Sarah Shelley
Sydney,NSW
Summary
- A dynamic and results-oriented banking professional with a proven track record of high-quality customer service. Strong knowledge of WBC policies and processes, years of experience in the financial services industry.
- Proficiency in WBC systems and procedures.
- Excellent written communication and oral skills.
- Strong people skills, able to lead, demonstrating, empathy, energy, and integrity.
- Problem solving, planning and organisation skills.
- Diary management for a senior Executive.
- The Ability to self-manage and achieve objectives within ambiguous, changing environment
- Exceptional organisational skills and an adaptable interpersonal style. I am currently working in a lead capacity within the exceptions team and have strong ability to motivate, guide and help to resolve conflict.
- I am a strong organiser, able to handle multiple projects simultaneously and prioritize tasks as required.
- Proficiency in relevant business computer systems including MS office, Outlook, Word, PowerPoint, Excel
- Gem Awards – Multiple for "Performing (Award Nomination)"
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
26
26
years of professional experience
Work History
Senior Remediation Specialist (Consumer Bank)
Westpac Banking Corporation, WBC
12.2022 - Current
- Providing a high level of efficiency, accuracy and assistance to all tasks as required
- Updating the domain SharePoint site document as required. Manage all updates to support the current team and environment.
- Drive compliance and workplace safety initiatives by coordinating OH&S checks and monitoring adherence to regulatory standards
- Manage the Inbox & Approvals folder, ensuring all key documentation is submitted with all requests prior to weekly meeting. Provide high-quality administrative and operational support, delivering tasks with meticulous accuracy and efficiency
- Monthly reporting; collate reports across the team
- Demonstrate strong organisational skills and adaptability, successfully balancing multiple prioritise under tight deadlines
- Articulating a vison, energizing employees inspiring and motivating people using, influence, persuasion, effective communication skills
- Helping the team achieving their goals and improving performance, taking action.
- Key responsibilities:
Team Manager (Auto Finance Bank)
Westpac Banking Corporation, WBC
04.2022 - 12.2022
- Ensure that all team activities adhere to regulatory requirements, company policies and Westpac standards.
- Track and analyse key performance indicators (KPIs) to ensure team goals are met.
- Identify areas for process improvement to streamline loan approval, documentation, and servicing processes
- Provide training, coaching, and mentorship to team members.
- Key responsibilities:
- Defined clear targets and objectives and communicated to other team members.
Remediation Officer - Corporate Finance (Business Bank)
Westpac Banking Group
10.2021 - 04.2022
- Monitor and review financial transactions, reports, and records to identify any discrepancies, inaccuracies, or areas of concern.
- Conduct audits and investigations into any financial irregularities or non-compliance with internal controls, policies, or regulations.
- Document remediation efforts and results, providing clear reports on the progress and outcomes of the remediation processes.
- Regularly update senior management on the status of ongoing issues, risks, and resolutions.
- Work closely with internal departments, such as the finance, legal, and compliance teams, to ensure that remediation activities are aligned with company goals.
- Coordinate with external auditors, regulators, or third-party consultants as needed.
Corporate Finance (Business Bank)
St George Bank
05.2008 - 10.2018
- Assisted premium corporate sales teams in St George NSW to meet settlement deadlines.
- Supported premium corporate sales teams with client documentation, settlement agencies and lands title matters.
- Performed EOFY audit requests for the bank’s premium corporate customers.
Beauty Therapist
06.1999 - 04.2008
Education
Diploma - Beauty Therapist
Year 12 High School Certificate - undefined
Skills
- Complex Problem-solving
- Shift scheduling
- Conflict resolution
- Business administration
- Staff management
- Project management
Timeline
Senior Remediation Specialist (Consumer Bank)
Westpac Banking Corporation, WBC
12.2022 - Current
Team Manager (Auto Finance Bank)
Westpac Banking Corporation, WBC
04.2022 - 12.2022
Remediation Officer - Corporate Finance (Business Bank)
Westpac Banking Group
10.2021 - 04.2022
Corporate Finance (Business Bank)
St George Bank
05.2008 - 10.2018
Beauty Therapist
06.1999 - 04.2008
Year 12 High School Certificate - undefined
Diploma - Beauty Therapist
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