SARAH SHROUT
Cotton On Kids
Sutherland,NSW
18
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive satisfaction and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive a positive store environment.
Work History
Sales Associate
1 Year 11 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Trained new sales associates on company policies and effective customer engagement techniques.
- Resolved customer complaints efficiently, improving satisfaction and loyalty rates.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Sales Associate
1 Year 6 Months- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Cultivated customer relationships, resulting in increased repeat business.
- Contributed to team objectives in a fast-paced environment.
- Built relationships with customers to encourage repeat business.
- Provided expert answers to customer inquiries about sizing, accessories, and merchandise care, improving customer satisfaction.
- Contributed to team objectives in fast-paced environment.
Waitress
3 Years 10 Months- Recommended menu items and upsold food and drinks, contributing to increased sales.
- Promoted excellent service to customers, resulting in increased referrals and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on food handling, customer service, and safety procedures to ensure compliance and enhance service quality.
Education
Diploma in Counselling - Community Health Services
Expected in 2025
Skills
Multitasking abilities
Conflict Resolution
Customer Engagement
Product Knowledge
Verbal Communication
Time Management
Multitasking Strengths
Customer relationship management
Dispute Mediation
Affiliations
Primary Ethics, Better Connected , Parents and Citizens Association
Timeline
Sales Associate
Cotton On Kids
10.2024 - CurrentRead More
Sales Associate
Rebel Sport
01.2015 - 07.2016Read More
Waitress
Chick-fil-A
03.2009 - 01.2013Read More
Australian Institute of Professional Counsellors
Diploma in Counselling from Community Health Services
Read More