Sarah Shen
Hurstville,NSW
Summary
As a current Bachelor of Arts student at the University of Sydney, I bring a versatile skill set and a passion for animals. With practical experience in tutoring, hotel operations, sales, and pet care, I have honed my communication, customer service, and organisational abilities. Fluent in Mandarin Chinese and English, and proficient in German and Spanish, I embrace cultural diversity and enjoy connecting with people from different backgrounds. Known for my flexibility and eagerness to learn, I thrive in dynamic environments where I can contribute positively and adapt to new challenges with enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dog Grooming Assistant
Paws and Palms
05.2023 - 06.2024
- Safely and confidently handling dogs of various sizes and temperaments
- Proficiency in bathing, brushing, and drying techniques suitable for different coat types and breeds
- Familiarity with grooming tools such as clippers, brushes, and scissors, as well as understanding different pet care products such as shampoos and conditioners
- Awareness of signs of distress or illness in pets, and ability to maintain a safe and clean grooming environment
- Interacting with pet owners to understand their grooming preferences and ensure satisfaction
- Collaborating with other groomers and assistants to provide comprehensive care for pets
- Demonstrating genuine care and empathy towards animals, ensuring their comfort and well-being throughout grooming process
Retail Sales Assistant
Paws and Palms
05.2022 - 05.2023
- Cash register: responsible for payment and changes, money handling and use of eftpos machine
- Customer service: respond to booking emails and customer inquiries, answering phone calls, providing product information and introducing pet products
- Communication skills: communicating with customers and pet owners to provide them with suitable products and services
- Knowledge and information of extended range of pet products
- Managing stock inventory and forecasting shortage
- Marketing materials including posters and flyers for various purposes (promotions, campaigns etc.)
- Planning and organising inventory/record using computer skills (spreadsheet)
- Animal keeping, cleaning, feeding and monitoring pet condition
- Experience and knowledge specialised in small animals (rabbits, guinea pigs, rats and mice)
Receptionist
DoubleTree by Hilton
06.2018 - 09.2018
- Operation of Hilton OnQ system in bookings, billing and guest information
- Interacting effectively with guests, ensuring guests have a positive experience through attentive services
- Understanding and respecting diverse guest backgrounds and needs
- Being able to handle unexpected situations and changes in a fast-paced work environment
English Teaching Assistant
TopUSAdmit Shanghai Education & Technology Co.,Ltd
01.2018 - 08.2018
- Tutoring in English and preparation for IELTS and TOEFL exams.
- Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
- Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.
Education
Bachelor of Arts - Linguistics
University of Sydney
Sydney, NSW12.2025
Advanced Diploma - Translating
Australian Ideal College
Sydney, NSW01.2020
Foundation Studies -
University of New South Wales
Sydney, NSW01.2020
High School Diploma -
High School Affliated To Fudan University
Shanghai, China01.2018
Skills
- Communication Skills
- Customer Service
- Customer Advisory
- Organised
- Multitasking
- Computer Literacy
- Cultural Sensitivity
- Team Work
- Adaptability
- Retail Sales
- Pet Food
- Pet Care
- Small Animal Critical Care
- Animal Care
- Language Studies
- Patience and Empathy
- Appointment Scheduling
- Cash Handling
Certification
- IELTS Certificate, British Council - 08/2018, 8.0
- Interpretation Accreditation, Shanghai International Studies University - 06/2014
- Internship Certificate, Doubletree by Hilton Shanghai - 2018
Languages
Chinese - Mandarin
Native or Bilingual
English
Native or Bilingual
German
Elementary
Spanish
Elementary
Timeline
Dog Grooming Assistant
Paws and Palms
05.2023 - 06.2024
Retail Sales Assistant
Paws and Palms
05.2022 - 05.2023
Receptionist
DoubleTree by Hilton
06.2018 - 09.2018
English Teaching Assistant
TopUSAdmit Shanghai Education & Technology Co.,Ltd
01.2018 - 08.2018
Bachelor of Arts - Linguistics
University of Sydney
Advanced Diploma - Translating
Australian Ideal College
Foundation Studies -
University of New South Wales
High School Diploma -
High School Affliated To Fudan University