Sarah Sheridan
Reservoir,VIC
Summary
Energetic experience Practice Manager offering wealth of experience working in community health, psychology, hospitality and event management.
Solution-focused and forward-thinking professional with experience in project management. Team player who builds relationships with management, team members, clients and stakeholders. Eager to contribute to team success through hard work, attention to detail, excellent organisational skills and motivated to learn, grow and excel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Practice Manager
Diverge Consulting
10.2022 - Current
- Manage small team of 8 community based neuro Psychologists
- Manage daily practice operations
- Inventory and office supplies
- Client relations and dispute processes
- Consult with Management on business decisions.
- Oversee accounting, budgeting, and financial reporting.
- Answer all client queries via email, phone and website
- Communicate with clients, third party organisations, staff and management
- Coordinate travel and accommodation
- Onboard new employees
- Manage staff registrations and compliance
- Social media management and marketing strategies
- Client invoicing and debt collection
- Hold fortnightly team meetings and produce minutes
- Collaborate with healthcare professionals to coordinate care plans and implement continuity of care.
- Liaise with Clinical Coordinator for client referral process
- Work independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Manage time efficiently
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and implemented strategies, policies and procedures
Event Planner and Promoter
Findn Fyah
12.2021 - Current
- Event planning and co-ordination for the Afro-music and arts scene in Melbourne
- Run frequent events in various Melbourne venues, including booking DJs, Artists and performers
- Managed administrative logistics of events planning, event booking, and event promotions.
- Networking, collaborating and building relationships with promoters and venue managers
- Utilise social media to promote events and increase attendance
- Create marketing and branding using Canva app
- Maintaining relationships with DJ's, Musicians, artists and performers
- Manage event logistics and operations.
- Brainstorm and implemented creative event concepts and themes.
- Trained and supervise event staff
- Negotiate contracts with venues, vendors and suppliers to obtain best rates and services.
- Set up event facilities and equipment
- Provided exceptional customer service to all guests
- Event hosting and welcoming guests
- Site inspections and liaise with venues to ensure a smooth running event
- Organise and manage successful events with attendance of over 100 people
Administration Support Officer
Berry Street
01.2022 - 10.2022
- Worked closely with Executive Management and Executive assistants
- Administration support for corporate services (180 staff)
- Worked in hybrid office and assisted with project of setting up new office location
- Assisted with hi tech work station and carpark booking system
- Liaised with trades people through building process of new office
- Managing inductions, orientation and building access for 180 people
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Restocked supplies, inventory of office supplies
- Set up conference rooms, technology and materials to facilitate Executive and staff meetings
- Answered central telephone system
- Sorted, received and distributed mail correspondence
- Greeted incoming visitors and staff professionally
- Onboarding processes, organising equipment, building access and supplies for new staff
- Managed 3 organisation wide inboxes
Practice Manager
NeuroCare Clinics Australia
03.2020 - 12.2021
- Managed a team of client services administration and clinicians including Psychologists and Speech Therapists.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and IT Equipment
- Lead staff meetings, producing agenda and meeting minutes
- Oversaw accounting, budgeting, and financial reporting
- Consulted with senior Management, nationally and internationally on business decisions.
- Developed policies and procedures
- Developed close working relationships
- Demonstrated financial skills, managed practice budget, analyzed budget variance
- Conducted clinic operations, identified process gaps and implemented practical solutions.
- Demonstrated strong leadership, communication skills and mature emotional intelligence.
- Onboarded new employees with training and new hire documentation.
- Coordinated special projects and managed schedules.
- Assessed processes and procedures to get NDIS and ISO9000 accreditation
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records related to insurance, billing, and accounts receivable.
- Leveraged client feedback and performed continuous process improvements to streamline day-to-day business operations and client satisfaction.
- Handled cash transactions and maintained sales and payments records accurately
- Occupational Health and Safety representative
Bar Manager - Part Time
Northside Foodhall
01.2020 - 03.2020
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Practice Coordinator
The Three Seas Psychology
02.2019 - 12.2020
- Supervised team of office personnel and Psychologists
- Answered and operated multi-line telephone system to independently handle calls each day
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Welcomed clients for appointments
- Administrative duties for office team, including making phone calls, copies and schedules.
- Developed close working relationships with management, administration and clinicians
- Developed policies and procedures
- Consulted with management on business decisions.
- Communicated closely with patients
- Used computer programs and registration systems to book patients
- Documented patient medical information to facilitate smooth appointments and payment processing.
- Sorted, received and distributed mail and email correspondence
- Addressed and remedied all patient or team member issues.
- Trained newly hired team members
- Liaised with vendors, contractors and professional services
Bar Manager - Part Time
3 Ravens Brewery Bar
07.2018 - 02.2019
Practice Manager
Chase Medical Centre
10.2017 - 03.2019
Medical Office Receptionist
Doctors Of Northcote
09.2015 - 10.2016
Administration
Government Of South Australia
01.2007 - 12.2013
Education
High School Diploma -
Le Fevre High School
Semaphore South 12.2003
Skills
- Managing Practice Operations
- Team Leadership
- Government, Not for profit and private experience
- Passionate and Community minded
- Employee supervision and staff management
- Business planning
- Project and event management
- Business Administration
- Social media, branding and marketing experience
- Website maintenance and development
- Relationship building with clients, staff, management and stakeholders
- Critical thinking and decision Making
- Policy and program development
- Payroll administration and financial management
- Budgeting and variance analysis
- Operational efficiency and safety
- Facility operations
- Experience in web based systems
- Office 365 (Microsoft) and Google Suite
- Client relations
- Recruitment and onboarding staff
- Health and Safety Compliance
Certification
First Aid Certificate
RSA
Additional Information
References on request
Timeline
Practice Manager
Diverge Consulting
10.2022 - Current
Administration Support Officer
Berry Street
01.2022 - 10.2022
Event Planner and Promoter
Findn Fyah
12.2021 - Current
Practice Manager
NeuroCare Clinics Australia
03.2020 - 12.2021
Bar Manager - Part Time
Northside Foodhall
01.2020 - 03.2020
Practice Coordinator
The Three Seas Psychology
02.2019 - 12.2020
Bar Manager - Part Time
3 Ravens Brewery Bar
07.2018 - 02.2019
Practice Manager
Chase Medical Centre
10.2017 - 03.2019
Medical Office Receptionist
Doctors Of Northcote
09.2015 - 10.2016
Administration
Government Of South Australia
01.2007 - 12.2013
High School Diploma -
Le Fevre High School
Similar Profiles
Israel BrownIsrael Brown
Videographer/Video Editor at Team DivergeVideographer/Video Editor at Team Diverge
Ramanathan VenkatramanRamanathan Venkatraman
Test Manager at GDS Consulting Ernst & Young Global Consulting ServicesTest Manager at GDS Consulting Ernst & Young Global Consulting Services
Gina M. BlissGina M. Bliss
Founder at Penn Family Pharma Consulting, LLC – Bliss Compliance ConsultingFounder at Penn Family Pharma Consulting, LLC – Bliss Compliance Consulting
Emma SempleEmma Semple
Office Administrator at Alepat TaylorOffice Administrator at Alepat Taylor
Cherri CherryCherri Cherry
Cook at Tylers MilkbarCook at Tylers Milkbar