Sarah Rousell
Forbes
Overview
35
35
years of professional experience
Work History
Disability Support Worker
Currajong Disability Services
10.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Disability Support Worker
Aruma
07.2022 - 09.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Postal Services Officer
Australia Post
09.1990 - 05.2022
- Guaranteed confidentiality of sensitive information by following proper handling procedures for classified mail items.
- Provided prompt assistance with passport applications, helping customers complete forms correctly and verifying required documentation.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to postal services.
- Ensured timely delivery of parcels by efficiently organizing assigned routes for optimal coverage.
- Promoted an inclusive workplace culture through respectful interactions with peers and supervisors from diverse backgrounds.
- Handled high volumes of mail during peak seasons with diligence, maintaining quality standards in sorting and distribution processes.
- Increased accuracy in mail-sorting activities through careful attention to detail when reading addresses or identifying zip codes on packages or letters.
- Assisted management in meeting performance goals by staying informed about company policies and regulations regarding postal operations.
- Delivered exceptional customer service while managing long queues during busy times, effectively minimizing wait times.
- Supported colleagues during periods of high workload, demonstrating flexibility and adaptability in taking on additional tasks when needed.
- Managed financial transactions accurately, ensuring correct payments for postal products and services.
- Monitored post office lobby area for cleanliness and orderliness, providing a welcoming atmosphere for customers visiting the facility.
- Expedited package processing time with accurate weighing, labeling, and postage application.
- Supported smooth operations at the post office counter through precise record-keeping and organization of supplies.
- Enhanced mail delivery efficiency by accurately sorting and distributing incoming correspondence.
- Completed daily administrative tasks such as updating records, filing documents, and managing inventory levels.
- Assisted customers in selecting appropriate shipping methods, leading to increased revenue from postage sales.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Sorted mail according to size, shape and destination.
- Maintained a safe work environment by adhering to safety guidelines and reporting potential hazards.
- Strengthened teamwork among colleagues through effective communication and collaboration on tasks.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Prepared reports to track mail volumes, fees and other related data.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Education
12.1981
Additional Information
Date of birth 24th June 1966
Timeline
Disability Support Worker - Currajong Disability Services
10.2023 - Current
Disability Support Worker - Aruma
07.2022 - 09.2023
Postal Services Officer - Australia Post
09.1990 - 05.2022
Red Bend Catholic College - ,
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