Sarah Samuels
Pearsall,WA
Summary
A dedicated and positive worker with an energetic attitude. Motivated by growth, learning and also building positive team dynamics to accomplish aggressive goals. Skilled in working under pressure and adapting to new situations and challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service/Account Manager- (Work From Home)
TSA - Team Global Express/IAG
Brisbane, QLD
01.2023 - 02.2024
- Analyzed client data and identified opportunities for growth.
- Negotiated contracts with clients to maximize profitability.
- Generated leads through cold calling activities.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Correspondence with internal and external representatives.
- Ensured compliance with industry regulations when dealing with clients.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts and closed agreements to maximize profits.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Created and maintained customer accounts, including entering data into the company's computer system.
Team Leader- Temperature Department
YouFoodz
Virginia, Brisbane, QLD
10.2021 - 01.2023
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Checked finished items against company quality standards.
- Properly stored food by adhering to food safety policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Bartender Server
Monsoons
Darwin, NT
12.2017 - 10.2021
- Demonstrated the ability to multi-task at a fast pace, in a fast paced work place.
- Worked well under pressure at a fast pace during busy peak hours.
- Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers
- Served more than 400 patrons per night.
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly and positive.
- Maintained a clean and organized work area.
- Monitored cash registers and collected payment for food and drinks.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Head Bartender
Crustaceans on the Wharf
Darwin, NT
04.2018 - 11.2018
- Poured and prepared mixed drinks and cocktails for over 300 customers daily
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Polished glassware, bussed tables and kept customer areas fresh and clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept bar presentable and well-stocked to meet all customer needs.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Followed strict recipes and measurements for drinks.
- Followed alcohol awareness procedures for prevention of intoxicated guests.
- Trained new bartenders on all aspects of job, including drink preparation.
Bartender Server
Opium Night Club
Darwin, NT
12.2016 - 12.2017
- Served mixed drinks, shots and cocktails at a face pace to serve customers.
- Demonstrated the ability to multi-task at a fast pace during busy peak periods.
- Developed an efficient work place that keeps customers at the bar satisfied.
- Delivering a consistent high level of customer service to each patron.
- Responsible for new staff training.
- Keeping bar areas clean and organized.
- Greeted and maintained relationships with regular customers.
- Utilized knowledge of mixed beverages, shots and craft beers to serve customers.
Front of House/Kitchen Hand
Oyster Bar
Darwin, NT
08.2016 - 12.2017
- Maintained composure and work quality while under stress.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Wine, Craft beers, mixed beverages knowledge
- Staff training in different areas.
- Waitressing and Table service.
- Assisting in food preperations.
- Used proper handling and preservation methods while packaging and storing food products.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Assistant/Shift Manager
McDonald's
Wanneroo, WA
03.2013 - 06.2016
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Managed shifts and trained crew in different positions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash registers.
- Handled all customer relations issues in a gracious matter, and prioritizing customer satisfaction.
- Worked with management to implement the proper division of responsibilities.
- Stocked shelves and took inventory of supplies.
- Actively pursued personal learning and development opportunities.
- Communicated clear expectations and goals to each team member.
- Managed and completed paperwork and overall office administration operations.
Education
Year 12 Completion - NCEA Level 1 And 2
Rodney College
Wellsford, New ZealandSkills
- Clear and effective communication
- Ability to work under pressure
- Excellent adaptability
- Reliable and trustworthy
- Self motivated
- Safety standards knowledge
- Product handling
- Call Center Operations
- Attention to Detail
- Work Planning and Prioritization
Certification
- Certificate III in Retail Operations, McDonald's Australia Limited - 2015
- Shift Excellence Course, McDonald's - 2015
- Responsible Service of Alcohol - SITHFAB201, Hospitality Institute of Australasia - 2016
References
Rebecca Hamilton - TSA Team Leader: 0473003438
Joshua Fuller - YouFoodz Kitchen Leader: 0420372991
Timeline
Customer Service/Account Manager- (Work From Home)
TSA - Team Global Express/IAG
01.2023 - 02.2024
Team Leader- Temperature Department
YouFoodz
10.2021 - 01.2023
Head Bartender
Crustaceans on the Wharf
04.2018 - 11.2018
Bartender Server
Monsoons
12.2017 - 10.2021
Bartender Server
Opium Night Club
12.2016 - 12.2017
Front of House/Kitchen Hand
Oyster Bar
08.2016 - 12.2017
Assistant/Shift Manager
McDonald's
03.2013 - 06.2016
Year 12 Completion - NCEA Level 1 And 2
Rodney College
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