, Travel & Events
TAFE NSW
Certificate III in Information Technology
TAFE NSW
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