Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sarah Shen

Hurstville,NSW

Summary

As a current Bachelor of Arts student at the University of Sydney, I bring a versatile skill set and a passion for animals. With practical experience in tutoring, hotel operations, sales, and pet care, I have honed my communication, customer service, and organisational abilities. Fluent in Mandarin Chinese and English, and proficient in German and Spanish, I embrace cultural diversity and enjoy connecting with people from different backgrounds. Known for my flexibility and eagerness to learn, I thrive in dynamic environments where I can contribute positively and adapt to new challenges with enthusiasm.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Dog Grooming Assistant

Paws and Palms
05.2023 - 06.2024
  • Safely and confidently handling dogs of various sizes and temperaments
  • Proficiency in bathing, brushing, and drying techniques suitable for different coat types and breeds
  • Familiarity with grooming tools such as clippers, brushes, and scissors, as well as understanding different pet care products such as shampoos and conditioners
  • Awareness of signs of distress or illness in pets, and ability to maintain a safe and clean grooming environment
  • Interacting with pet owners to understand their grooming preferences and ensure satisfaction
  • Collaborating with other groomers and assistants to provide comprehensive care for pets
  • Demonstrating genuine care and empathy towards animals, ensuring their comfort and well-being throughout grooming process

Retail Sales Assistant

Paws and Palms
05.2022 - 05.2023
  • Cash register: responsible for payment and changes, money handling and use of eftpos machine
  • Customer service: respond to booking emails and customer inquiries, answering phone calls, providing product information and introducing pet products
  • Communication skills: communicating with customers and pet owners to provide them with suitable products and services
  • Knowledge and information of extended range of pet products
  • Managing stock inventory and forecasting shortage
  • Marketing materials including posters and flyers for various purposes (promotions, campaigns etc.)
  • Planning and organising inventory/record using computer skills (spreadsheet)
  • Animal keeping, cleaning, feeding and monitoring pet condition
  • Experience and knowledge specialised in small animals (rabbits, guinea pigs, rats and mice)

Receptionist

DoubleTree by Hilton
06.2018 - 09.2018
  • Operation of Hilton OnQ system in bookings, billing and guest information
  • Interacting effectively with guests, ensuring guests have a positive experience through attentive services
  • Understanding and respecting diverse guest backgrounds and needs
  • Being able to handle unexpected situations and changes in a fast-paced work environment

English Teaching Assistant

TopUSAdmit Shanghai Education & Technology Co.,Ltd
01.2018 - 08.2018
  • Tutoring in English and preparation for IELTS and TOEFL exams.
  • Assessed student progress regularly through various assessment methods, ensuring timely feedback on their performance.
  • Boosted overall student engagement through the implementation of group activities, interactive presentations, and hands-on learning experiences.

Education

Bachelor of Arts - Linguistics

University of Sydney
Sydney, NSW
12.2025

Advanced Diploma - Translating

Australian Ideal College
Sydney, NSW
01.2020

Foundation Studies -

University of New South Wales
Sydney, NSW
01.2020

High School Diploma -

High School Affliated To Fudan University
Shanghai, China
01.2018

Skills

  • Communication Skills
  • Customer Service
  • Customer Advisory
  • Organised
  • Multitasking
  • Computer Literacy
  • Cultural Sensitivity
  • Team Work
  • Adaptability
  • Retail Sales
  • Pet Food
  • Pet Care
  • Small Animal Critical Care
  • Animal Care
  • Language Studies
  • Patience and Empathy
  • Appointment Scheduling
  • Cash Handling

Certification

  • IELTS Certificate, British Council - 08/2018, 8.0
  • Interpretation Accreditation, Shanghai International Studies University - 06/2014
  • Internship Certificate, Doubletree by Hilton Shanghai - 2018

Languages

Chinese - Mandarin
Native or Bilingual
English
Native or Bilingual
German
Elementary
Spanish
Elementary

Timeline

Dog Grooming Assistant

Paws and Palms
05.2023 - 06.2024

Retail Sales Assistant

Paws and Palms
05.2022 - 05.2023

Receptionist

DoubleTree by Hilton
06.2018 - 09.2018

English Teaching Assistant

TopUSAdmit Shanghai Education & Technology Co.,Ltd
01.2018 - 08.2018

Bachelor of Arts - Linguistics

University of Sydney

Advanced Diploma - Translating

Australian Ideal College

Foundation Studies -

University of New South Wales

High School Diploma -

High School Affliated To Fudan University
Sarah Shen