Hi, I’m
Sarah Schomaker
Cervantes,WA
Overview
20
years of professional experience
Work History
Nessys Cleaning and Management Services
Cleaner Supervisor
10.2015 - 04.2025
Job overview
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Continuously updated knowledge of industry standards, regulations, and best practices through participation in professional development courses and conferences.
- Streamlined communication with clients, addressing concerns promptly and resolving issues professionally.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Western Time Systems
Clerical Officer
12.2010 - 03.2015
Job overview
- Provided exceptional customer service to both external clients and internal staff, addressing inquiries promptly and professionally.
- Developed effective time management skills by prioritizing tasks according to urgency and importance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated versatility in handling diverse clerical tasks including scheduling appointments, answering phones, and coordinating travel arrangements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported management with daily administrative tasks, enabling them to focus on strategic decisionmaking.
- Maintained high levels of accuracy when entering data into company databases, ensuring information consistency throughout the organization.
- Ensured compliance with company policies and procedures through diligent documentation review and maintenance.
- Maintained strict confidentiality standards when handling sensitive information, safeguarding the privacy of employees and clients alike.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Reduced errors in financial documents by thoroughly reviewing invoices before submission to accounting department.
- Maintained employee files in accordance with company policies and legal requirements.
- Contributed to a positive work environment by assisting colleagues with various tasks as needed.
- Responded to inquiries from callers seeking information.
Elixir Bar
Cafe Manager
01.2005 - 11.2010
Job overview
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
Education
Servite Catholic CollegePerth, WA
Year 12 Certificate from English Literature
05.2012
Skills
- Waste disposal
- Employee retention
- Health and safety
- Policy enforcement
- Chemical handling
- Cleaning techniques
- Scheduling
- Cleaning practices
- Ordering cleaning supplies
- Vacuuming and sweeping
- Report generation
- Customer service
- Invoice processing
- Customer service-focused
- Health and safety compliance
- Quality assurance
- Cleaning bathrooms
- Window cleaning
- Customer relationship management
- Workload prioritization
- Cleaning and sanitation
- Sanitation standards
- Guest relations
- Housekeeping
- Room inspection
- Turndown service
- Quality assurance and control
Timeline
Cleaner Supervisor
Nessys Cleaning and Management Services
10.2015 - 04.2025
Clerical Officer
Western Time Systems
12.2010 - 03.2015
Cafe Manager
Elixir Bar
01.2005 - 11.2010
Servite Catholic College
Year 12 Certificate from English Literature
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
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